Customer service needs some work . I was here and asked a man if this store had a certain item, he could not even stop just said no! Once I was ready to check out , the same employee was raking another employee over the coals , in front of customers . Very unprofessional , will do my shopping at a friendlier environment . read more

Very unfriendly Price too high, when you point it out they will not even talk to you. Almost like I'm doing them a favor for coming in. That's not how a store should operate!! read more

Max Fine Wines & Spirits - rude employee - Beer, Wine & Spirits Near Me - Cumming, Georgia

Overwhelmingly large beer, wine and Scotch selections available. Craft beer is fresh and the beer department is always brining in new beers. If you are looking for a specific wine, liquor, cordial, or beer, I'm pretty sure Max has it. Lots of limited and special releases, hard-to-find beers, and a great selection of Scotch. Everything from Cognac to Sake is available here. This is one of the best, and has very good customer service as well. Their inventory serves all budgets. Definitely a go to place and priced reasonably. Parking is limited as the store is right off the road. But additional parking available around the area. Also, make sure you join the loyalty program that they have, great way to earn points and save more. I would highly recommend, if you are in and around the area. read more

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Excellent display of fine beer, wine and spirits. If you want it and they Donny have it the staff is very helpful to point you to the next closest thing or order for you depending on availability. The wine specialists have helped us find some excellent vintages. Shelves are well marked and stocked. read more

Max's have a great selection of drinks in their inventory. I went to four other places to find the whisky I wanted. No one else carried it. Max's did. read more

As you know, i am not a wine connoisseur! So, when I wanted to purchase my friend a bottle of wine (from his favorite area of California wine country) i went to three stores and were unsuccessful until I went to Max! I found an employee who was very helpful and together we went through their large selection and found the perfect wine for my friend. Oh and I asked if they sold gift bags for the bottle, and they did! One stop shopping. I will be back. :) read more

Max Fine Wines & Spirits - a variety of wines - Beer, Wine & Spirits Near Me - Cumming, Georgia

Ambiance: clean, bright, with a lot of signage. Service: excellent, not pushy but very helpful read more

AMAZING SERVICE! I came in on a Wednesday looking for a specific wine for a gift for my wedding and I couldn't find it anywhere. I asked the concierge desk and they said they don't sell it anymore but they called their local rep and got me a bottle ON FRIDAY! Just 2 days later. I'm so impressed with the level of customer service and I will be coming back! Thank you!! read more

I love this liquor store and it's my favorite. They have a fantastic selection of craft beers and significantly more than most package stores. They stock many different craft lagers, stouts, IPA's and ales. They also have a great variety of imported beers from Germany and Belgium. Their prices are the best I've seen. Their customer service is also extremely knowledgeable about their products. I highly recommend checking them out. read more

What a beautiful well organized store, very impressive and staff is very helpful and accommodating

They had what I needed, but no one offered any help. I prefer a simple "can we help you find anything?"

I've seen a lot of people complain about customer service on Yelp and score this place low. I absolutely disagree with the low score. The strengths of this store may not be smiling, glad-handing associates but they do include a decent selection for wine and strong for liquor and beer plus competitive pricing all around. Since I used to live closer to Jax than I do now I've found I miss having them nearer. There are far lesser stores out there (and not many better) and this place can shine in comparison. Over the last 5+ years as the tequila, bourbon, and IPA boom have been in full swing, Jax has been pretty on point. No, they don't have rare wines (which I used to appreciate more than I do now) but their selection is reasonably broad and the store overall has been very good. I've realized whenever I'm in the area I try to find time to pop in to the store and usually end up picking something up. Maybe it's true what they say, that distance makes the heart grow fonder, but I considered my 4-star rating at length and can say they truly deserve it. read more

Excellent Customer Service. Fair Prices, good selection. My "Go To" for keg beer and Whiskey selection.

The staff here is pretty unfriendly and unhelpful from my experiences. I've been in here a few times now and everyone I've encountered was pretty rude. The last time I was in this morning, I take my three bottles that I paid nearly $200 for to the register. No greeting from the cashier who's name on the receipt says "Muz." I ask him "how's it going?" He literally grunted at me. Didn't even utter a word. He asked for my rewards number, rang up my bottles and didn't say another word. No "thanks" or "thank you." There was nothing pleasant about this interaction or this visit to the store. In fact, I haven't had one single pleasant trip to this store. If anything, my visits here make me want to recoil from going to this store at all. Another example: Was in a few weeks ago, asked for help finding something, the guy who was doing absolutely nothing, points in a direction and says "yeah, over there." Again, this is not helpful. How about showing me where it is? Any moron can point and say "over there." And, it turns out it wasn't "over there." I ended up grabbing someone more competent to show me where it actually was. I've also called ahead a few times to see if they have what I've been looking for in stock. Both times a woman answered who was super short and rude. When I asked if they had something in stock she replied "we should." Then when I asked the price she said "Oh, I don't know I'd have to look. I think it's like $40-$50." Ummm, okay.. cool? How about checking while I'm in the phone with you? What's the point of even calling if you can't get someone to give you a straight answer? Again, this is NOT helpful. This place has a great selection but if you want to keep making money, starting acting like you like making it. read more

