I would give negative stars if I could. This is a review of their online video service…read more Beware that there are no psychiatrists on staff - they are all NPs (nurse practitioners). For therapy, watch out since many of them are trainees training on your dime, but charging full price. Check their credentials: AMFT (Associate Marriage and Family Therapist), ASW (Associate Clinical Social Worker), APCC (Associate Professional Clinical Counselor). I needed a leave of absence (LOA) form to be provided to my work. They wanted to charge me $75 for each paperwork filled, more $ if it is "complicated." I ended up requesting my medical notes (which they are obligated to give you for free), and then forwarding to my primary care physician to have them fill out my forms for state disability (EDD) and LOA that my employer requires. The first time, even though they didn't provide me with a note, they charged me for it. I called 3 times and finally after a month, got it removed from my account billing. I am seeing their care givers for a mental health problem - I can't be expected to micromanage these things. They usually take about a week to send my medical notes. It's either the NP who doesn't have time to write down their notes until a few days later or the office staff who bumbles uploading the paperwork onto your documents folder (you have to login each time to get this - they will not email to you). I was charged $150 for being late to an appointment. I was 20 minutes late and didn't get to see anyone. They said it was policy that if I'm more than 15 min late, they leave the session and you get charged. If I'm paying for the full session, shouldn't I get whatever time is left? Beware that you can only communicate with your therapist/nurse practitioner through their online messaging system. You have to log into the system EACH TIME you want to check if they responded to your message. My disability is such that doing this is very hard. Stay away from this place if you can! If you don't have a mental health issue, then maybe you have the head space to manage your account, keep track of paperwork, and followup for prescriptions they said they sent to the pharmacy.

Love my psychiatrist Linette. She's been working with me to figure out the right meds for my PPD…read more Very kind and helpful.

Dr. Rubenstein is the worst psychiatrist that I've seen in about 20 years. Not only does he…read morecompletely disregard the patient and their needs, he does not listen to symptoms or medication change requests. I left his office today feeling more suicidal than ever and when I told him how I was feeling at the end of the appointment he simply looked at me. I am writing this review on every site that I can find so that nobody else has the dissmisive and devastating experience that I did today. Please beware!!!

Dr. Rubenstein have had an incredible patient therapist relationship for over 10 years. He is…read moreextremely invested in my well being and has even advocated for me with problems outside of the clinic. He is an amazing listener and provides the right amount of feedback with crossing the line of telling you what is best. Even with prescriptions he is always on top of it and super concerned about side effect or long term effects. Connections with therapists are highly individualistic and mine is perfect. He is a kind and amazing man.

We had one appointment with him for our kid. He prescribed a medication with 0 refills that should…read morebe taken on regular basis. We have been waiting for 4 weeks for him to refill the medication for our kid with no luck. Left him number of voice mails since he never picks up his phone. Still no luck. Extremely disrespectful. Stay away at all costs

Dr Levinson was my inpatient psychiatrist (well, one of them) at Mills. Unlike most other…read moreinvoluntary patients, I very much wanted to be in a hospital because I desperately needed the help - help that I unfortunately didn't get until another hospitalization elsewhere. Dr Levinson made such reckless decisions in my care that he almost got me killed. Dr Levinson had decided on a diagnosis for me before he ever met me. Our first conversation was brief and just him collecting information on my treatment history. He insisted I that I *needed* specific meds that I had tried and done poorly on in the past. Then he didn't see me for a week, came back and told me I'd be discharged the next day - a decision he had reached, again, without speaking to me. Me as well as three consecutive shifts of nurses voiced concerns over the discharge order. (While I was packing to leave, my nurse was literally pleading with his supervisor to not let me walk out the door.) I was sent home without a discharge plan. Right before a long holiday weekend. While acutely suicidal. I credit interventions by my nurses and two other patients on my last night there with keeping me alive that day. I eventually got the help I needed at another hospital, where the treatment team arrived at a different diagnosis and spent a month helping me stabilize before discharging me to a lower level of care.

