I'v had this company out to my home twice for two separate issues and they we're completely incompetent. First time I had them out for an issue they said required parts from Oahu, three weeks later they came back and installed it improperly, I had them come back only to have the same guy jerry rig-it again. Second time, I had them come out and check a leaking drain pan, the technician said they would need to use nitrogen to clear out the, at which time he said the office would call and schedule a time. No call back. I called another company and they found the main issue that Scott's didn't. I don't like beating up companies as people make mistakes, but I didn't get good service. On a good note the office lady taking the calls was super nice. read more

Scotts Cooling ripped me off. The only positive thing I can say is they retuned my phone call within 15 minutes and came out to my house on the Saturday before Memorial day. That was stepping up. Read more and you'll know why. Scott, when you were at my house you were here less than 1 hour, cleaned the outdoor unit, added 1 LB of freon, and failed to look further into the real cause of the problem. (which I found myself at the air handling unit, torn open ducting) This was an easy fix and you did not take the time to even check it out or repair it! We talked about working on overtime rates due to the holiday and I said fine but when you add it up Scott it was unethical what you did, for LESS THAN 60 minutes of work. I was left to repair the real problem myself. Truck Driving Charge $26 Overtime labor 3@ $158= $474 R-22 Freon $43.63 TOTAL with tax=$566.28 WTF, charging people $158 for driving across island and then again for driving back. That's $316 in made up bullshit, a complete ripoff. Furthermore you told me the dryer needed to be replaced and would email me a quote to fix that and also a separate quote to replace my entire system which is old and due to replace soon. I was open to that but your quotes or bids never came, no follow up, no calls, nothing. I ended up following up with Angel at your office and she said you would call me back and you still didn't! What a shame. If you are looking for professional service, with timely follow up, at an ethical price, Scott's Cooling is not the choice. If you want to refund me some $ and make things right I can adjust this review but as of this moment I feel violated. read more

We just had a split air conditioning system installed in our Kihei condo by Scott's. I interviewed three other companies before choosing them, and I am extremely happy with that choice. The price was very competitive, and the customer service excellent. As our main residence is in California, I have been impressed with how well they managed to keep me informed at each step in the process. I am a discriminating client and have very high expectations, they have met and exceeded at every step of the way. My special thanks go to: Tomi, CEO; Scott, VP; Angel, General Manager; Matt, lead installer, and the whole team. If you are looking for a top quality company that stands behind there work, my recommendation is Scott's Cooling Unlimited. read more

Surfs up, They no show!!! Called 1/2 hour before service appointment to cancel. Not to inform they would be late, but cancel. Basically told me that there commercial accounts are more important, they had a commercial refrigeration unit emergency and that they needed to send all of there staff to it for the next two days! Hum Whatever I called another company and had the best service ever! read more

Had a really great experience with Scotts. They came today on such short notice (1/27/17). My AC went down and I live all the way in Kihei. The office lady said they were booked but would give me a call with in the hour. Called me back and had a tech on there way out to me! Brian was so awesome and respectful when he came in to my house. He got my AC up and running in no time and got my house back to being cool. Thanks! read more

They never told me that they will charge driving time to diagnose my air conditioning problem. They came out charged me over $245.00 to tell me that my air conditioning unit is broken and never followed up on giving me an estimate to fix it. The technician came buy and had parts left over when putting the unit back together. OH, they did follow up to make sure they had my credit card info right. read more

I never have a problem recommending this company to my friends. They do a great job every time! Just had another great service!! They do both our commercial refrigeration and air-conditioning as well our home air conditioning. Great job guys!! read more

Scott's Cooling Unlimited - My compressor was burnt out they got the unit running by rebuilding an old compressor we had! They saved us 1000s in refrigerated product! - Heating & Air Conditioning/HVAC Near Me - Kahului, Hawaii

Be wary doing business with this company. We had an a/c unit go out and place we bought it had us call them for a diagnostic. It was determined that unit needed to be replaced and was under warranty. They called Johnstone supply who had told us to call them, Johnstone said it was under warranty. So Scott's asked us if we would like them to install. We said sure thinking it was all under warranty. After it was installed they hit us with an outrageous install and diagnostic fee of $645! Only then did they explain that install is not under warranty. Never asked for authorization or gave us an estimate. Very underhanded. At this point they said if we wanted it removed we would have to pay labor to remove! Basically put us in a position where we were stuck instead of being upfront and honest. We would have gladly paid the diagnostic fee and had someone else install for far less. Buyer beware with this company! read more