Went during the COVID-19 pandemic, and almost none of the employees were wearing masks or gloves. I asked an employee a question and he kept coming within 2 feet of me. I had to back track throughout the store to keep him within at least 3 feet away. This type of thing has happened to me twice here. If you want to feel safe during the pandemic do DOT go here! It's like they don't even know we are in a pandemic! read more

Jax customer service has really gone down hill. Their employees are not friendly and don't want to be bothered when you need help or have a question. Recently they posted on IG that they would have an allocated item on a certain date and when I showed up to grab one it was not in store and the employees were annoyed that I was asking for it. Not cool JAX. You've just lost a customer and as many more people I can tell not to shop there I will. read more

Average selection a little higher than normal retail on what I was looking for. Left empty handed. Or overly impressed.

Great selection, however Needs work on customer service. Rude and unfriendly staff. No greetings, no smiles, no eye contact...list goes on... read more

No military discount. No cash discount. They don't accept coupons either. Horrible to get in and out of their parking lot. Female staff and floor staff is kind and friendly. Male staff at the registers seem disgruntled every time I've been in the store. Four visits. Is there a reason to return to this store? read more

I used this store under JAX and highly recommended it. But Max is arrogant and just too full of themselves. I have always ordered and picked up since I didn't want to go inside (COVID19). I asked for the same courtesy but now they no longer offer as Jax did. Helluva way to lose business. Rude as well since I guess my request was, to the man on the phone, just stupid. They should realize there are other liquor stores here read more

Sold gift cards that they won't honor. Said they expire in a year, which is illegal. Accused me of lying and threatened legal action. Great management and community spirit, NOT!! read more

As a former resident of Atlanta and a new resident of Cumming I have been to several liquor stores throughout the area and Jax is a very pleasant surprise. Their prices and selection are amazing. Many items are more than a couple bucks cheaper than both Total Wine and Tower. I've read these reviews and would recommend you check this store out for yourself. They have a new manager who cares about customer service. He was very helpful to my wife in making sure they have her favorite wine and I found many of the hard to find beers all in one store. I am thrilled I found Jax! read more

Max Fine Wines & Spirits - Beer, Wine & Spirits Near Me - Cumming, Georgia

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Found the selection average and the Customer service lacking I'll keep my money and spend it elsewhere. Didn't find the place to welcoming!

This store has one of the largest selection in Forsyth County . Prices on beers are better than anyone around . I love good German beers and I always find it here . Good wine selection. The staff are very helpful with suggestions and seem to have a very good knowledge about the products . I would come back here if I'm in Cumming area! read more

Best store in Georgia. I've been to good number of the big name stores around Atlanta and Jax is pretty clearly the best. Fantastic store picks by ShortBarrel for whiskey lovers. Also, very decent prices, well stocked, and great help. Great membership program as well. Keep up the good work Jax. read more

They have a large selection. Convenient location and great customer service. Low prices!

As an avid bourbon enthusiast, I always revel in when I find something notable to take home. More than just some decent cheapies for daily drinking and sharing with friends, I was able to find myself some good stuff. My wife was with me on this particular trip, so I had to behave. Perhaps it was a good thing for my checking account. Can't promise the same story if I make it out here again. read more

Cant go wrong in this place, I go to Lowes for hardware and this place for buzzware. Lots of stuff, nice people!