Dr. Amin is a true professional. She genuinely cares about her patient's overall well-being. She…read moreis compassionate and listens before making lifestyle recommendations and medications. She is always available by confidential voicemail and returns calls promptly. I would not hesitate to recommend Dr. Amin to any of my friends - both with short-term issues and long-term mental health diagnoses.

Dr. Amin is a very kind, empathetic, and genuinely caring doctor. She takes the time to listen and…read moreseeks to understand her patient in order to give them the best treatment for their needs. Unlike some other doctors, Dr. Amin doesn't ever make you feel like you have to hurry when discussing things with her and she expresses a lot of support & encouragement. We're so happy to have found Dr. Amin! We highly recommend her! We are also very thankful for Marisa - who takes care of the front office. She is very quick to respond to my emails and is also very kind and helpful. Keep up the great work!

I think this office is great. It's clean and there is peaceful white noise. I think the staff is…read morewonderful, along with Michael Nguyen, PMHNP. Maybe there are some issues with the patient portal, but those are being worked out. There is a parking lot in the back of the office building if there is no parking in front. I had 2 treatments of TMS done, on 2 different types of machines. Overall it took about 4 months in total. And honestly- I needed it!! I came to TMS after a disastrous year and had to stop everything and do self care. I'm so glad I did! I am walking away having had downtime to work out various issues and plan and organize for my future. Feels good! Here is some information that might be helpful for others: 1. At first I thought it made sense to get the TMS treatment over with, early in the morning. But I became sleepy after treatment and ended up needing to nap in the middle of the day, which threw off my circadian rhythm. So, eventually I started having treatments later in the day and that meant I slept better at night. 2. Treatment consists of sitting in a comfy chair and putting on a cap. Then the TMS machine is lowered onto the head and the magnetic pulses start. The pulses are like having a wood pecker beating against one's skull in a specific area. Depending on what TMS machine is being used, I had either earplugs or a mouth guard, or both. The treatment rooms are set up so patients watch TV during their session. My sessions (protocol) were all under 20 minutes. I could almost always watch 2 Shaun the Sheep (Mossy Bottom) episodes each time. yay! 3. Check with the office for the various types of treatments/length/time to see what best fits your need. I understand in the future there may be a chance that patients can receive multiple treatments in one day, instead of coming back daily for a single treatment. 4. I brought some unsalted peanuts to feed the crows that live in the trees in front of the office building. Because the appts can be set up around a regular time, the crows knew to expect my car and were happy to see me. 5.There is a taco truck a block away. Grab a taco! 6. Across the street is the Burlingame Plaza Shopping Center- Starbucks, grocery store, etc. 7. And last but not least, if I was not comfortable telling people the truth I just said I had to go to "physical therapy" for a medical issue. Worked fine, no one ever asked what I was up to after that.

ICK I called to make an appointment with Kimberly Dow. After…read morebeing grilled for my personal medical details by the stranger who answered the phone, I was then told that Kimberly is only accepting patients for ketamine treatment. Not a great experience. Don't waste my time.

I found Dr. Cohen on Yelp in December when I was battling a particularly nasty bout of depression…read more My usual refuges of eating healthier, exercising, or diving into hobbies weren't improving my mood. I lacked motivation, excitement for activities I once loved, and felt incapable of working, so after months of suffering I called Dr. Cohen. I've seen therapists off and on at various stages of my life, typically to talk about how I was currently feeling or my childhood. Though it was nice to talk to someone, I never felt like I made progress, developed coping tools or learned why *like clockwork* I'd spend 1/2 the year in a depressed state. In just a few months since seeing Dr. Cohen, I've had several breakthroughs which have helped me to understand the source of my depression. I'm also learning to be mindful of my triggers, so that I don't feel completely consumed by my emotions. I've been able to return to work and I've gone from being a withdrawn, shell of myself to feeling the full variety of my emotions. I'm still in recovery, but I'm learning to be patient with myself, to be kinder to myself, and to be more flexible. I wish I'd had Dr. Cohen earlier in my life, but I'm thankful to be in her care now and have her support. If you're ready to earnestly put in the work to get better, do yourself a favor and give her a call today.

