I had to find another after going here for over 20 years. I will never go back to the rude person…read morethat took over. She's ridiculous.

The entire staff is incredible. I take my personal dogs and foster dogs here, they've gone above…read moreand beyond for everyone. I couldn't recommend them enough. Very reasonable pricing too.

Our puppy is amazing. He came home well socialized and confident. He was crate trained from day…read moreone. Now a year later he is the youngest Heat member of a dog therapy group where we visit convalescent homes weekly. He loves everyone adults and children alike. He loves all other animals. He's the perfect mix of wacky and calm and cuddly. He truly is the best dog we have ever had. We take him every way with us and he behaves like a perfect gentleman!

Dr. Mason Lewis ave pet Hospital. Dr Mason brought both my Pups into the world. And I'm going to…read moretake the both back to a place where An Appointment is not always needed in an emergency. We live in Point Place an have been regulars when it came to vet care at Shoreland . NO MORE, they no longer have the Vet Surgeon Dr Brown and his wife Dr Riker booth super excellent Vets. Now they have a Corporation of pencil pushers running their company from a distance that are clueless when it actually comes to the business of pet care. Its a shame, i think Dr. Thornton DVM would be very sad to see the practice he began afew years ago in the situation its in now. Shoreland, office staff are great an Docs ok too the place at Shoreland lost out when a corporation bought them out. It really made a difference and caused me to realize its just not the place for my fur kids. So I went to a vet that is in charge of his office and is Awesome with his patients, Dr Mason. I kept that Pt. Place Shoreland vet because its near to my home in case of Emergence, Why if its "by appointment only" (as advertised) whats the point? Shoreland has a great vet Dr Starkey full time and the other vets travel to other locations as needed. It does not allow for a good relationship B/T vet and Patient. We are going to Dr. Mason at His hospital located on Lewis Ave Now. I very happy and the pups recognize Dr Mason and feel at ease with Him and office staff, a big difference. I also noticed Eric wrote a post about his dog becoming paralyzed. I had a Puggle she experienced loss of use of back legs. Its not any vet, unfortunately it happens. Blame games are for the small minded. My Puggle Holly did recover with Dr.Shawn Browns formerly a Shorland vet owner, he was able to help Holly using infrared treatments and as a Massage Therapist I decided to do light traction. We had nothing to loose. Holly got worse than the next day got so much better an a week later she walked across the room and returned to good health. We also Prayed over her as the Healer is up over your head, just ask for help. Not all dogs recover and I am pleased to see here that the Docs in Farmington could help. Also, keep in mind that X-rays cannot read soft tissue.

After I came home and one of my dogs could no longer "jump up" I made an appointment for the next…read moreday. He touched my dogs back and my dog sat down so he stated he had a "strained back". No x-rays or anything else. Sent me home with a pain med and told me to make him stay still for a few days and they would call and check up on him. They never called. Three days later his hind legs were paralyzed and a real vet sent me up to an amazing hospital in Farmington for emergency surgery. I wish I could sue this place. And the super aggressive blonde tech is a real piece of work as well. In this instance you CAN judge a book by it's cover. if you care about your pets, I would drive on by.

They don't even deserve a 1 star. I DO NOT recommend this place to anyone who loves and cares for…read moretheir pet because the people there will not show the same love and compassion for your pet. I took my mini goldendoodle there for a cut and bath and showed the groomer a picture of what i wanted. My dog was completely shaved he looks like a rat, his belly was cut and bleeding afterwards and the leash I took him there with was completely destroyed. I called to speak to the groomer about the situation as none of it was brought to my attention at pickup. She denied everything and acted like she had no idea. When the owner Toni called me the next day she was extremely rude and wouldn't even let me talk. She just wanted to tell me how mean my dog was and tell me I needed to have him neutered. She never apologized for the incident or offered a solution to rectify my experience. I understand mistakes happen, but be upfront about it and if you own a business customer service should be a practiced skill. I've reported this business to the BBB Especially after having to take my dog to the vet to have his belly looked at to prevent infection which cost me even more money! i highly encourage anyone thinking about going here to think otherwise.

Our 1st grooming appointment went great! Lucy smells incredible and is happy! So am I, a big thank…read moreyou to Todd! Looking forward to seeing you again!