Absolutely outstanding experience with Tyler and the team at Max the Chimney Sweep! From start to finish, everything was easy, smooth, and professional. Tyler was incredibly thorough, polite, and took the time to explain exactly what he was doing and what he found. What impressed me most was his honesty -- just straightforward recommendations and great service. It's rare to find a company you can truly trust, and Tyler and his team definitely earned it. Highly recommend Max the Chimney Sweep to anyone looking for reliable, honest, and top-notch chimney service! read more

Max the Chimney Sweep - Chimney Sweeps Near Me

this is the BEST and cleanliest sweep I have ever used. Tyler was fantastic! And so were the other techs. Elizabeth, the office personal was kind, articulate and friendly. When you let people in your house, you want trust.. they deliver! read more

Back in December received a ten star Chimney sweep and brand new stainless steel chimney cap. Outstanding service, high quality craftsmanship, and incomparable professionalism across the board. Highly recommend using this stellar company! read more

Max is a disrespectful man who tries to dominate conversations and intimidate people. Left our house full of soot ruining expensive furniture and electronics. (Soot was not in the house prior to them coming out to Clean chimney) When I tried to gain a better understanding as to why this may have happened, We were met with being talked over with more excuses and unprofessionalism. I would avoid this business altogether and give your business to someone who cares about customer service, and prioritizes quality work. Furthermore, So that everyone knows my review is accurate. Below is the inaccurate, inappropriate and unprofessional text message we received after sharing our concerns with Max The Chimney Sweep. "Tyler W. from Max The Chimney Sweep: Just my opinion, we worked hard and diligent at your house - you said it yourself it's not my fault your system was a co tomplete mess. The situation would have happened to anyone who touched that thing. Maybe you can understand, maybe you can't . Why have us come sweep your liner ? Why not have the folks who installed it clean it ? Cus you got a cheap price and they aren't around ? That liner install was poor, that much soot won't accumulate within one week of vacation- My viewpoint is it was negligence on your end and now I take the blame - I will continue to work hard every day, give honesty, respect and integrity. And I guess take heat from someone who does not properly maintain they're household You're review hurts feelings and reputation. There is absolutely nothing i could have done Client response to Tyler W. "Thank you for your text. I'm sorry that's how you feel. However I disagree with your assessment. We have our furnace serviced annually and maintain our home. Thus the reason for being so distraught with the way you left it. Your "professionalism and hardworking" cost us thousands in cleaning and replacement costs." read more

This is a great company. Have had them clean and inspect my fireplace for a few years now. They are always on time and do a great job. They always go over the condition of the chimney and what they recommend services if needed (absolutely no pressure at all). Would highly recommend to anyone looking for a chimney sweep. read more

Tyler & Shaun were great. Very professional &, delightful. They checked everything &, were really honest about what did & didn't need doing, now &, what could be done in a few years. There was no pressure at all. We will definitely use them again &, would certainly recommend them. read more

Max is a disrespectful man who tries to dominate conversations and intimidate people. (Which doesn't work with people that aren't intimidated) we now question if he even did the services that he was hired to do. Just avoid him altogether and give your business to someone who cares about customer service, is trust worthy and speaks to people with respect. read more

He came out without calling to let me know. Unfortunately for him he wrote the wrong address down from the office. I did not get his message until an hour later after he had called. I called the office for Max back and they acknowledged he wrote the wrong address down. He still has not returned my call, Will not be using him. read more

Tyler and his partner were Pros and did a great job. They weren't trying to get in and out, they took the time to inspect everything and provide tips / pointers - especially nice that they were candid about what is really needed, and not what's best for their bottom line. Clearly know what they're talking about and wouldn't hesitate to recommend. read more

called for a price & they said that they had to come out to see. 2 weeks later they come out & unloaded the truck to start the sweep & i asked again what the price would be. they said $330 i said forget it. thats more than double all the qoutes being $125-$150. they said they understand, that they hear that a lot. several hours later the owner calls me & asked why did i have them come out & asked why i would ask if the kids did side work. the answer was simple, they were probably getting paid 20 - 25 dollars an hour & i would have paid them $150 for the 1-2 hours it would have taken them to sweep. read more

