They took our car straight back and had fixed our tire in minutes. Then they didn't charge us!…read more Super polite gentleman. Totally recommend.

My pickup needed some attention, so I took it to the folks at Carthage Service Center and Tires…read more They fixed the problem and showed me another situation that needed addressing. Fortunately, they were willing to tell me and show me what was wrong and how it could be repaired, and I am very glad they took the time and effort to explain the problem. Jeff, their service advisor, is very knowledgeable and will walk you through what needs to be done. Clyde Chamness, the owner, has hired some excellent mechanics who know how to address potential problems. I highly recommend them for your car repair and tire needs.

I contacted the company for a service appointment. I was told that they would call me back within…read morethe hour. That was 24 hours ago. I have yet to hear from them. Also had my husbands work buddy take his truck up there the day before for an oil change. They said it would be done within a couple hours.. about 4 hours. There is no one up there most the day. We are at the hotel across the street and I can see they are dead all day long. Then when he finally got his truck back they had grease all over his car and mud all over the floor, mats were moved too. It looks like someone really hates their job up there.

Excel Ford of Carthage has officially stolen my vehicle and sold it to a customer without my…read moreconsent. After dropping off my 2004 Ford Focus when my transmission failed back in February, I expected to get my car fixed and returned to me. I was on my way to Shreveport for work when this happened. The service department informed me that it would be $5000.00 for a new transmission. I was transferred to the sales department to see what my options were after telling them that I was not going to pay $5000.00 for a new transmission, because it is clearly overpriced. One of the sales representatives, Mike Emanis, told me to send in the title of my car to Ford in the mail. He said the best they could do was have "the crusher yard next door buy my car" and that there was not a better deal than that. He later called back and told me I was only able to make $141.16 off of the vehicle and that they would send me the money for the car after they received the title. After almost two months of waiting and several phone calls to the manager of the dealership, I finally received a personal money order from Mr. Emanis, so, I called the dealership to inquire about why I would receive a personal money order instead of a check from Ford and no one would take my calls. The manager of the sales department eventually answered and told me that this was a "personal problem" and that I needed to take it up with his employee on my own volition. I eventually accepted that no one would help me find out the information I needed and let it go. I have since received a letter in the mail from the Texas Department of Motor Vehicles saying that my 2004 Ford Focus and matching VIN number has been driving around in San Marcos, Texas without insurance and that it could affect my financial situation if I do not take care of it. I have never lived in San Marcos and I am clearly not driving a supposedly crushed car. I had to buy a new car because I was told it was $5000.00 to fix the Focus. I have called the dealership several times to ask why and how my car would be possibly driving around since the transmission had failed and the car was allegedly crushed a couple of weeks prior. The manager then informed me that Mr. Emanis has quit the dealership and that this is not their problem. I have attempted to contact the owner and the receptionist informed me that "he doesn't really come in much" and when I asked the next time he would be in, she giggled and said "I don't know, he just comes in when he wants." She then transferred me back to the same manager who told me he would call me back. To my surprise, no call back. I have not been able to get through to anyone at the dealership since that day. I have informed Ford Headquarters and they said they would look into it for me, but I am still out money that Mr. Emanis sold my car for. The dealership is clearly covering up a scheme and I am so disappointed in the customer service, lies and theft that has occurred.

My second appointment did not go so well. Needs better communication between front desk and the…read moretechnicians. I missed a very important meeting because of the delay. Also was not satisfied with the work plus cost compare to other shops. Sadly, I will no longer come back here.

From the owner: Front End Alignments, Brakes, Tires, Oil Changes, Engine /Transmission Swap, Suspension, etc.read more

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

I have used Jerry since I moved to Longview for all my vehicles service needs. He runs a great shop…read moreand is always super friendly and honest. Would recommend to anyone.

They got me in and gave me great care. I received a report on my air conditioner and then they…read moreserviced it and returned it soon thereafter. It was really affordable and I would definitely give them my business if I need help in the future. They were very professional as well.

Took the wife's Mini Cooper clubman for some break work. Not the easiest vehicle to work on, BMW…read moreengineered. She was leaving on a trip the next morning, Caitlyn, Danny and the team got the job done on time and done right. This is the second vehicle I've brought them and couldn't be happier.

Lube Master deserves a 5-star rating for its A+++ quality, affordable service and friendly staff…read more Come to Lube Master for a Texas vehicle inspection or routine oil change if you're in Marshall, TX. When you pull up to the shop, you are greeted by an employee and let them know what services you need done on your car. Then, just sit back and relax on the bench outside or the interior seating area. From beginning to end, service was friendly and courteous. The staff thoroughly explained the services to be performed, keep you updated on the job progress, expected time of completion, and gave recommendations on repairs to be done. They get your approval before proceeding with any repairs. With many competitors in the area, they are the most honest, reliable, and reasonably priced. The prices for their services were very fair and they don't force you to overspend on unnecessary repairs like other places. Service was good, efficient, and timely. Because my experience was such a positive one, I will be sure to return whenever I'm in the area and needing an oil change or Texas vehicle inspection. Thank you Lube Master for doing a great job!

Fast, friendly, and services that are reasonably priced. Went by for a state inspection, and was…read morein and out quickly.

My husband were traveling when noticed horrible noise coming from under car. We're able to pull…read morein to Big 5 on Pinecrest. They got us right in, and took care of our issue immediately!! We are so appreciative of their prompt, courteous service. We were back on the road in no time at all!! A++ review!

Called ahead because I was in a rush they lied about having tires in stock. When I got to store…read morethey said it would be an hour before they got there after I made a ten minute detour to get tires.

Don't take your vehicle here. These people feed you a story and don't do what they say they will do…read moreto your vehicle. When I picked up my vehicle the tire was 6psi and they drove on my rim to pull it out front. Ignorant mechanics who don't know anything and don't care to learn or try to service your vehicle and will still charge you 75% of quote for fixing nothing.

Had a problem with the a/c on my truck. They diagnosed the part that was bad and repaired it fast…read more Couldn't be happier with the job they did and the price. Go check them out if you need tires or repair work.