I was a major fan of this location for over a decade. I recommended this shop to family and friends countless times and even wrote a 5-star review more than 10 years ago (I attached the screenshot just to show how long I've supported this business). Unfortunately, over the past year, ever since new management took over, this location has gone completely downhill. I recently came in for two new tires. Due to my work schedule, everything was handled over the phone with the manager, who recommended what turned out to be the worst tires I've ever had. Just five days later, one of them had an issue. Of course, I was immediately told it was a "nail in the sidewall" and because I supposedly declined the protection coverage, I would have to buy another tire. The problem is that the coverage was NEVER offered to me in the first place. The same manager I originally dealt with then accused me of lying about not being offered the warranty and only offered me a replacement tire "at cost." While waiting in the lobby, employees were loudly having personal conversations, including crying, hugging someone in the waiting area, and using profanity while talking about being "pissed the fuck off" at a utility company call. Completely unprofessional atmosphere. I eventually contacted corporate directly. To their credit, they apologized, allowed me to purchase the warranty afterward, and helped partially resolve the issue. But honestly, after being a loyal customer for over 10 years, this entire experience was incredibly disappointing. This used to be a place that genuinely cared about customers. Sadly, I can no longer recommend it, and I will not be returning. read more

Mavis Discount Tire - My review from "over 10 years ago" on this same app. - Auto Repair Near Me - Deer Park, New York

Never work for Mavis tire they will slave the shit outta you they over charge for tires oil and breaks u could them shits cheaper at Walmart managers will bang you over the head as an employee and not pay you correctly but claim your 50 cents on you tire so 4 tires is a dollar they will make u run around like a headless chicken and yell at you when your working fast enough they will tell you too to go on a lunch break but would let u take one one because another car just rolled in and if u say ok im gonna order my lunch and eat as I work they then yell am say u have too keep working u can take your break after this car that just came in in ohhh wait another car just rolled also fyi most of the ppl there will scam u with scare tactics and sell u stuff u don't actually need and try to dig there hands in your pockets and if u go too this location you will here and cat and a goat inside the shop and if u come in with a brand new vehicle they will pop your hood take tires off your car and have u sitting there way longer then u have too read more

I've been coming to this establishment for years, but today's visit was disappointing. The gentleman behind the counter had an unnecessary attitude over a situation that stemmed from a simple miscommunication, one that actually came from another employee. Instead of acknowledging his behavior, he sat quietly as if he wasn't the person being addressed, which only made the interaction feel more dismissive and unprofessional. As someone who values good customer service, it's frustrating to see such energy coming from the front desk, the first point of contact for customers. People in this role should be trained to handle questions with patience, clarity, and respect. The female manager has always been pleasant and professional, which is appreciated, but consistency in service is just as important. I hope this feedback helps improve customer interaction in the future, because long-standing customers deserve better. read more

I took my 2021 Range Rover in for an oil change on a Wed. I did not have an appt and was a little skeptical about taking my car to someplace other than the dealership. Chris greeted me immediately and asked me what I needed, I shared my concerns and he gave me the most honest reply. He explained to me the process and mentioned since I was uncomfortable he would personally work on my vehicle along side his co-worker. 45-60 mins later I was all set... he mentioned my wiper fluid which he filled and a few other minor details. He made sure to tell me to let him know if there are an issues and come back to him in a few weeks which I will!!! Thanks Again Chris for great customer service and taking care of my vehicle. I've been hitting the gas ever since! read more

Mavis Discount Tire - Car - Auto Repair Near Me - Deer Park, New York

Stay away from this place. They will rob you blind. They wanted to charge me almost $400 to replace a battery in my son's 2016 Honda Accord. That's insane! I went to Jiffy Lube and they changed the battery for a total of $230. The salesperson at Mavis, name Dillon, thinks all customers are dumb. Please, never use this place. They're disrespectful and shady. read more

After dealing with a scamming Mavis on Commack Rd came here to this location for the same promo of online offer where the manager Krystal took care of the situation had my promos handled wheel alignment done at a correct price even gave a discount on her own part. Will definitely be coming back here and recommend how they actually handle customer service. Thank you read more