Max's team came this morning and cleaned my chimney, installed my chimney cap, and gave me some advice on how to keep my chimney sound for the foreseeable future. Very nice people, and they left behind no mess, which makes me very happy! Cost about $250 + tax, and now my hubby can burn all the firewood he wants this winter. Highly recommend! read more

Max the Chimney Sweep - Friendly and thorough! - Chimney Sweeps Near Me

I'm not sure how many people LOVE their chimney sweep but the guys from Max were the best. Courteous and professional. All the things you would expect from a good sweep: specialized equipment and lots of care to keep the rest of the house clean while cleaning the chimney. But they also were willing to answer my kids' questions, which certainly isn't required but I appreciate. read more

Honest guys. Max's son Tyler spent a good deal of time with us and it was reassuring to work with someone trustworthy after a bad experience with Certified Chimney Service in Black Rock, Fairfield. read more

Selected them due to previous good reviews. While here they said the chimney damper broke. After they left I discovered they also broke the gas line coming into the fire place but before the pilot light assembly. If I would have turned the gas on there was nothing to prevent it from filling the fireplace until I shut it off. A potentially very dangerous condition. When I called to have damper replaced they wanted $400 (this is about a $100 item) and denied breaking the gas line. Not a recommended service company based on my experience. read more

Great service! Mike and Tim( I think) were professional, friendly, clean. They even put up with our VERY noisy dogs! They called ahead to tell me what time to expect them. They explained everything they recommended. Highly recommend them! read more

Really professional crew. Courteous and knowledgeable. Great communication ahead of the visit, and they're efficient on-site. Always provide a clear summary of what they did, areas to watch for, etc. Plus, they're super clean. Second year using them, and I can't recommend them enough. read more

Loved that they were on time and did an excellent job. We also loved the helpful tips we received to burn in our wood stove.

Called Max to set up an appointment to have my chimney cap placed back on after a storm and also requested they do a chimney sweep while there I was not at home when they arrived my wife was there they sweep the chimney cleaned but said they could not replace the cap Because it wasn't one of theirs andI had a buy a new one from them at around $500 really felt taken advantage of since I wasn't at home got a $200 bill for a chimney sweep and a quote for a 500 to replace the cap call another service they came out within a week the put cap back on for 50 bucks wouldn't use max again read more

The best customer service. They went above and beyond to make me happy. Honest,respectful didn't up sell anything. In fact they told us we had another season before cleaning was necessary! Who does that! Max the Chimney Sweep that's who. I would recommend them to anyone who is looking to have cleaning done. Thanks ADAMS Monroe Ct read more

Max and his crew are courteous and professional. Phone calls are always returned and they are very honest. I have been using for 3 years and am happy to continue using them. read more

Excellent service; courteous, clean, professional, and knowledgeable. Were clear that we would likely not need their services for 2-3 years, based on how they found and left our chimney. A pleasure! read more

Our chimney needed serious repair/rebuild work. Local business gave us several companies to contact. Max the Chimney Sweep returned our call. It took several days for him to fit us into the very busy high season for an estimate of work needed. His workers are real professionals, friendly and did a perfect job. Good communication, great workers and left our home clean, as if they had never been here. The cost was more than I had anticipated but we got quality work. You get what you pay for. read more

I wish I could give this place -5 Stars. MAX is rude and disrespectful. He never got back to me about the problems with my Chimney. After calling 6x he called me back said he couldn't fix it and hung up. I have never met a business owber who was un professional before in my life! read more

I will never use this company again. Max is extremely rude on the phone. I have no idea how they run a business. He was insulting and said "actually I called to speak to your husband" I guess he doesn't realize women run households too. In the end we used a different company that was wonderful. read more

This is the place to call when you need any service relating to your chimney or fireplace. Honest, dependable, and professional. I've used them now for a few years for cleaning, they installed a chimney cap last year, and most recently fixed my damper mechanism, which was not opening and closing properly. Your calls are always returned, and everyone working here was always on time, friendly, did a good job, and always cleaned up afterwards. I would highly recommend this company. read more

