The service was excellent and Tori really took her time to help us. The prices were also well…read morewithin reason and we are very satisfied with our mattress.

I have had the best experiences at Sleep Outfitters in Georgetown. We bought a mattress a few…read moremonths ago and decided we needed new pillows. They took care of us the same way they did when we bought thr mattress. The item you buy doesn't atter, what matters is your a customer. Thank you Tim and team for helping us out!

This is where I bought my spc vinyl flooring for 2.29. It came with a 25 year warranty and it's was…read more5mm wear layer with 20 thickness. The best part if we were running late bc of traffic and they still allowed us for pick up and helped us put the items in our car. He also helped my bf fix his car heading there..

We purchased a leather sofa and love seats from Lissette. The store is very clean and the…read moreselection is awesome. Lissette was very helpful and patient. She made our shopping experience very easy.

I'm a big fan of the Tempur-Pedic mattress, but I am forced to give them a poor rating due to one…read moreinescapable fact: A mattress is only as good as its foundation. And their foundation (box spring, whatever you want to call it) is complete crap. Our first one broke after a few months of normal use. My wife called and it was replaced under warranty. It had failed because one of the cross-members broke away from the side frame, thus causing the mattress to sag. I hoped this was a fluke, but the new replacement broke on the 3rd day, as I was simply sitting down gently on the bed. Again, the same problem - the cross-member pulled away from the frame and then broke. So I procrastinated several months, using bricks to prop up the broken cross-member...do I call it in again and suffer the same problem? Or do I fix it myself, if possible? I decided on the latter. So I carefully removed the hundred+ staples and upholstery. Then I found out just why the cross-members broke. And it wasn't due to occupant weight (we're typical Americans), but design. The frame and cross-members are both made of thin 1/2" MDF, which is softer weaker than even construction grade pine. Worse still, the cross-members are attached to the frame by one (ONE!) very short screw each! This means that all the cross-members can pivot, changing stress vectors and thus weakening the structure. Worse still, the unbelievably flimsy top sheet is only 1/4" MDF and is only attached to the cross-members by a total of 4 brad staples! If you lift the box spring the top can fall right off because the staples are not nearly strong enough to hold it. Worse still, the top sheet could strengthen the box spring if it was actually secured to the frame or cross-members, but instead the whole structure just flops about. Worse still, the lateral and longitudinal cross-members are not joined or attached to each other! They are cut to overlap along the load axis and thus have less than 1/2 the strength they should! And, surprise, surprise, this is where the breaks occurred. So I attached the cross-members to the frame rails with 2" counter-sunk wood screws, similarly attached the top sheet to the cross-members, screwed 2x6 wood blocks to the broken cross-members to strengthen them beyond the original design, and then re-upholstered the box spring. It still looks OEM intact, but so far hasn't broken. I even bounced on it a few times to make sure. There's maybe $25 in materials in the Tempur-Pedic box spring, and of course it's mass produced for efficient assembly. Adding a few screws and reinforcing the cross-member intersections would add minimally to the manufacturing cost, and vastly improve the quality of the bed. Personally I would NEVER buy a Tempur-Pedic mattress again if they insist on supplying such ridiculously under-engineered sub structure for an otherwise quality product.

This is for Tempur-pedic online purchase. The customer service is horrible. They will not call you…read moreback and just leave random emails that have nothing to do with your issue. My wife is a disabled veteran and they dropped a mattress off at my garage after telling me on line that it would be delivery set up and haul off. After numerous emails requesting a phone call they never would call. So I decided I mentioned I was considering canceling the order due to the poor customer service. My wife suggested after reading the emails to just upgrade the mattress and before I could even do that, I receive an email that my order was waiting for a pick up date and there would be restocking fees. So they didn't care that my experience was bad and I had been given misleading information. I finally get a line to speak with a live person and she was very apologetic and I explained my issue. Hours later I receive a email from Mathew in customer service. This guy had no clue what my issue was but his resolution was to tell me no to numerous things I never asked for. Tempur-Sealy does not care about their customers. They only care about getting your money and that's it. I will never by from them again. I have been a customer for a long time and at on point sold their mattresses religiously.

This company probably doesn't recognize my name because the company that brought us to Lexington…read morepaid for all the relocation. It doesn't change the fact that bed bugs were brought in on their bed. If not, why would they have so hurridly came in and changed out all the furniture? Could have so easily been avoided with bed enclosings. Disgusting!

I can't say enough about this business. They were prompt, professional and very kind. Dan and Glenn…read moreare fantastic people! The furniture is nice and my family loves it. I have recommended them to friends and coworkers and will continue to do so. Be wary of negative reviews. Most of the time the reviewers are only telling half of the story. Upscale has been one of the best decisions I've made since moving to the Lexington area. I highly recommend you call them.

My rating is divided into 2 parts: One for the product- 10 out of 10; and one for their customer…read moreservice- BIG FAT ZERO. We bought a $4000 mattress and box spring set from a local department store. They arranged to have it delivered a couple of weeks later. Unfortunately, the box spring ( high profile) didn't fit into the bedroom, so the department store said they would re-order the low profile one from Tempur-Pedic. It was scheduled for delivery four days later, however, we got a call from the store saying that the box spring platform had not been made yet, so it would have to be re-scheduled for the next week. So during the second week, the store called again to say that there was nothing to deliver because Tempur-Pedic had still not made the product. It was re-scheduled again for the following week. Again, we found out that week from the store that Tempur-Pedic had still not bothered to make the product, and there was nothing to deliver. Finally, after nearly a month after the box spring had been reordered, the store finally said that Tempur- Pedic had made the box spring and had delivered it to the store's warehouse, so it could finally be delivered to us. Meanwhile, I sent an email to Tempur-Pedic to ask them if the box spring was indeed going to delivered to the store's warehouse after all, since the delivery had been canceled so many times due to Tempur-Pedic's lack of ability to manufacture our box spring. No response. That's right, Tempur-Pedic not only couldn't be bothered with making the product I had ordered for 3 weeks, they refuse to answer their email. Wow, business must be good if you can't be bothered with answering a customer's question, not to mention not bothering to say that you are sorry that they have been kept waiting for weeks for their completed bed to arrive. I still would recommend the Tempur-Pedic mattresses because the ability to sleep on their products vs. a regular mattress with springs is heaven, however, be aware that if there is a problem and you need to exchange anything, you will sleeping on the floor or the couch for weeks waiting for them to make something different for you. And forget about them answering your requests for updates, and hell will freeze over before they say they are sorry.