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Mattress Warehouse of Hendersonville - Outlet

4.0 (2 reviews)
Closed 10:00 am - 9:00 pm
Updated a few days ago

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Big Lots

Big Lots

2.3(7 reviews)
0.9 mi

We drove from Morganton to this location in Hendersonville specifically to purchase a furniture set…read morethat I really wanted. I paid for the purchase ahead of time but needed to return at a later date to pick it up because I needed a uhaul and a day off work. A little more than two hours prior to my arrival I contacted the store and notified them that I was coming and the time I'd be there. I did this because Trish (the woman who handled the transaction - and who was great, btw) asked me to do so in order for them to be prepared. We arrived at the store and as experienced the first time, no one was at the furniture counter and no one came while we waited. After about 5 minutes I went to the front to ask for help in furniture. We finally get someone back there, give all my info and are told to pull the uhaul up front to be loaded. We waited. And waited. And waited. The entire process of him retrieving the furniture pieces (4 total), and loading them with my boyfriend, took almost an hour. According to him, my furniture was stocked behind several other pieces of furniture that had to be rearranged in order to gain access. Additionaliy, none of the other staff in the back were willing to help him. I found the experience to be really frustrating. Calling ahead of time was done specifically to avoid a situation like this. On top of an hour and a half drive each way, we still needed to have time to load the old furniture and unload the new. Sitting in the heat waiting, because they failed to prepare properly, is bad business and shows a lack of respect for customer's time. This would be a 1 star review if he hadn't been so helpful and friendly as well as my experience with Trish who was the same. I definitely won't return.

I have been shopping with this store since it opened. I tried to get the difference back on the…read moreMaxwell House coffee 32 ct since my husband was charged $21.98 instead of $16.98 which is what the sign said under it. My husband doesn't do the buying so he didn't pay any attention to the sign.This sign has never been changed. The manager laughed at me and said she couldn't give me the difference on something I'd already used. We're were wrongfully charged. I just wanted the difference which is only right. It's only a $5 difference but it's the principal of it. Sent emails to the website and the tried to say the price went up in December. Well why didn't someone change the sign. I bought coffee myself for $16.98 the same day. Just ridiculous!Trying to cover up slackness of their managers.

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Mattress Warehouse of Hendersonville - Outlet - furniture - Updated June 2026

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