For the plus side, I think she's a decent listener and she would be a good therapist for people…read morethat mostly have their lives together and have a lot of money to spend on therapy. I think for any struggling individual, I would strongly recommend avoiding her as a doctor/therapist. Dr. Cohen saw my mother 1-4 times a month over the course of a year. To list out all of the unprofessional, uncaring, ways Dr. Cohen has treated my mother and me as clients would take too long to write and too long to read, so I'll try to stick with the bigger issues. 1. Dr. Cohen discharged my mother from her care due to her and me being "too difficult of clients" before going on a month-long vacation. I believe Dr. Cohen's health isn't what it once was, and I believe at this point in her career she is only looking for "easy" cases. 2. After discharging my mother from her care, Dr. Cohen kindly gave us a few months of prescription refills. After I was unable to get them extended by a few urgent care doctors and came to Dr. Cohen for help, she refused to extend any refills. I offered to pay for another session in exchange for one last extension. She reluctantly agreed, called the pharmacy to extend the prescription by one final month, and then charged me $900 for 3 sessions. This is months after discharging us from her care and she has never seen us since, the only care she has given us was a phone call to the pharmacy. *EDIT* Dr. Cohen has since refunded us $900 after seeing this yelp review and receiving calls from my credit card company. 3. Dr. Cohen prides herself on therapy over drugs. Her website and my first meetings with her convinced me that she was someone I could trust to really attempt to fix problems rather than increasing drug dosages. I was wrong. For every new issue that came up, Dr. Cohen's first response was to recommend increasing medication dosages. For my mother's drowsiness during the day, the first thing she recommended was to increase her sleeping medication rather than focusing on behaviors that could have impacted her sleep (caffeine intake, lack of exercise, etc.) Aside from those big 3 issues, there were a handful of minor issues that I've seen in some other yelp reviews. 4. She often, and unnecessarily, takes client time to fumble with technology. She is very clearly not technically proficient, yet she insists on using client time to attempt to set up apps / open google spreadsheets, etc. She doesn't come prepared to sessions and doesn't want to do any of this outside of client time. 5. Despite my mother's native tongue clearly not being English, Dr. Cohen speaks overly academically and focuses more on expressing herself vs. being understood. Her language was often either pretentious or condescending, with little in-between. 6. After almost every session, she encouraged me to write a Yelp review. Maybe just a pet peeve but I don't think you should give subpar service and then ask your customer to write a review. Overall, I think there are people out there that Dr. Cohen is capable of helping. However, I genuinely do not believe that Dr. Cohen is capable of helping people that are actually in need of help. For that reason I believe her to be the most disappointing medical professional I have ever come across.

I have never published/written a negative review in my life. I really should have read the Yelp…read morereviews before making an appointment. I reached out over a month ago and agreed to a mid-January appointment, which was then rescheduled (first red flag). I received an incredibly curt and condescending response when I asked to confirm the new appointment time (I had missed something in the previous email, which she pointed out in a way that was clearly intended to make me feel stupid). I spent my most recent session with my usual therapist preparing for this session with Dr. Griffiths, writing down and preparing myself to talk about extremely traumatic events. For those who have had to deal with PTSD/ depression, this is an incredibly difficult task to do. And with my depression, I tend to sleep a lot - I fell asleep and was 15 minutes late to my SIXTY minute session. I was refused my appointment, despite the fact that there was 45 minutes left. The next appointment out wasn't for weeks. It's very hard for me to believe that this practice takes mental health seriously. I do not understand how it operates as a psychiatry practice, where empathy and validation should be the top priorities. They are dealing with people who have severe illnesses (I'm not just a little sad) and doing so with very little mercy. Refusing to meet a severely ill patient because she was 15 minutes late and offering an appointment that is a month out.... how is this your profession?