Went in for an inspection and tire rotation. They said I'd need wipers or it won't pass, I told them I have new wiper blades which were in the back of my car. They said they'll install them for me. They never did. I even asked the service girl at the desk before I left if they put them on and she said yes. I actually had to put them on myself when I got home. 4 months later I noticed my front tire lug nut was missing. It was a locking lug nut. At first I thought it may have come loose but all the other lug nuts were tight. When I went back I asked the same female service girl at the desk my lug nut was missing. She said I t was probably thrown out cause they don't keep anything from customers. Never again with this place very unprofessional all around. Will bring my business els read more

Mavis Discount Tire - Missing locking lug nuts - Auto Repair Near Me - Deer Park, New York

Most unprofessional Beyond help Each time I come in I see One repeated victim after another coming in Waiting and often times disappointed read more

The receptionist is incredibly rude and obnoxious. Very unprofessional from the beginning of requesting a simple oil change. I wasn't in there for more than a minute before I asked for my keys back. If you are that much of a miserable person, please seek a different profession read more

Krystal to the rescue again! She is a great manager and always tries to make sure that the customer is well informed and given a choice. I always feel better after leaving Mavis Discount Tire on Deer Park Ave, mainly because of Krystal's knowledge and helpfulness. read more

Krystal at Mavis in Deer Park was very helpful and patient with my situation. I had a flat tire 3 times all different tires within two months! I drive a lot for work and must of been driving near construction areas too much. I was covered under the warranty so they plugged the tire no fee and got me in right away after each occurrence. read more

This place is amazing and a lifesaver. Krystal is a great employee. She has great customer service. And great intuition.

I came here for my car annual inspection. Mr. Yamal was very polite and able to squeeze me in very fast. Great service! Thank you

1 Star because 0 is not an option. I called Mavis and the call center answered so i requested to speak with this location directly, I was transferred and spoke to Scott. he gave me a total of $1043 for the 4 tires with tax included and we made the deal. Today i went to get the job done and was offered alignment for additional $89 and i accepted it and my total bill was almost $1200 so I ask why, and it was an additional charge for some valves that we never requested, discussed or agreed with Scott. He asked me not to worry and handed me a business card with $30 OFF of an oil change on his handwriting in the back of it and no refund given, i was with my 8yo daughter so i did not get into an argument at the store with him. Lastly, i dropped off the vehicle at 10:30am and i was told the job was going to be done in 2 hours because they were going to start it right away and they called at 3ish pm to let me know the vehicle was done. Definitely not a good experience here, very disappointed of this location. read more

Mavis Discount Tire - Auto Repair Near Me - Deer Park, New York

Been bringing my car here, since I moved to Long Island from queens and never again. 2 weeks after receiving an oil change from Mavis my car has been going down the drain. Took my car here on april 15 I believe and ever since I came here for an oil change my truck has been over heating. Starting with the oil light going off. I brand my truck in to get looked at and the main technician was great. He took a look at my jeep and said his co worker put an diffective filter in and it caused oil to splatter all over car engine. He put my truck on a lift and clean it up for me. The next day light came on again and I called to come in which I did. He cleaned it out again and the same thing kept happening with my oil light coming on. He advised to take it to the dealer which I did today, but now I need a pay for a rental due to the dealer having no loaners. I would bring my bicycle here to put in air in tire, this place is very convenient for me and is the only reason why I always came. I love the fact that I could drop my truck off and go home and they would call me to pick my jeep up when it was ready. I will never come here again and don't advise any one too. They have to many inexperience mechanics working here and this is not the first problem I had. I came to get a tire plugged one day as well and deflated a week later. Stay away, you'll regret coming here and never again. Strictly the dealer for now on smh. I was being Jewish and didn't want a pay the extra for an oil change but in the long run it a save me the headaches. read more

Krystal was amazing ! Knowledgeable , friendly, and very professional. Not only did she help in the necessary tire repair I had done today quickly and at a great price, she expertly showed me the need for a future brake job and gave me an honest and fair recommendation. This has now allowed me to plan and budget accordingly vs. be surprised w/a $$ expenditure. Krystal is an asset to Mavis and brings back the meaning of customer service and know how. Krystal should be promoted by King Midas himself !!! Bravo ! read more

Great service. The staff was very friendly and professional. Chris is the best. Thanks guys.

Service was phenomenal, able to help me right before closing. Recommend this location.

