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    Matus Management

    5.0 (1 review)
    Closed 9:00 am - 1:00 pm

    Services - Matus Management

    Property management

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    2 years ago

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    Executive Villas Florida

    Executive Villas Florida

    (2 reviews)

    We recently stayed in one of their rental properties and had a very bad experience. This was our…read morefirst time staying with Executive Villas. Although, the house was outfitted with many appliances and a modern color scheme, the things that we were looking for from a vacation rental (and as promised on the website / pictures) were extremely lacking. Safety - the sliding glass door to the back pool did not lock / latch well. We did call the front office about this and had someone look at it. The latch was deemed "acceptable" to them and they left. The door would not stay locked / latched, so every time we came back to the house, it was unlocked. It was also unlocked when we arrived to the house. Internet - we arrived on Thursday and reported an internet outage. This was not repaired until Sunday. We needed the internet to do work from the house, and there was supposed to be wifi available. Cleanliness - the house was filthy. I took many pictures and can share if needed. Silverware was extremely dirty with leftover food such as peanut butter all over it, glasses / coffee cups dirty with coffee and lipstick stains. Toilets actually had dried pee on them! Towels, comforters, sheets all stained. Floors and carpeting looked like they hadn't been cleaned in years. Missing / broken items - Some beds missed top sheets. No dish towels. Many light bulbs out. Lights not working / not plugged in. Curtains don't fully cover windows in downstairs master bedroom. Towel rods not mounted well to the wall and fell. Toilet paper dispensers not mounted to the wall and they fell. This house was a mess. This house was not as advertised.

    The Bad outweighed the good.... We rented 8811 Macapa Drive…read morefrom June 8-13, 2023. Pros: Large 9 bedroom home. Good number of beds. Large Dining tables. Nicely decorated. Beautiful view from the patio. Nice pool and spa. Close to the clubhouse and entrance. Cons: Dirty carpet upstairs, missing blinds (therefore no privacy at night), broken cheap patio furniture that was not sufficient for the number of people in a 9 bedroom home, mixed matched & worn/torn unconnected sectional couch set that separates every time you sit on it, flimsy dining room chairs that almost flipped back when you sit on them, broken floor tile filled in with putty of another color, a refrigerator close to the living room area because the one in the kitchen is broken, sparse utensils and pots- had to buy a can opener, fire alarm sitting on the bar downstairs, a broken broom (asked for replacement- never received one), slow draining sink upstairs (asked for Draino but never got it), sliding glass door that you have to force open/close and only opens halfway and top it off with a broken a/c! It was 83 degrees downstairs (the whole 5 days) and 93 degrees upstairs (the last 2 days). Maintenance sent 2 a/c techs but none could fix it. It was a broken motherboard. Then when I asked for compensation, I was sent pictures of dirty towels and sheets claiming $815 "damages" in essence telling me that we are even. Dirty sheets and towels, that can/are supposed to be washed, after a very large family stayed there for almost a week - half of the time in the heat- sweating!!! This is how they treated this group of customers

    Matus Management - propertymgmt - Updated May 2026

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