I've known Dr. Griffiths for 3 years and I'm convinced she is one of the best psychiatrist in the…read morebay area. For me, that comes down to effectiveness, empathy, and environment. 1) Effectiveness: Overall she is a great doctor that helped diagnose and treat my disorder. She informs me about side effects so I know what to look out for and makes adjustments as issues arise - all the while considering my overall wellbeing by, for example, finding alternatives to a medicine that may have addictive properties. She's professional, knowledgeable, and answers my questions thoroughly. These days I'm getting back on my feet in a way that I thought I never would 3 years ago. 2) Empathy: I've had many insurance changes so I've seen a lot of different psychiatrists; I was struck by how cold and apathetic other doctors were. In complete contrast, Dr. G is incredibly warm, listens exceptionally well, remembers things about you, and makes you feel like she cares about your health and happiness (e.g. through her affect, affirmation, advice). 3) Environment: Dr. G opened a new practice (Mensana SF) and it's a really awesome office. Most importantly, the office staff, like Brandie and Monica, are fantastic. They're the best office staff I've encountered. They are very nice and hilarious, which makes the visit great from start to finish. They're also precise, I haven't had any issues with them in terms of scheduling appointments or calling in prescriptions. They are truly an anomaly and refreshing from the other offices that I've dealt with that had irate receptionists that tended to mess up appointments (I really think for mental health offices, general niceness to suffering patients seems like it should be a given). Also the office itself is relaxing and looks like it's out of a magazine. The furnishing is modern and tastefully done - which makes the whole process feel much less clinical. As someone that felt the difficulty of finding a doctor in the bay area and read tons of reviews in search of a good one, stop your search and take my word for it that you won't regret coming into Mensana. I moved an hour away and I didn't even consider finding another doctor.

Dr. Lee is a fantastic physician. I have been seeing him regularly for nearly two years now for…read moreboth therapy and medication management. From a medication perspective, he is always very thoughtful and tries to tailor them to my overall health as best as possible, and always listens to any concerns or feedback I might have on my medication regimen. I have never felt pressured into taking any medications or felt that I didn't have a say in my treatment. From a therapy perspective, I have been seeing him weekly for the past year and a half, and I've really come to look forward to our weekly meetings - it is a safe and encouraging space and helps me refocus each week. I always feel comfortable to express what is on my mind, and I feel at ease even when discussing difficult or heavy topics. It actually feels like he truly cares, and that is so important in this type of care. He is also super helpful when having to coordinate aspects of my care with other providers and agencies, and is very responsive to any messages I might have during the week before our next meeting. He has become such a trusted aspect of my care that it is second nature to make a mental note like "oh I need to tell Dr. Lee that" when something comes up during the week. Having the integration of therapy and medication management, with a provider that is knowledgeable about other aspects of my health that are not strictly mental health -related, has really been a huge help, and I am very thankful to have found him!

I recently was referred to Dr. Lee for medication management. My PCP was adamant that I see him,…read morespecifically. Scheduling was seamless, appointment reminders were careful to be private about the nature of the appointment, which is always appreciated. I can say, hands down, that I was instantly at ease and comfortable with Dr. Lee. He was very professional, mindful, thorough, compassionate and I most appreciated his constant reminder that each decision about my care is my choice. I hope to continue and look forward to this avenue of my healthcare with him, as I feel very safe and comfortable in his more than capable care. Mental health should not have a stigma attached and managing mental health should feel like a good fit and agreeable when choosing a provider, and I felt exactly that with Dr. Lee.

I have only good things to say about my work with Dr. Parkison…read more She took time to do a very thorough intake, to both ask and listen to my questions. In a caring and professional manner she suggested a course of treatment. I am so happy to have found her, and know that my mental health is in good hands!

So nice, and very friendly, she is always on time and answers my questions no matter how weird lolread more