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Mattress Ranch - Fairbanks

3.4 (5 reviews)
Closed 10:00 am - 7:00 pm

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Sadler's Home Furnishings - Torn seam

Sadler's Home Furnishings

3.0(9 reviews)
1.3 mi
$$$

We bought a $1200 couch and the seam started to tear after having it a little over a year. I…read morecalled and spoke to a "manager" and she said there was nothing they could do. She said after a year they have no warranty & no guarantee. I just think normal wear & tear should last more than a year. I asked if they have any suggestions on getting it fixed possibly and she said "no"... So I guess these days you buy a couch every year? I don't think that's reasonable. We will never return to Saddlers, which is a shame because they have a very nice selection of furniture in Fairbanks.

Very poor customer service from the manager, I believe his name is Peter…read more We ordered a $3,000 mattress and we're given the wrong one. Which there was no way for us to know until we brought it home and took it out of the packaging. I politely asked the manager to do anything to make it for us and he declined saying "we're delivering you a new one that makes it right" he also acted like I was out of line for even bringing it up. It's wild to me that any manager in customer service would not apologize for such a mix up and offer at least a minimal discount or anything at all to make up for the store making a major error where we do not have the correct mattress for an entire week and having to deal with rescheduling etc for such a large purchase. Providing the product that was ordered is not "making it right" for your company's error. I work in customer service and would never handle this in such a manner.

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Sadler's Home Furnishings - Torn seam

Torn seam

Sadler's Home Furnishings - Torn seam in leather

Torn seam in leather

Sadler's Home Furnishings - Torn seam

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Torn seam

Mattress Ranch - Fairbanks - mattresses - Updated July 2026

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