BUYER BEWARE - When you buy a mattress at any Mattress Firm they are not completely transparent…read morewith their warranty. If your mattress is discontinued and you manage to win the warranty claim, instead of being able to exchange for a new mattress they give you a credit that won't cover the cost of the equivalent mattress from that same brand. I also contacted the brand and they assured me that Mattress Firm would do the right thing, they didn't. Offering an extra $300 off for a mattress I should not have to replace is unfair. The mattress was discontinued due to well known issues with that model, you would think they would see this and make it right. But, they only want you to spend more of your hard earned money "so they can upgrade you" ! They have lost my business, I hope if you read this you choose a better company to give your business to!

Very poor customer service . I feel like I and my mother were taken advantage of because of our…read moresituation . Both being disabled. Not only disabled but my mother also suffers from dementia . The salesman who sold me the mattress and the cover for the mattress because of her mobility problems. Due to a fall in March 20th of 2026 . Breaking her femur and fractured her hip on her left leg and side of her hip . Because of that she had been sent to a rehabilitation center and only got worse . She insisted that she come home and rehab with in home health care . My sister said she could damage the surgery that was done and she should sleep on a twin mattress with a mattress cover in case she had an accident and it would be easier to clean up. My mom refused to sleep on the mattress. So I never unboxed it or open the mattress cover. I had to get her a stairlift eventually because she couldn't get upstairs to her bedroom. I was told no refund for the mattress or the cover. So I still have both of them in my garage.

Great prices on quality mattress. We works with Brain one of the owners and he was extremely…read morehelpful. We ended up buying a Dutch Craft Mattress. We were happy to get a Made in the USA (Tennessee) hand made mattress for a good price. No haggling fair pricing.

I cannot say enough about this place! Very long story short, I found the mattress I wanted in…read moreBloomingdale's. I had to have this particular mattress but the price was way beyond my budget. I happened to find the same mattress online at ATL Mattress. I called Brian several times to discuss before making the decision to take a chance and make the purchase. A week later a beautiful Kluft mattress was delivered to my home in Delaware for one-fourth the cost at Bloomingdale's. I am sleeping like a baby! I want to add that I am a difficult customer. I have luxury taste, high expectations... and a middle class budget. Brian and the other guy at ATL earned all five stars in this review. If you are thinking about it- DO IT!!

What a great experience start to finish. After searching for months and visiting countless stores,…read moreI finally found OMF in Kennesaw. I ended up with two mattresses for less than i had budgeted to pay for a king in one of the name brand stores you know. No high pressure tactics or fake sales. He didn't try and upsell me pillows or mattress pads. I am super happy to be done. I was beginning to look at buying a mattress like buying a car and dreading the whole thing. No more back pain. Thank you OMF!

This was our second experience with the Original Mattress Factory…read more Robby, at the Kennesaw location, was great to work with. He was very patient and explained the differences in the choices they offered. They are great "everything" in all they offer. Why buy a ONE SIDED mattress that may last four years when you can buy one that flips every which way for your DOLLAR???? It will last A LOT longer for your DOLLAR! I can't say enough good things about this company!

Got a box spring foundation today. Very easy to communicate. They have a very large selection. I…read moreworked with Shannon before making the drive to Acworth. She was able to assure me with the price and inventory. I will be back when I need to make my next furniture purchase.

We came into the Acworth store to pick out furniture for a new home we were purchasing…read more We were paired up with Ed and if I could give him 10 stars instead of 5, I would in a heartbeat. He was always there when we had a question. After our furniture was delivered we realized we were thinking our living room was bigger than we thought so I texted Ed and he arranged an exchange of a couch for a loveseat and had it here before our family came to see the new house. All the sales people were very helpful but Ed is your man when you need new furniture. In all my years of buying furniture, Woodstock Furniture Outlet has been the best in price and customer service. We will never shop anywhere else as we add new furniture to our new home. Thank you Ed and Thank you to Brian, owner. We love every single piece we found at your store.

