Lori is condescending, abrasive & demeaning. The questions she asks and the way she asks them made…read moreus feel like we should know everything about doing our taxes. If that were the case, then we wouldn't need help & would file ourselves - and my husband was an accountant for several years!! We overlooked Lori's unprofessional behavior and used her services for 2 years thinking that we might get a different result, but we should have trusted our gut. After working on our taxes for weeks (in August - not busy tax season), we emailed Lori to get a status update. On 8/19, she told us our taxes will be completed in "a few more days". On 8/26, I sent another email gently requesting an update. I got no response for 5 more days. I was honestly worried if she was okay & reached out again on 8/30. She sent us an unprofessional response which I will post with my review. She then sent us a disengagement letter stating that she enjoyed working with us, but had to make a difficult decision to end our services. Avoid L&F Tax & Bookkeeping if you like kindness, good communication and professionalism.

doing this for a friend .... from june 8, 2021 FB post. Lori Feroldi of L&F Tax & Bookkeeping…read moreServices was an inexplainable disappointment to work with. Lori Feroldi made a mistake on our taxes that can put us in big trouble with the IRS. We called multiple times to no avail, so we showed up at her business. Instead of helping us solve a simple fix, she gave us attitude, and when we calmly approached her in person, she shrieked for the police, completely ignored us, locked the door on us, and denied us service. FOR HER MISTAKE. This is after she collected our $800 and had us sign for her services. She even told the cops, who relayed to us, that she BLOCKED OUR NUMBER. Talk about ass backwards and terrible business. She did end up calling the police, but when they got there and talked to us, they were so calm and understanding of us. They said that this is not the first time sheʻs called the police because a customer was dissatisfied with her services. She abuses MPD. Itʻs so lame. - L&F Tax & Bookkeeping Services You could have easily helped us and fixed YOUR mess- up. But instead, you wanted to act stupid and play a stupid game. So, hereʻs your stupid prize. I do not ever make posts like this. My family and I are very easy going people. But this lady is just too much. Sheʻs looney. Please share this post so that others do not have to go through what we went through. Needless to say, we wonʻt be doing business with this klutz ever again.

I had an issue with a phone number change so I went in to get it corrected. Long story, but Arlene…read morekept digging until she found the reason my new number wouldn't save. I sure appreciate her working on it until it was resolved! I highly recommend HawaiiUSA FCU! Everyone in the Kihei branch is super friendly and helpful

Comming from California and having lived there for the last 48 years , Im used to push a button and…read morego O I walked in expecting to spend the next half hour there but no a teller was available and called me to her immediately. Handled my transaction and send me on my way. Thanks

Literally the rudest accountant I have ever had the misfortune to use. Angry, irritated,…read moreunprofessional and just plain bitter. Adds stress rather than resolves it. I do not recommend his services unless you enjoy bad behavior. I would not usually give a negative review, I would just ignore it, but he worked hard to earn this.

Contacted Mark for help with multiple tax issues owning property in Hawaii and living in the…read moreMainland. Having been away from the islands for many years, Mark helped me to file back income taxes which I didn't know I had to file, and to help with my tax refund for proceeds withheld. It was a net $25,000 gain after a lot of work on his part. He is so awesome to work with and I strongly recommend him for people not residing in Hawaii to help walk through Hawaii's unique tax laws. He will work with you to make sure you are on task and help guide you through the process. Can't say enough about how great it was to work with him through a grueling process.

Came in to try to open a new account. Can't do in person without an appointment. Fine, but next…read moreappointment is a week away. The nice teller said I could open account online. If I wanted to do that I would join an online bank. Guess they're either too busy to help people or understaffed. Either way prob not the bank I want to do business with.

The worst bank in the world! The bill pay system is so far behind any other bank that uses such…read moresystems. Some bill pay activities are NOT electronic! They still send CHECKS. Just in the past 30 days, the accounts that I went through the bill pay systems were delinquent by 15days because BOH can't seem to get it done efficiently and they sent checks. I've also had another bad experience where they indicated the check they sent had cleared. It had NOT. It was never found. Terrible bank.

I love the staff at Kīhei branch of American Savings Bank. As a small business owner, they have…read morerepeatedly given us such caring attention as we navigate business accounts and other banking options. My husband and I both were so well taken care of as we set up new accounts, specifically by Jodi and Vanessa (and Sky too.) Warm, knowledgeable and good at their jobs, just full of aloha.

It's been my Bank for years ! Friendly people! Always there ready to serve you ! That why I still…read morebanking with them

They are so helpful. We have been with Bank of Hawaii for over 15 yrs. we had some questions…read moreregarding the new sba loans. After waiting for them to open, my husband was second in line. He said he had some questions. They wouldn't even talk to him. They said everything had to be on line. No help what so ever. My husband drove down the street and walked into the Kihei location. Everyone was so pleasant and helpful. We got questions answered and got the Liam processed that day! Mahalo April and Nicole!!!

A longtime local bank here in the Islands…read more This CPB is located on the makai (ocean) side of the Piilani Village Shopping Center, next door to Round Table Pizza. It's also away from most of the crowd, who gravitate toward the mauka (mountain) side of the Shopping complex, by Safeway and Outback Steakhouse. The bank itself is nicely and modernly decorated and the Staff there are extremely friendly and always seem happy. I like that their vibe immediately hits you when you walk in! I've never had a bad experience here and actually look forward to banking here, since I know I won't have problems finding parking and that my mood will be lifted by the friendly Staff there. CPB also has their own standalone ATM machine outside of this branch. CPB also sometimes offers better rates than the other local banks, so it pays to check out their website often. https://www.centralpacificbank.com/ Even if I am a customer of another bank as well, I enjoy this particular CPB and always enjoy my visits here.