NEVER HAD WORSE CUSTOMER SERVICE. THEY MUST BE RICH BECAUSE THEY DO NOT VALUE POTENTIAL CUSTOMERS!…read moreTHEY ARE NOT INTERESTED IN ANSWERING YOUR QUESTIONS OR ADDRESSING CONCERNS AND IF there were a way to add a 0 star review I would leave them that score. I wasn't even able to be serviced because the low IQ person on the other side of the text messages wasn't good at reading or reading comprehension one of the two and even worse at customer service. So to start from the beginning I contacted executive after visiting their site. The website offered several packages for their detailing services with prices ascending based on the size of the vehicle (ie. S $100, M $140 L$160 Xl $200 these aren't the actual prices but just so you can have an example how the pricing was presented). I contacted them with the intention of getting my own 2 vehicles detailed and attempting to understand their pricing scale (since there were no information as to what qualified a vehicle as s, m, l, or xl) so that I could refer my mom's county transportation business to them for more business. I started by asking about my personal vehicles at which point the person on the other end made me aware that my MINI VAN was considered XL at which point I was shocked not because the price wasn't good because it was just a $20 difference between the L and Xl but I felt it was astounding that a mini van would be charged the same as a 16 passenger van. So asked the person on the other end what vehiclea are considered what size (again so I could give clear estimates on pricing to my mom for her business fleet which I was dilute to explain to him/her). The question was met with irritation for me even asking saying that most people dont own 16 passenger vans so that would be considered a xxl vehicle (which wasn't listed on the website). I explained once again that I wanted to get my personal vehicles detailed but I just needed solid pricing standards and listed the types of vehicles we had for the fleet to let him know why I was asking for the information. once again I was met with hostility and confusion so I explained to him why we wernt on the same page about everything and they still wernt able to comprehend and grew even more hostile and told me that I would be better suited to go to another local detailer (declining both my personal and future business) I WAS SHOCKED. You refuse business to a person because that are asking for clear pricing guidelines? After that it all felt super fishy and scammy. If you are a serious business that is on thr up and up with pricing you should not be refusing business because someone asks for solid pricing guidelines. I am also an entrepreneur so I understand quotes are not hard prices but they should be consistent base prices for sure. I expressed that I would be yelping the business and showing the screenshots and their response was basically eff off. So I did as they suggested and contacted elite and was met with a speedy response, they answered all of my questions and offered excellent customer service and gave me details on how to book! I say that executive said it best. YOUR BUSINESS WILL BE BETTER APPRECIATED AT ELITE! When a company tells you who they are believe them. DO YOUR BUSINESS WITH ELETE. SUCH AN AWESOME COUPLE. UPDATE! As you can see by the comment he left below the professionalism is lacking. Can't take a question about pricing or constructive criticism and can't understand his role as a business owner the first of which is that HE should be the one that is providing good customer service. I AM BY NO MEANS BROKE SO I DIDNT HAVE A PROBLEM WITH PAYING AN EXTRA $20! Who cares about $20 as everyone can see I was truly trying to get solid pricing for a fleet especially since I said I still wanted my personal cars done. This guy acts like he hasn't heard of multi vehicle discounts which is reasonable to inquire about when getting about 10-15 vehicles detailed at least once a quarter. I don't know once again can someone say LACK OF READING COMPREHENSION! The venom this guy is carrying is real. So since I'm a Christian I will do what's right and pray The Lord fixes wherever the owner is hurt that's causing him to not see himself clearly and I will also let y'all know I'm a lot of things but a liar is NOT one of them everyone around me knows it's my blessing and my curse so when I say this business is unprofessional believe your eyes and my word.

Scheduled appointment to get truck detailed as well as my motorhome. I had to cancel the motorhome…read morebecause I knew it would probably take awhile and I had to run errands and handle stuff with my kids distance learning. I still wanted the truck done. I never got contacted the day before or the day of to confirm he was coming. No follow up whatsoever. I used them before on my old fifth wheel and truck and spent over 600+ on detail, interior shampoo, RV roof reseal, wax, etc. I don't know what happened this time. I'm sorry I do not recommend anymore based on his unethical behavior. Follow up would have been appreciated. Unprofessional and unreliable In my opinion. Update later that evening: So I get texts from Ryan saying if I ever got a confirmed appointment. No I didn't sir. Read the original review. I said I scheduled an appointment and you confirmed Friday is a good day. So when scheduling I make the assumption I need to make time available and the person I am scheduling the appointment with will make some time for me as well correct? I stated exactly what happened. No confirmation or follow up. He responds by calling me a loser and threatening to post text messages showing I did not have a confirmed appointment. Here are your screenshots sir. Shows this company's professionalism and attitude towards an honest review of what happened. Shows what kind of business and the person who runs it. I was professional and cordial throughout the texts and he responds by calling me names. His rebuttal below calls me a tire kicker and what not and he even has the gall to post my cell phone number, address, and warns fellow detailers . Okay sir. Very unethical and disturbing. Also against Yelp guidelines. He actually posted my street address and deleted it shortly thereafter contradicting his statement of not knowing where services would be rendered. He knew my address because he serviced my fifth wheel before. Actual service also means scheduling for service. A simple call or text saying he missed the appointment or he did not want to service my vehicles because I am a "tire kicker" would have been fine with me but name calling, threats, and posting personal information was Ryan's response. The only response to my text if he was coming was received after this Yelp review. Funny how he didn't have the time to shoot me a text, but has time to respond to my Yelp review immediately and post personal information. I understand he services many people including individuals, businesses, government agencies, local Fire and PD, Federal government, even boasts of servicing Air Force 1. In my opinion, this is a cause for concern when dealing with this business and an owner has no regard for client confidentiality.