Must have had an ownership change because service has gone down hill. Much better places with better selection in the FoCo. Only reason to go here is if you're going to the Southern Filling Station (5 star by the way). read more

Jax is my go to package store for all my liquor and wine. They have fantastic prices and selection. The staff is very helpful with suggestions and seem to have very good knowledge about the products. Easy access from 400 right off exit 14. The store is beautiful inside. Big improvements. read more

I come here maybe a few times a year. The only bad experience I had was when I was looking for a bottle of grapefruit liquor, called, pamplemoose. This is the common name. The employee I asked, had no idea what it was and said, they don't stock grapefruit liquor because it's probably not popular. Hmm. Total Wine stocks at least 2-4 brands of it and so does Tower liquor and it doesn't seem to collect dust on the shelf. I find the prices are average and not any better than TW, if at all. read more

I have been coming here for years, I can't believe they would not give me a box for the liquere because I only bought one bottle. What a joke. read more

This place is totally a shell of it's former self. While they have retained the lowest prices in town, competitors have recently popped up in the area that get awfully close to their prices with a better overall selection of beer, a FAR better selection of cold beer with much cleaner stores that have more navigable aisles. In addition, ever since Marketplace Blvd. started rapidly expanding and traffic increased, good luck getting in/out of their parking lot (yet another mess) in a reasonable amount of time unless someone lets you out. At this point, I won't step foot in there unless everything else is closed and I've got no other options. Even then, the craft beer I get will most likely be warm since only some of theirs (mostly Sam's, Terrapin and Abita) are in coolers and are quite possibly outdated. read more

I haven't been to many liquor stores in Cumming, so I don't have much to compare it to, but Jax seems to be pretty great for the area. Their beer selection is smaller than I have seen, but is really solid. If you're going to buy quality craft beer, go next door to the growler refill station for a better price. The keg selection is decent but not super exciting, but I asked about it and they will provide party taps and other stuff that you need if you don't have a kegerator. The liquor selection at Jax is fantastic and their prices can't be beat in the area. Not sure how they do it, but you will pay significantly less at Jax than other smaller package stores in the area. Their staff is very friendly and willing to talk to you for the most part, which is not typical for liquor store staff in my experience. I would come back here for all my booze needs while in Cumming! read more

My husband and I stopped at Jax a couple of days ago to purchase a cheap bottle of bourbon for my bourbon chicken recipe. I went in with my husband to show him what to get. I grabbed the bottle and sat it on the counter for my husband to pay and show ID because I left my bag in the car assuming I didn't need it since my husband would have his wallet. This all took less than two minutes because we got one of the small bottles up front by the register. So we weren't roaming the store and casing the joint. I was wearing my covid mask so the lower half of my face was covered. The guy asked to see my ID. I told him my husband was paying and my husband pulled his ID out. I totally get needing to check IDs and I'm flattered if you think I look that young but this guy's response was just WEIRD. He told me to move away from the register and stand by the door. I said okay and followed his instructions but I felt embarrassed and violated in some way like I was in trouble and had not even done anything. My husband is 48 and I am almost 48. I have a huge white streak in my hair and my husband's hair is peppered with gray. I am a kind natured, modestly dressed teacher and I did not appreciate being treated like a criminal. I will not be back to Jax. read more

Hell yes. I don't usually go this far out, but I had a customer in Dawsonville who required a visit onsite. Since I was this far out I looked up package stores to see what's around, and Jax came up as number one on the list. Soooo, drive down and check it out. Easy to find, right off the exit on Hwy 20 where everything else on Earth is, big lot, easy access. Went in to find a good sized package store, plenty of stock. Since I'm beer man I skipped past everything else and went to the beer section. Holy piss. Wow. Huge selection, lots of rarities, even a few I've never seen around Atlanta. Good prices, lots of inventory, I'm sold on this place. If that is I'm ever around again. read more

Good selection BUT only go here if I have to. They've really lost something over the years as they've improved the store; there is no customer service, they seem above it & everyone there seems unhappy. I've lived here almost 30 years and used to really enjoy going up to see what new stuff they had, esp after leaving the bar industry- go get what you need but get out quick & don't bother asking a question unless you enjoy be talked down to! read more

Best place in Cumming for alcohol. Period. Fairly large selection of beer and liquor, and there is no creepy vibe read more

Beware of the prices & your receipt! I lived in Cumming for 12 years prior to moving to Florida and used to always go to Jax. During a visit to Georgia this week, I stopped by to check out the store. While I was very impressed with the expansion, I was not impressed with the customer service. First, I bought 10 cases of beer. 4 of the beers were placed under the wrong price and the store did not honor the stocking error. Then I was rung up for 5!!! additional beers that I didnt even buy. When I talked to the "manager", she couldnt explain what happened so I canceled the entire order and took my business to Kroger (which has a decent beer selection now). Please review your receipt in case some shady business is occurring. read more

Customer service is horrible! Beer guy J tried to charge me more for beer I special ordered and gave me a hard time ab it even though it was in writing. I'll gladly go somewhere else not to be taken advantage of and be treated fairly. read more