I bought a year ago a new mattress for my parents, and they have bragged about it so much . I just…read morebought myself a new mattress set for myself from here. The people are very professional and very helpful at this store. The installation was effortless and on time. Any bedding / mattresses I get in the future will come from the Kennesaw mattress outlet. 5/5 stars

I cannot give a higher recommendation for this company! If you need a mattress, don't even think…read moreabout going anywhere else. I just purchased two king size mattresses and the service, quality, value, delivery and set up cannot be beat! The overall satisfaction of this transaction was above and beyond outstanding! You will not be disappointed by going there first. I would not waste one minute looking anywhere else. Kenny will take good care of your needs. Excellent, old-fashioned caring for the customer and what the customer wants and needs!

What a great experience start to finish. After searching for months and visiting countless stores,…read moreI finally found OMF in Kennesaw. I ended up with two mattresses for less than i had budgeted to pay for a king in one of the name brand stores you know. No high pressure tactics or fake sales. He didn't try and upsell me pillows or mattress pads. I am super happy to be done. I was beginning to look at buying a mattress like buying a car and dreading the whole thing. No more back pain. Thank you OMF!

This was our second experience with the Original Mattress Factory…read more Robby, at the Kennesaw location, was great to work with. He was very patient and explained the differences in the choices they offered. They are great "everything" in all they offer. Why buy a ONE SIDED mattress that may last four years when you can buy one that flips every which way for your DOLLAR???? It will last A LOT longer for your DOLLAR! I can't say enough good things about this company!

Every sales person should go here to learn the art of customer service and helping customers…read moredetermine their needs. This was an all around superior experience. Matt and Gabriel are clearly experts in their field and they take their time to learn what you need and guide you to that item. We first met Matt at the Atlanta home show and kept his card just in case we wanted to upgrade. Well wouldn't you know that day was today. The store was equipped with a wide selection at various price points. We took our time walking around and trying out different ones. Matt and Gabriel gave us helpful information at each turn. After about an hour, we made our selection. We didn't feel rushed. We felt informed, confident and valued. This was seriously one of the best sales experiences I've ever had. I will recommend this to anyone who may be considering a mattress. They're fantastic!

WOW! I have never had such a pleasant shopping experience! The selection is from bottom to top, the…read morevalue couldn't be better, and the staff, especially the owner, absolutely bend over backwards for any request. They are the sweetest retail staff I've ever dealt with. If you need a mattress and don't go to Mattresses Lux, you're making a huge mistake.

We've been searching for the right mattress for a while, and we were lucky enough to stop by…read moreWoodstock Furniture & Mattress Outlet on a day when Craig Hill, their subject matter expert and trainer, was on the floor. Craig is truly exceptional. He listened carefully to what we'd already tried, asked thoughtful questions about our needs, and walked us through options in a way that was both informed and easy to understand. He even took the time to fit me for the correct pillow height, something no one else had ever done, and helped locate and transfer two pillows from another store so we could get exactly what we needed. His knowledge is remarkable, but what stood out most was how genuinely he cared about helping us make the right choice. Craig is the reason we confidently purchased our Helix Elite. A big shoutout as well to our salesperson, Khalil, who has been incredibly responsive and supportive throughout the process. The combination of Craig's expertise and Khalil's follow-through made this an outstanding experience from start to finish. Highly recommend.

I wish my review were different, my husband and i went a couple of weeks ago and purchased a…read moredinning set (dinning table and chairs) we were told by the Sales agent that it will be delivered in one week, that they will call. Passed the week and I called last Monday and she told me it wont be delivered until next week. So one week turns into 3 weeks (hopefully not more than that). We are dissatisfied with this place, the sales person was nice but unfortunately the delivery times aren't the best. We wanted to support local business but next time we will go somewhere else.

Justin did amazing job first time buying my first ever mattress he explained everything into detail…read moreand came out satisfied

Mismanagement at this location as they cannot keep orders straight. Worse yet, they blame the…read morecustomer for their logistics failures. Please beware when ordering from this store.

Highly unprofessional. They brought the bedroom suite but forgot the bed. Any other place takes…read morethe old bed but they wouldn't . Won't buy anything else from them.

We just had our new couch delivered. The couch is very comfortable and looks great. But even better…read morehas been the purchase and delivery experience. Everyone from the owner (Corey Elliott) and the delivery team were exemplary. We really liked doing business with a locally owned store and are extremely pleased with our decision.

I could not have asked for a better buying experience. Jennifer was so knowledgeable and…read morefriendly... laid back, no pressure experience. She really helped me get the best deal possible on the mattress I wanted. I even bought additional pillows and covers with the money I saved from my budget. Delivery experience was no different. Updated you along the way. Showed up in their time window. Was quick, professional and cleaned up. In and out in less than 20 min. Will purchase from again.

BUYER BEWARE - When you buy a mattress at any Mattress Firm they are not completely transparent…read morewith their warranty. If your mattress is discontinued and you manage to win the warranty claim, instead of being able to exchange for a new mattress they give you a credit that won't cover the cost of the equivalent mattress from that same brand. I also contacted the brand and they assured me that Mattress Firm would do the right thing, they didn't. Offering an extra $300 off for a mattress I should not have to replace is unfair. The mattress was discontinued due to well known issues with that model, you would think they would see this and make it right. But, they only want you to spend more of your hard earned money "so they can upgrade you" ! They have lost my business, I hope if you read this you choose a better company to give your business to!

Went on specifically to look for refrigerators and found a lot of beat up missing parts falling…read moreapart options. Multiple versions of similar quality refrigerators on the floor. But what would got me was that no one came to ask me if I needed help, but it became close to closing (15 minutes before) all three of the workers walked over in 5 min increments, to tell me that they were closing soon, but NONE of them asked me if I was OK or if there's anything I needed help with. The Customer Service was just ab and the products on the floor were very lackluster and seemed like a last resort.

Manager was kind enough to reach out to us and discuss our experience. She apologized for the poor…read moreservice and said she would get down to the bottom of what happened and how we were treated. I appreciate her concern and effort.