I'm a long time card carrying customer of Shoe Carnival and I don't usually give reviews good…read moreor bad. But I had such a bad experience trying to return some socks at the Ankeny store I was mad enough to leave a review. The check who waited on me,I wish I had thought to get her name, was rude and condescending to me right from the start. When she heard I was making a return she seemed to have it already decided not to accept it. We're talking $20 socks with a receipt and the original pkg. I left the store so disgusted I vowed to cut up my card and do my future shopping elsewhere. Now for the flip side of this. I decided one clerk would not have won this and decided to try a different location. I went to the Merle Hay Mall location and got the pleasant customer experience I'm used to getting at SC. I wish I had got her name also. She was pleasant and efficient and I was in and out in less time than at the Ankeny store and actually got something accomplished. So 5 stars for the Merle Hay store zero stars for Ankeny. I have decided to keep my card and just avoid Ankeny SC. Thanks for letting me vent. I guess I had to give it 1 star but that isn't my opinion

I came here a couple of times to help my fiance purchase a few kid shoes for their birthday…read morepresents. They have a descent selection of shoes and the prices are very good. If you are looking for top of the line shoes, this is not the store for you. This is more of a casual shoe store with great prices. Would come back again for shoe present purchases.

I have stayed away from Soma, mainly because I don't like my breast size. However I always forget…read moreuntil I go back to the store the great service I get from the store manager Dana and any of the several associates I've dealt with. Service is so personal and they take great care to provide the best service and the products and value for all you get. I end up with great fitting bras and I love Love Love their cool nights sleep wear. Soft and the best feeling material on your skin. Thank you Soma for taking care of me! C. Mayher loyal customer

My sister in law went there and got great service. The staff helped to fit her. And offer her…read moredifferent options. What can be an overwhelming endeavor, became an easy and comfortable situation.

I was in the store on Mon, 11/9/20 and received zero customer service…read more Upon entering I saw 2 sales clerk, who also saw me, one was on the phone. Once she finished on the phone they both walked as far back in the store as possible, which is essentially 3 stores deep. As I wandered back to the middle of the store I overheard them discussing Jared Kushner! They never acknowledged I was there! I was the only customer in the store. Worst experience I have ever had at a Talbot's!

The staff are lovely to work with. They gave me their undivided attention. Super helpful and…read moreprovided many suggestions. The store is very clean and the prices are reasonable. I love the classic look and Talbots fits the bill every time. If you are looking for quality fabrics and workmanship in your garment this is your place.

The store's staff was extremely helpful in finding a present for my mom for Christmas! If you know…read moresomeone has shopped at Chico's you can give the store their phone number and they can look up sizes and what they have purchased in the past! This ruled! We were able to narrow down my mom's size and get her something she had not already purchased for herself! Thanks Chico's staff for making the pain in the butt of shopping for your mom a little easier this holiday season!

The selection is pretty good. Usually the staff is very nice, but on a trip on the 06-13, there…read morewere multiple staff members going around to multiple people saying "just so you know, we close in 20 minutes" really rude. It was two different young girls. I had over $400 worth of stuff that I put back because of how rude they were. They were in such a rush to leave, yet when I was walking out the door I noticed only one person checking people out. Wow.

Terrible service customer service. Sent out wrong order. Sent out INFANT shoes instead of Size 11…read moreADULT shoes then said that was because they were out of size 11 ???????????

This is the epitome of awful service. I'm not sure if it is the standard ageism we get everywhere,…read morebut it is sooo hard to find anyone to help us. We came in this morning at about 11:00, spotted these Timberland City Blazers my husband fell for. Waited 10-15 minutes for someone to help, and every time we flagged either of the 2 employees, mostly playing on their phones, they'd duck and hide or go into the back. We walked around to look for the boots at other stores for about an hour, and after we couldn't find them, we came back to see if we could get some help a second time. Stood around for another 10 minutes this time, before leaving again to find them at Jordan Creek. To no avail, we came back to the store a third time. We stood around for 5 minutes and we were *finally* able to grab someone. When we waved him over, there was no greeting, just "what?". Absolutely ridiculous. We bought the boots because we couldn't even find the same color online, and we'd done our fair share trying to find a similar style/brand elsewhere today. After this, we'll never be back.

Wow, talk about lack of customer service. I spotted some sweet Adidas shoes on sale through the…read morewindow and since my shoes are working on a pretty good hole on top, I thought this might be it! They were on sale and they had multiple options.. So I asked the 2 guys standing around if they had these particular shoes in my size. They both kinda looked at each other like "you want help him?" Nobody was jumping to the opportunity to help me. Finally after pulling teeth one of them went to the back, I asked the other one how his day was going, and he kinda was staring into space and didn't even realize I was talking to him! HELLO am I invisible in here or what! Finally the other guy came out, and naturally the largest options they had were 11 1/2! I have wore adidas shoes in a size 12 since I was a freshman in high school I knew that is what I needed and these were not going to work. The guy kinda scoffed off when I said it was a no go. Bummed they didn't have my size, as the shoes were cool and at a great price, but man that service was not nice!

Super freaky fast and FREE shipping. We were in there on Sunday and ordered a sale shoe in a size…read morethey didn't have on hand... arrived Tuesday. Also the sales girl is my current hero for convincing him to actually make a purchase :)

Every time I have shopped at Grey Lotus, Jodey has always gone above and beyond to help me find a…read morenew outfit. She is great at selecting the perfect item that compliments my shape and is honest and personable. I needed something in a hurry for a wedding last weekend and I loved what Jodey recommended for me and got many compliments. It was comfortable and stylish. Great quality, great location and great customer service! Highly recommend!!