A window AC in our rental condo was acting up, was very expensive to fix and had to be replaced ASAP. But it's winter, ACs are not a seasonal item here in Hawaii (ha-ha)!, our association adopted new rules on the sound level, in short - I wasn't able to locate an AC to replace ours. I called a few companies on Yelp, and Scott's Cooling wasn't the fastest to call back. But it was the owner who called me, listened to me, called his suppliers, then called me back and really helped me understand my options and pricing. I am leaving this review for the most informational help I received during my research. We did find a temporary solution so we can wait until new ACs come to stores in spring, and then I will not hesitate to hire this company to install it. read more

I called Scott's on July 13th because my A/C unit stopped cooling. When I called in I was greeted by the office lady Angel, She was very helpful, even though she informed that they were booked but would see what she could do to fit me in; she was able to get me into the schedule right away, as many of you may know it is pretty hot in Maui and every other A/C company I called didn't have any openings for a few weeks. The technician arrived within the next 2 hours and my A/C unit was diagnosed and fixed that day. They were very fast and professional. Answered any questions I had an also offered me some tips on what I can try next time before calling in a service call if it ever happened again. I will definitely be recommending them to all my friends and family. Thank you to everyone at Scott's for getting my home cooled in these HOT HOT Summer DAYS! Mahalo, Cheryl of Kihei read more

Scotts alway performs well, we have had several other AC folks on Maui and Scotts is the only folks we would recommend.....thx alan

We had been planning on installing a split air conditioning system in our condo in Kihei for some time, just didn't really know what kind or who would give us the best information, and then handle it all for us. Scott's Cooling went over all our options, with costs, and without pressure helped us choose the best units for our condo. They didn't try to up-sell just to make a better profit. We live in California, so getting a company that could, and would, work around our schedule was very important. They ordered our system and waited until we could be there for the installation. We can't tell you how happy we are with both the equipment and Scott's Cooling! They are the best people to work with and you won't be disappointed with them or their service! read more

I have been a customer of Scott's for many years, will continue to be, and I have no complaints whatsoever. Their AC techs are great, their pricing is competitive, and I have no complaints with their customer service. read more

The worst service imaginable. They want you money before they try to fix or service and then they don't finish the job. They also gouge by saying they are busy but you can schedule an overtime call. Just bad, they need to start caring for locals. read more

Great company with great employees....been doing work with them for over 15 years. They are there weather you need a simple cleaning and maintenance (mostly what they do for me) or for installing systems in homes and businesses (I know very satisfied customers on both ends). Definitely would recommend them to anyone I know. Thanks guys read more

My freezer broke down and was losing product. They came right out fixed freezer, and fixed another cooler for me within a couple hours and the guy had to run and get a part. awesome service. read more

Scott's Cooling is awesome to work with! They work very hard to make sure they have happy customers. They are very skilled and totally know what they are doing! I would highly recommend them to anyone! read more

Excellent service, knowledgeable tech guy who not only repaired my 9 year old aircon., but educated me on air conditioners. It's back to like-brand-new, and am very happy with the fast, and friendly service. read more

Scotts helped me out a real bind recently, and did so quickly. I had an AC unit not working properly and tried to get some resolution from where we bought it initially, but was referred to Scotts because they were assigned warranty issues in Maui for this particular AC company. Scotts technician diagnosed the problem quickly (unit leaking Freon) and explained the odd warranty features of this particular AC manufacturer. I had to get the unit repaired, even if I was going to get hit for some of the costs. Scotts interfaced with the company that manufactured the unit and with the one from which we bought the unit, and encouraged me to also talk to the latter to get things moving. I did so, as did Scott, and the original company finally agreed to replace the entire unit. We found that out mid-morning, and the new unit was installed that afternoon by Scott himself! I greatly appreciated this excellent service and would recommend Scotts Cooling to anyone. read more