I brought my car in for repair on the brakes. They told me I needed new calipers and it would cost over 800 dollars. I called my friend and had his buddy do it for 200 bucks and it took him 2 hours. So basically they are crooks. The job only takes 2 hours tops. And the parts costed me $139 dollars. Total of $339 dollars. If you are into dishonesty I highly recommend them. read more

Terrible experience. Worst part , manager didn't even care. Came in a 7:30 am and waited outside till 8 am so they open. This is what was suggested the prior day, even though I made an appointment a week before. I get there and the tire was not available. No big deal, I was willing to pay more just cause I was going on a long distance trip the next day. Before anything I made sure they can finish by 2pm because I had to pick up my child from school. They said that will be no problem. It was 1:40 and I called to check on status. They didn't even start yet, I ask will it be ready by 2.. he says how can i get a tire done in 20 min... ... and just hangs up the phone.. read more

The only location I've used for years. Staff is friendly helpful , fast and professional Carlos is the best !!!!

Want to thank Barry and O'Neal(shop mechanics) for their great work and customer service. They are the only guys I feel comfortable working on my vehicles each time I come to this Mavis. Thank you fellas read more

I came here for my car inspection and they were able to get me in and out within half an hour. Great customer service too!

From my experience, I wouldn't recommend anyone getting their oil changed here. If you need tires or an inspection, you should be fine, but avoid the oil change. Your sanity, wallet and car will thank you. read more

these people were so nice I came in with low tire pressure they took a long time looking at my truck. they didn't charge me. I will be a customer for life now! read more

I came in after hours I had a flat, Mike make sure I was well taken care of he was God sent and I have lots of respect for him. Mavis is a great spot and nun like no other. I really appreciate you Mike read more

I called and asked if I could make an appt. and I was told "yes". So I made an appt. & arrived 10 min. early. I questioned the line and a customer informed me that it was first come first serve. I was perplexed. I asked two staff mmbrs that I made an appt and how long for an inspection... "one hour" was the response. I waited the hour and 15min. Ppl came after me and were finished before me! Well, I decided to leave. Customers service is key and communication is important too. They lack both and I will take my business elsewhere. I would not recommend this facility. I am not sure if I would go to any other mavis due to the lack of respect of other ppl's time and schedule. read more

1965 DEER PARK AVENUE DEER PARK, NY 11729 On April 17 I walked into the show room and the manager behind the counter grumbled something at me about taking longer time and costing more to complete. I did not answer him so he said it louder! I looked at him and said I don't know what you are trying to tell me as I just entered the store. He said "oh, your not the guy with the Mountaineer" and I said no. He then ran out to the parking lot to look for the other costomer but he had already driven away. When he came back in he said to me "what do you need" and I told him that I wanted to make an appointment to purchase 4 new tires and get an alignment for Saturday April 22. He then grumbled again saying "oh, everyone wants a Saturday". He then asked me what size tires I have and I told him I wasn't sure but I wanted the exact same tires that were presently on the car. He then grumbled at me saying "you don't know what tires you have!!" and handed me a piece of paper and pen to go outside and write it down. At this point I decided not to do business with him and told him to forget it. As I got into my car and started driving away he came running out with his piece of paper and pen. His big loss was almost $2,000.00 dollars as I wanted to purchase 4 very expensive run flat tires for a luxury vehicle. I don't recommend visiting this location because I can only imagine what poor service you will receive. read more

Came here for an oil change past Sunday at 10AM after making an appointment online. Unfortunately even with an appointment the wait was quite long. Took about 2 hours total for the process. I'd say about an hour waiting in line for the lift to be available and another hour or so for the oil change. It's great that they have more flexible hours than your typical auto mechanics but I guess the location is quite busy there were already quite a number of cars waiting already on a Sunday morning. They have a coupon online for about $20 for oil change with tax and while its a good deal the wait was a bit excessive. However they did a good job on the oil change and took care of all my concerns. Definitely better to come on weekdays if you can or arrange for a drop off. Waiting room is decent enough but I would be bored here if waiting more than an hour or so. read more

Mavis Discount Tire - 4 lifts at the location - Auto Repair Near Me - Deer Park, New York