I was looking for the best mattress for special needs . After searching online and trying to see…read moremattresses in person , I stumbled upon Sleep Galleria . Before going to visit I'd never heard of the store . I was greeted by Kim with a smile and she was more than eager to help me with a mattress . She went over and beyond by pulling down mattresses from the wall to allow me to try out any mattress I wanted . I felt bad to ask her to pull down the mattress but she encouraged me to take my time and lay on the mattress , touch it and make a decision whenever I was ready. What I liked the most about Kim is she paid attention to my needs as she made suggestions . There were enough mattresses to chooses from and I wasn't in any hurry . Therefore , I took my time and she made that easy . She tried to find a mattress That incline possibly purchase in house , but there weren't any sizes in the back to accommodate me. However , she gave me a delivery date and mentioned that someone will call if there are any shipping issues . If you are looking for great customer service , which should be number 1 and a great mattress I suggestions you run quickly over to see , Kim at the Sleep Galleria! She's professional and friendly!

BEWARE when ordering from this business! I ordered a massage chair over a month ago and still…read morehaven't received it or even gotten an update about it! I was told I would have it delivered from 7-10 business days, and that came and gone. Then I was told the first employee who told me that was mistaken and that it would take about 2 1/2 weeks! Well after that period of time still nothing...called back, was promised I'd have it by the 3rd week and no later than the 4th week, and again still nothing. So now I'm trying to cancel my order...and to my surprise they are not email me back or answering any of my phone calls anymore! Definitely beware of ordering anything from them!!! Sure seems like they are scammers!!

Friendly and professional service. I was able to find a mattress within my budget. Delivery was…read moreon time as mentioned.

I cannot give a higher recommendation for this company! If you need a mattress, don't even think…read moreabout going anywhere else. I just purchased two king size mattresses and the service, quality, value, delivery and set up cannot be beat! The overall satisfaction of this transaction was above and beyond outstanding! You will not be disappointed by going there first. I would not waste one minute looking anywhere else. Kenny will take good care of your needs. Excellent, old-fashioned caring for the customer and what the customer wants and needs!

The service, selection, and value were all the best I've experienced. The owner met me at the door…read morewith a smile, and then listened to what I was looking for. They have a lot to offer, and it didn't take long to find a bed set that exceeded what I imagined I could afford. He included a few things in the price that proved his generosity. I highly recommend them and I will definitely be coming back when I need something else.

The store owner is a really nice down-to-Earth guy and streamlined the mattress buying process with…read morea great attitude. Excellent selection of mattresses and very affordable delivery fee.

Justin did amazing job first time buying my first ever mattress he explained everything into detail…read moreand came out satisfied

Mismanagement at this location as they cannot keep orders straight. Worse yet, they blame the…read morecustomer for their logistics failures. Please beware when ordering from this store.

So far so good. We do love our couch. Customer service was good and not pushy. The delivery went…read morepretty smooth. I think they have different levels of delivery charges and your one delivery fee - will cover a certain amount of items and or money amount. PeacedbyAlise

I went to try out a mattress that I saw online that was rated as the most comfortable mattress by…read morethe sleep foundation. The mattress didn't seem much different from the super firm one I had at home that caused me to have back and shoulder pain. The manager, Malinda, realized immediately that it wasn't the right mattress for me. I'm very thin/light weight and needed a different type. She helped me find the right mattress and pillow for me and it was cheaper! I now wake up without pressure point pain or back pain! Thank you Malinda for amazing service!

I have yet to purchase a mattress here but would like to comment on the excellent service and…read moreattention to detail I have received at this store. Shay, the sales assistant, has gone above and beyond to make sure I am happy and well taken care of. She has been extremely knowledgeable and helpful in helping me make the best decision for my needs. I sincerely appreciate the excellent level of professionalism I have received

Every sales person should go here to learn the art of customer service and helping customers…read moredetermine their needs. This was an all around superior experience. Matt and Gabriel are clearly experts in their field and they take their time to learn what you need and guide you to that item. We first met Matt at the Atlanta home show and kept his card just in case we wanted to upgrade. Well wouldn't you know that day was today. The store was equipped with a wide selection at various price points. We took our time walking around and trying out different ones. Matt and Gabriel gave us helpful information at each turn. After about an hour, we made our selection. We didn't feel rushed. We felt informed, confident and valued. This was seriously one of the best sales experiences I've ever had. I will recommend this to anyone who may be considering a mattress. They're fantastic!