Friendly and professional service. I was able to find a mattress within my budget. Delivery was…read moreon time as mentioned.

I cannot give a higher recommendation for this company! If you need a mattress, don't even think…read moreabout going anywhere else. I just purchased two king size mattresses and the service, quality, value, delivery and set up cannot be beat! The overall satisfaction of this transaction was above and beyond outstanding! You will not be disappointed by going there first. I would not waste one minute looking anywhere else. Kenny will take good care of your needs. Excellent, old-fashioned caring for the customer and what the customer wants and needs!

What a great experience start to finish. After searching for months and visiting countless stores,…read moreI finally found OMF in Kennesaw. I ended up with two mattresses for less than i had budgeted to pay for a king in one of the name brand stores you know. No high pressure tactics or fake sales. He didn't try and upsell me pillows or mattress pads. I am super happy to be done. I was beginning to look at buying a mattress like buying a car and dreading the whole thing. No more back pain. Thank you OMF!

This was our second experience with the Original Mattress Factory…read more Robby, at the Kennesaw location, was great to work with. He was very patient and explained the differences in the choices they offered. They are great "everything" in all they offer. Why buy a ONE SIDED mattress that may last four years when you can buy one that flips every which way for your DOLLAR???? It will last A LOT longer for your DOLLAR! I can't say enough good things about this company!

Every sales person should go here to learn the art of customer service and helping customers…read moredetermine their needs. This was an all around superior experience. Matt and Gabriel are clearly experts in their field and they take their time to learn what you need and guide you to that item. We first met Matt at the Atlanta home show and kept his card just in case we wanted to upgrade. Well wouldn't you know that day was today. The store was equipped with a wide selection at various price points. We took our time walking around and trying out different ones. Matt and Gabriel gave us helpful information at each turn. After about an hour, we made our selection. We didn't feel rushed. We felt informed, confident and valued. This was seriously one of the best sales experiences I've ever had. I will recommend this to anyone who may be considering a mattress. They're fantastic!

WOW! I have never had such a pleasant shopping experience! The selection is from bottom to top, the…read morevalue couldn't be better, and the staff, especially the owner, absolutely bend over backwards for any request. They are the sweetest retail staff I've ever dealt with. If you need a mattress and don't go to Mattresses Lux, you're making a huge mistake.

We came into the Acworth store to pick out furniture for a new home we were purchasing…read more We were paired up with Ed and if I could give him 10 stars instead of 5, I would in a heartbeat. He was always there when we had a question. After our furniture was delivered we realized we were thinking our living room was bigger than we thought so I texted Ed and he arranged an exchange of a couch for a loveseat and had it here before our family came to see the new house. All the sales people were very helpful but Ed is your man when you need new furniture. In all my years of buying furniture, Woodstock Furniture Outlet has been the best in price and customer service. We will never shop anywhere else as we add new furniture to our new home. Thank you Ed and Thank you to Brian, owner. We love every single piece we found at your store.

Got a box spring foundation today. Very easy to communicate. They have a very large selection. I…read moreworked with Shannon before making the drive to Acworth. She was able to assure me with the price and inventory. I will be back when I need to make my next furniture purchase.

I went to another Mattress Firm store but thank God my instinct told me the place is not for me and…read moreI was guided to Mattress Firm Clearance center. Shelby greeted us with a big smile. she took time and made sure we found the right mattress within our budget. I was shopping for my brother and I was so happy that he could have a nice mattress and very affordable.Shelby , @ Mattress Firm 390 Ernest Barrett pkwy ,Ste A, Kennesaw GA 30144 770-919-9217. I highly recommend Shelby, she is professional and takes time to help the customers , listen to your needs and match it with what she has in the store's inventory.

Justin did amazing job first time buying my first ever mattress he explained everything into detail…read moreand came out satisfied

Highly unprofessional. They brought the bedroom suite but forgot the bed. Any other place takes…read morethe old bed but they wouldn't . Won't buy anything else from them.

We just had our new couch delivered. The couch is very comfortable and looks great. But even better…read morehas been the purchase and delivery experience. Everyone from the owner (Corey Elliott) and the delivery team were exemplary. We really liked doing business with a locally owned store and are extremely pleased with our decision.

BUYER BEWARE - When you buy a mattress at any Mattress Firm they are not completely transparent…read morewith their warranty. If your mattress is discontinued and you manage to win the warranty claim, instead of being able to exchange for a new mattress they give you a credit that won't cover the cost of the equivalent mattress from that same brand. I also contacted the brand and they assured me that Mattress Firm would do the right thing, they didn't. Offering an extra $300 off for a mattress I should not have to replace is unfair. The mattress was discontinued due to well known issues with that model, you would think they would see this and make it right. But, they only want you to spend more of your hard earned money "so they can upgrade you" ! They have lost my business, I hope if you read this you choose a better company to give your business to!

Very poor customer service . I feel like I and my mother were taken advantage of because of our…read moresituation . Both being disabled. Not only disabled but my mother also suffers from dementia . The salesman who sold me the mattress and the cover for the mattress because of her mobility problems. Due to a fall in March 20th of 2026 . Breaking her femur and fractured her hip on her left leg and side of her hip . Because of that she had been sent to a rehabilitation center and only got worse . She insisted that she come home and rehab with in home health care . My sister said she could damage the surgery that was done and she should sleep on a twin mattress with a mattress cover in case she had an accident and it would be easier to clean up. My mom refused to sleep on the mattress. So I never unboxed it or open the mattress cover. I had to get her a stairlift eventually because she couldn't get upstairs to her bedroom. I was told no refund for the mattress or the cover. So I still have both of them in my garage.

Went on specifically to look for refrigerators and found a lot of beat up missing parts falling…read moreapart options. Multiple versions of similar quality refrigerators on the floor. But what would got me was that no one came to ask me if I needed help, but it became close to closing (15 minutes before) all three of the workers walked over in 5 min increments, to tell me that they were closing soon, but NONE of them asked me if I was OK or if there's anything I needed help with. The Customer Service was just ab and the products on the floor were very lackluster and seemed like a last resort.

Manager was kind enough to reach out to us and discuss our experience. She apologized for the poor…read moreservice and said she would get down to the bottom of what happened and how we were treated. I appreciate her concern and effort.