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Upon entering and parking my vehicle, I barely made it to front entrance when I was greeted by what do you need Chief ?? What kind of greeting is that? Instead of hello sir, may I help you ? Before I even tried to share my issue with the service advisor, I was basically told not even going to try and help me but I should go to another place down the road maybe they will look at my issue. So a tire place with personal there but willing to help a customer that would take 20-30 minutes and make a new customer to keep coming back.Now I am just disappointed and annoyed.I highly recommend staying FAR away from this particular address. read more

So, back in December I had my brakes changed by these guys, and I was super super happy with the results. HOWEVER, upon further investigation of my vehicle, I'm PISSED...and here's why: Like many others on the island, I drive on the beach and have to air down my tires prior to doing so. First day I go to drive on, I'm airing down and noticed that it's taking longer than normal to get down to 15psi. So for s and g's I checked the pressure on one of them, and realized that this particular Mavis aired my tires up to 50psi..50!!! The tires are supposed to be at 32! Secondly, I was due for an oil change so I went to the Mavis on 110 in farmingdale where I was told that they could rotate my tires at no cost. Obviously I said go for it. The technician came out 10 mins later asking me who touched my tires last. I replied, "Mavis on deer park avenue." He said, "well they over tightened the lug nuts and we can't get the tires off." Awesome. So not only did they over-inflate my tires by 18psi, but the lug nuts were so tight that an impact gun couldn't even take them off! If I blew a tire due to the overinflation, I wouldn't have been able to get the tire off! Called my bff Justin today to tell him what the deal is, he gave me a free oil change. He then told me that I would have to come in to his location in order to honor it. I told him that I wasn't ever stepping foot in his location ever again. Be warned. While everything looks good on the surface, it really isn't. read more

i've been here many times because i think they're honest. no one here actually owns the business (i think), so they have nothing to gain by ripping you off. they don't try to oversell, and if you don't need something, they tell you. if they can't fix it, they'll send you to someone who can. if they mess up the car , they'll take care of it, meaning you can go back and tell them what the hey, and they do make good. they're just like you and me, going through the day at work, not trying to make money off people when there's nothing wrong with the car. that's why they're crowded. I'm bringing my car here for warranty service from out east. that says something. read more

Had two tires replaced late June, overall a pleasant experience. Dropped my car off in the morning, the reception worker was so friendly. He called me in the afternoon when my car was done. No complaints, excellent service. Thank you! Definitely would come back. read more

Great service! This was the first time I came here, had my 4 new tires were installed in under 40 minutes. I would highly recommend them, they took care of my interior and didn't scuff my aluminum wheels either. Top notch! read more

Pros...one word. Yelp will urge me to write more. They are great. If I had a daughter I would let her marry Ozzie because he's just that nice. Good people, busy but good. read more

this place is amazing carlos and the crew will get anything done that's needs to be done. come here with confidence knowing it will be done right !!!!!! all the mechanics are top notch !!!!! read more

After being ripped off for years by another mechanic with a location on Deer Park avenue, we started going here, and could not be happier!!! No BS, no gimmicks, no up-sale on items you really don't need! They even pointed out all the things our old mechanic cheesed out on (and charged us for of course) and FIXED and REPLACED all of that for minimal cost! Can not stress enough how wonderful this location is... read more

Came hear after work for oil change tire rotation and balance. Fast and quick. Manager Gino very helpful and patient. read more

Mavis Discount Tire - Auto Repair Near Me - Deer Park, New York

I went to Mavis on April 17, 2020 at approximately 7:50 AM, I was told they open up at 8 o'clock by the manager, I told him I would wait in my car until they open and was told he would get me. I needed to get a tire plugged. I sat there in my car waiting for them to open up, the most It can take to plug a tire would be 10 to 15 minutes, I waited and waited and they would open the garage door and pull tires out to stack out front ,close the door and open it back up and bring more tires out and close the door, meanwhile there were four other workers in there standing around doing nothing, so I pulled out of there at 8:32 and went somewhere else. There was no need to make someone wait that long and not even come out and say anything, I will never go back there again. read more

The service here was amazing. As a reputable business the staff was very helpful and friendly. They also had the lowest price around with all the discounts applied. Worked on my car very fast even though I arrived later in the day. I would definitely recommend this deer Park Ave Mavis. read more