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    Maurer Charles L MD

    5.0 (3 reviews)

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    1 month ago

    Great people! All of them there! Very organized and they take great care of the people they are helping.

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    11 years ago

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    Colonial Internal Medicine Associates - Still on hold

    Colonial Internal Medicine Associates

    1.8(104 reviews)
    1.6 mi

    One of the check in women is a little no nonsense, straight to the point, almost cold. I do like…read morehow she makes it a speedy check in though. Dr Munoz is the best! He's so friendly and personable and tells you what he's doing and checking for as he does it. Most of the PA's there are also very helpful and I haven't had a bad experience with any of them.

    *** This review is one star for the telephone system, not the doctors ***…read more I'm a regular patient here for many years. The telephone service system does this to you if you call near lunchtime: 1. It accepts your call and puts you in queue and tells you're customer number five or whatever. Then you're on hold (in my case today, for twenty minutes) with the same constant repeating message that they'll be right with you and that you're such an important patient. Then, after 20 minutes, it goes dead. 2. You call back after 12 PM, only to get a recording saying that they're closed for lunch and to call back after 1 PM. 3. In my opinion, that is not customer-oriented. People have important reasons to be calling a doctor's office. The whole front desk does not need to close down for an hour to eat lunch. Front Desk people can stagger lunches so that someone is always available to take a call. Person A takes lunch from 11:30 to 12:30. Person B covers phone from 12 PM to 12:30 and then takes lunch from 12:30 to 1:30 and Person A covers phone from 12:30 PM to 1 PM. Easy as that. Why have both of them go to lunch at the same time? 4. The telephone system should tell people that they are not continuing to hold as it's now 12 PM and the office is at lunch if they are going to continue this inane practice. 5. Although the doctors here are very good - nothing against them -- I will not be recommending this practice for its outdated and inept telephone system.

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    Radiologic Associates of Fredericksburg

    Radiologic Associates of Fredericksburg

    5.0(1 review)
    0.4 mi

    THIS IS FOR THE KING GEORGE OFFICE…read more WONDERFUL STAFF! Not only is this location convenient, the staff REALLY do care about you! Last year I had an ultrasound done, the beginning of this year I had an X-ray done and last month I called to have copies of MRI's, done at Lee's Hill in Fredericksburg, forwarded to my new neurologist. Each time I had interaction with the employees at this office, I was treated with RESPECT, KINDNESS, and PROFESSIONALISM. Unfortunately, I didn't get the names of the ladies who helped me with my ultrasound and my X-ray, BUT I did get the name of the WONDERFUL assistant who helped me with getting my records sent to my neurologist. Her name is McKenzie. I was pleasantly surprised by her more than OUTSTANDING phone etiquette, her professionalism, kindness, and willingness to help! She advised me what I needed to do to facilitate my request, and I told her I'd be there to see her on that following Saturday. I wasn't able to make it on that specific Saturday and didn't think much of it and decided to go in the following Saturday. Not too far into the week, I received a voicemail, and would you believe it? It was McKenzie! She was just checking in to make sure I was still in need of getting my records! Come on, people, this kind of thing, someone taking time out of their busy work day just to give a follow-up call is not heard in the medical field nowadays! I have my, soon to be, EX-PCP's office, Coloinal Internal Medicine- medical records department in Stafford that I'm STILL awaiting a call back from and I've emailed a specific person in that office TWICE already!!! So you can only imagine my surprise when I listen to McKenzie's voicemail. Everything's taken care of now, and it's ALL THANKS TO MCKENZIE!!! THANK YOU SO MUCH MCKENZIE FOR PROVING TO ME THAT THERE ARE STILL HARD WORKING PEOPLE WHO TRULY CARE ABOUT OTHERS THAT WORK IN THE MEDICAL FIELD!!! I ONLY WISH THAT THERE WERE MORE PEOPLE LIKE YOU IN THIS WORLD!!!

    Maurer Charles L MD - physicians - Updated September 2026

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