They are amazing! I had 2 new failed refrigerators in one month, one was refundable and the other…read morefell under warranty. This could have been much harder, however they reached out directly, were so pono and kind, and definitely professional! Leroy was here right at 9 and fixed, had the part and done! They are knowledgeable and seriously a staple on Maui! So grateful. Do not hesitate to call them! Mario retired years ago and what a blessing to find Yasanias! Mahalo nui loa to Leroy !

Not a reliable company they changed my service date last minute and it was almost impossible to…read morereschedule as they only service my area once a week and the only hours are during regular working hours which means I would have to take off of work .

We have been loyal customers of Jalvin's Appliance Repair for the past five years, and we can't…read morerecommend Jalvin enough! He is reliable, efficient, and always provides quick and accurate diagnostics and repairs. He has helped extend the life of both our washer and refrigerator, and we are so grateful for his expertise and honest service. If you're having any type of appliance issue, don't hesitate to call Jalvin. He's knowledgeable, dependable, and truly solid!

My Maytag front load washer decided to lock up with a full wet wash on board...I called around to…read moreseveral services but the first one up was Jalvin...I'm in far Kula and he was here in record time...spent an hour+ getting the computer to unlock and reset its sorry self, testing that it would behave after he left (you know how machines can be if they think the repair guy/mechanic has gone!) Anyway, my wet/stuck load is merrily in the dryer and Jalvin is my new GO TO GUY!! Very fair price and great service!!

JD was professional, knowledgeable, affordable. He responded quickly, explained what he had to do,…read moreand did it well!

Stay away!! He doesn't fix anything, you'll waste your money, and then tells you to buy a new…read moreappliance because the one you have is bad. Stay away!! Beware!!! Service should be avoided by all and any means with Darin!!!

I'v had this company out to my home twice for two separate issues and they we're completely…read moreincompetent. First time I had them out for an issue they said required parts from Oahu, three weeks later they came back and installed it improperly, I had them come back only to have the same guy jerry rig-it again. Second time, I had them come out and check a leaking drain pan, the technician said they would need to use nitrogen to clear out the, at which time he said the office would call and schedule a time. No call back. I called another company and they found the main issue that Scott's didn't. I don't like beating up companies as people make mistakes, but I didn't get good service. On a good note the office lady taking the calls was super nice.

Scotts Cooling ripped me off. The only positive thing I can say is they retuned my phone call…read morewithin 15 minutes and came out to my house on the Saturday before Memorial day. That was stepping up. Read more and you'll know why. Scott, when you were at my house you were here less than 1 hour, cleaned the outdoor unit, added 1 LB of freon, and failed to look further into the real cause of the problem. (which I found myself at the air handling unit, torn open ducting) This was an easy fix and you did not take the time to even check it out or repair it! We talked about working on overtime rates due to the holiday and I said fine but when you add it up Scott it was unethical what you did, for LESS THAN 60 minutes of work. I was left to repair the real problem myself. Truck Driving Charge $26 Overtime labor 3@ $158= $474 R-22 Freon $43.63 TOTAL with tax=$566.28 WTF, charging people $158 for driving across island and then again for driving back. That's $316 in made up bullshit, a complete ripoff. Furthermore you told me the dryer needed to be replaced and would email me a quote to fix that and also a separate quote to replace my entire system which is old and due to replace soon. I was open to that but your quotes or bids never came, no follow up, no calls, nothing. I ended up following up with Angel at your office and she said you would call me back and you still didn't! What a shame. If you are looking for professional service, with timely follow up, at an ethical price, Scott's Cooling is not the choice. If you want to refund me some $ and make things right I can adjust this review but as of this moment I feel violated.

Doug is awesome. Communicative, prompt, and professional. He got the job done after some other…read more"professionals" came to clean the dryer vents in our condo and broke our washing machine door.

We are from the mainland . Bought our second home about a week in Maui…read more In 2 hrs before we have to leave the island to the airport . Our fridge leaked underneath water flowing on the floor. Omg we started panic. We call Doug immediately if he can fix it . We shut down the ice maker machine switch . He came by few days to fixed the tube under the fridge . What a life saver. Thank your for your service .

Our Kitchen Aid appliances are going on 15 years right now. (PRO TIP: Kitchen Aid is the "Lexus"…read moreof appliances in terms of quality and build. They never gave us any problems until now.) Up until 2019 we paid for annual service agreements via Sears in case anything happened them. But, with Sears' rickety lifeline, we decided to forego them for 2020 as who knows if they'll even be in business! Service agreements aren't cheap either, costing about $500 a year to cover five appliances. I figured it'd also be wise to not put in extra money to aging machinery as well. Of course after said service agreement stopped, something goes wrong. In this case it was our Kitchen Aid side-by-side refrigerator/freezer - the ice maker to be exact. While it still produced ice, the water to refill the ice tray was shooting out too strong so we had icicles and mini frozen waterfalls on the ice maker and shelves. Enter Kelly's Appliance Repair. EXPERIENCE: I remember my parents used him in the past, so I got his info through them. Phoned and left a voicemail in which he called back soon after. Our schedules weren't jiving that week but once we connected, it was all downhill from there. He came by to look at the problem then called back a few days later to schedule the repair. Turns out the part (name forgotten) that controls the amount of water being disbursed into the ice tray was the cause. The opening got too large from age which resulted in our unwanted Antarctic landscape. The part was changed and he said to watch it because if the problem re-occurs, we'll need a new ice maker. He didn't even leave us a bill as he charges after the problem is resolved. Who does that nowadays? OVERALL: He's the real deal. Honest, affordable, friendly, professional, local-style service. Highly recommended.

Kelly responds quickly and took care of my refrigerator immediately. His price was more than fair…read moreand his work top notch.

I would highly recommend using Jack's Appliance. I had a problem with my washing machine and saw…read morethey had great reviews so I decided to give them a try. The call back was quick and the gal was super nice who took all the info and set up the appointment. The tech was able to come the very next day. Cruz was very professional and knowledgeable and very nice. He figured out the problem quickly and thankfully it wasn't serious. He fixed the machine and made sure it was running properly before he left. The cost was reasonable. Definitely would use them again.

Technician overstated what needed to be done to repair the dryer. At first I was told it could be…read moredone within 2 to 3 days. Then I was told it would take over two weeks. They took my credit card information and said they would not charge until the job is complete. They charged it before ever even called me back to know when they could complete the job. I left seven messages and did not get one phone call back. I was trying to inform them that I found another repair person that fixed it. They're on site immediately and that what they were claiming to be wrong with the dryer was incorrect. I am disputing the charge with my credit card company as they did no work at all and have tried to bill me almost $800.

The best experience with MB Appliance. When I called to…read moremake a appointment for my stove and refrigerator I spoke to Julie. After speaking to her I was very happy. She made me a appointment the very next day. Mario was prompt and did a fantastic job I am so happy to find the best repair man on Maui.