I love the computer I purchased from them and they copied everything from my old laptop. I had put…read moreoff getting a new computer because it is usually such a hassle. This time was great! Everything was ready to go when I got home. I had an issue today and within 5 minutes of walking in the door they had fixed it! Really nice to have a computer shop you can trust!

I came to this business before and the service was just OK. This time my experience was just…read morehorrible. I came for repairs like last time and right off the gal that took my information was half asleep and uninterested. I guess she took my concerns down so I figured I'd continue and see how it goes, a mistake that was. The following week the tech, who "worked" on my laptops, contacted me by phone and he proceed to lecture me about my laptops being too old and he strongly recommended I not connect to the internet with them. He kept on about it through out the call, even though it was not was i was wanting or asking help on, I needed physical repairs on two of them. He spoke like he was an expert but said he couldn't fix them. It seemed like he was pushing me to purchase new laptops they sell as mine were too far gone. He charged me $50 a piece and all i got was a fixed pin in the charging port of one. I was a bit upset about this conversation but figured i could read his notes on my invoice for better understanding as I was at work when he called. I asked him to put what he did on the invoice and I would come and get the laptops soon. When I arrived I paid the $150 for the "repairs" and took the receipt. On my way home i reviewed the invoice and got even more upset. The tech pretty much gave me another similar lecture about the computers being too old, "20 years old" which was a complete lie. He did not document what he did and didn't even put the right customer's account information on the invoice like my name and address. It was under someone else. I was so upset that they didn't do much of anything I called them when I got home. I called their store and briefly spoke with the tech as he picked up the phone, I demanded to speak with the owner and the tech supposedly forwarded my message to the owner (Chad) as Chad wasn't available at the moment. Over the next week I attempted to contact Chad but could only leave messages with the tech. Chad would take his time and call me back when I was not available. We played a little phone tag but I discontinued my efforts to get satisfaction when Chad continued to call me at times when I was at work and I requested for him to call me afterwards. He didn't and he made no additional efforts to address my concerns. This was a bad experience. Watch these guys if you have repairs that are needed as they'll take your money and its a real possibility they'll rip you off, as that is completely how i feel. I will not go back as I had my laptops repaired elsewhere in town. BEWARE!

We had a hiccup with a manufacturer who would not work with us on our delivery to this best buy. It…read morewas a nightmare trying to get anyone to help our situation and we thought we were going to lose our appliance. We were probably one of those frantic customers, but Jacob was super patient and incredible to work with. Not only did he make the appliance pick up work for our schedule but he also hooked us up with a PC build at a discount! Definitely turned our nightmare into a dream come true and none of that would have been possible without him simply "caring" - something a lot of people forget to do anymore. Thanks Jacob! You deserve a raise

I paid $180 for 2 years for some kind of total plan and now nothing is covered like it used to be…read more They changed the plan around and now you have to pay for everything on top of the $180. The manager was dismissive 100% not happy with this

I took my laptop to Steve at Video Land, and I can't say enough good things!! For WAY less than…read morehalf the cost of replacement, he has my laptop running better, faster and newer than it ever has!! He even cleaned up my keypad and the computer itself!! Can't even believe this is the same laptop!! Thank you Steve!!

I just got my computer back yesterday. It flies again and without the very annoying and possibly…read morefatal liquid radiator issue. Very reasonable price for parts and labor, very friendly and helpful and obviously very skillful and knowledgeable. I'll definitely return for ANY computer problems in the future.

I rarely take my PCs to pc shops. I found out what I needed was going to cost me more than I can…read moreafford right now and let them know that I'll have to cancel the request of rebuilding it. They packed my stuff up and waived the bench fee and let me know they also ran tests for all my equipment I brought in and told Me what worked and didn't work. The only regret I have is not having the funds to get my pc done through them. In a line of work where people are often dishonest I'm touched by how kind and straightforward they were. If you don't know anything about PCs or how to work on them take it to these guys they'll take care of you.

Gavin and Conrad were amazing! They helped us with an exchange - it was quick, easy, and they were…read morefriendly and helpful! Thanks, guys!

I bought a TV from Best Buy via Amazon with free delivery. The TV was delivered dine and on time…read morebut is a piece of junk-- apps not working; stalling; blank screen; horrible navigation. I thought I was upgrading from my 2017 70" 4k to this 2026 85 inch '4k'. Wrong. The picture on my 2017 is far superior even though it is by no means a top tier tv. There is a 30 day return so I decided to send it back. They said no problem, but it would cost me $99.99 to pick up or bring it in myself-- so I guess I'd have to rent a truck and also find someone who's not too busy to help me. I was on the phone (mostly on hold) with customer service getting the runaround for about a day and a half before for they finally gave in and will pick it up at no charge and give me a full refund, which I'll be checking to see if they actually do once it's been picked up. The customer service was horrible (also very rude mostly) from start to finish with the exception of the last young man who helped me I was livid at this point but he was patient and kind-- the only one out of the many I talked to there. One guy had even said that since it was delivered free they had to charge me to pick it up. I'm not sure how that makes sense. I've not done much business with Best Buy over the years but have bought a few laptops from there and a TV back in the tube days. This TV was my final purchase from BB. I will never be going back or ordering from them again. Frankly with all the one star reviews on here I don't see how they stay in business.

My iPhone screen digitizer failed. I expected to choose to live without a phone for days waiting…read morefor a repair (ugh) or buy a new phone. They quoted a nominal price for a new screen and had it back to me that afternoon. Can't thank them enough.

I needed help restoring some space on my MAC. What was needed was an external drive to move some…read morefiles. After several call I learned that the 1 GB external drives were not in stock. I asked about the option of bringing my own drive and was told "Sure". Had I known that 5 days earlier I would have had my computer back much earlier The staff needs to learn to communicate all the facts to their customers

I took an old Dell PC in yesterday because it was slower than molasses in the winter time. It was…read moreready today with RAM added and some annoying stuff removed that had sneaked in. Randy also had some online game suggestions for seniors. Kudos!

From the owner: Celebrating our 14th year of business providing computer sales and service for home, business,…read moreeducational and government customers throughout Southwest Missouri and the four-state area. We provide a full range of tech services from computer, smartphone and tablet repairs to networking and data recovery. We also offer offsite backup services through our partnership with Mozy Pro. Our store is also the home of Game Over Games, a fully stocked video game exchange with hundreds of titles available. We pride ourselves on quality used games and consoles and pay more for your games and gear than anyone around. We pay cash or store credit for video games, consoles, gaming gear and electronics. We also repair video games, DVDs, CDs and video game consoles. Visit us online at: HomeComputerRepairOnline.com