So disappointed. Called specifically to have our chimney flue in a new house looked at, Max asked me to send the inspection report which I did. Was told they would review prior to our appointment to see what the issue was that the inspector called out. Guys showed up, cleaned my chimney and charged me over $200. When I asked about the flue, was told they were never even made aware of it and they would go back to the office and check the inspection report. Never heard from them again until I left a message for Max and he told me he hadn't received my inspection report. Why wouldn't he alert me to that then before my appointment? Would never recommend. Never asked for my chimney to be cleaned and honestly didn't know what was going on since I've never had a chimney before. read more

I was referred to Max's team via word of mouth. They were on time, explained that everything internally was in pretty good shape, and that while the exterior of the chimney would need some work, we would be able to hold off on that for a few years. I would be very happy to have them back out in the future. read more

Max is a pro. That's the best way I could put it. He was knowledgeable. Here on time. And did an awesome job. His employee is great as well. Be confident in hiring him. read more

I *finally* received a call back from this chap. He asked if he could come at a certain time the next morning, but I couldn't make the suggested time work b/c it was such short notice and I already had something scheduled. He told me he'd be in touch. I work from home, so the next day I'm on an important conference call and I hear someone marching around on my roof. I go outside and it's Max the Chimney Sweep. Not only was he incredibly rude, but he bent our gutter with his ladder and disregarded me when I asked him to leave. He told me if I wanted him gone to call the police. I informed him that I would never hire someone like him, so he decided he was going to take his time and hang out (putting his ladder away, checking his email and sitting in his car--which was blocking my driveway--and looking at the beach across the street). What kind of professional acts like this??? In any event, BEWARE of this guy. He does what he wants, when he wants, without regard or respect of anyone else's time or property. #I have this ALL on home security video. read more

Karl came out two days after my call. I needed a second opinion on my chimney. He was polite and punctual. He did not even charge me. Thank you! read more

After not getting a call back from the guys we had used for years, I got a recommendation for Max the Chimney Sweep. The guys that came to my house were super friendly, and actually showed up about 15 minutes early. They were very efficient, and even helped get some birds out of my fresh air intake - thankfully before there were any eggs laid! The guys were gone within an hour, and everything was done well. I would absolutely recommend Max the Chimney Sweep! read more

Mike, Tyler and Nick just came in and cleaned our chimney... and I cannot say enough good things about how friendly and efficient they were! In addition to the cleaning job and cleaning up afterwards, they gave us helpful hints on burning more effective fires and keeping the chimney clean. Was very impressed, and we will definitely be using Max the Chimney Sweep in the future! One very satisfied customer here. read more

Very professional, kind & did a great job cleaning our two fireplaces that have not been clean in years. Very clean job. I would recommend them and use them again! read more

These guys are friendly, professional and clean! I got the recommendation from my insurance agent. Outstanding service and quality

Honest, hard working guys. Did a good cleaning, zipped up to the roof in the rain for a chimney inspection. I plan to have them back to install a wood stove. Bottom line: they came recommended by my furnace & a/c installer, the truck read Since 1973, so it's a veteran company. read more

Selected Max based upon many 5 star reviews. His two very personable guys, Joshua and Sean, were here this morning and were a pleasure to have in our home. Their work was very considerately neat, highly professional and, we think, reasonably priced. We're happy we chose them. read more

Great group of guys. Quick and left my house clean. They cleaned our wood burning stove and chimney. Arrived on time.

We recently purchased a 100+ year old home in New Haven and, on the recommendation of our home inspector, wanted to get the chimney checked out before we started using it for the season. I found Max on Yelp and decided to go with him due to his high ratings and reviews, which were spot on. Max was able to set me up with an appointment within a week. His crew of 3 were were right on time, highly professional and were in and out in just over half an hour. They use a mess free system so there was nothing to clean afterward and I didn't have to move everything out of the living room! They also inspected my central chimney that serves as the exhaust for my water heater and radiator system. At the end they gave me recommendations for continued maintenance, safety, an overview of what they found and some great online resources. I consider it money very well spent and look forward to being a one of Max's continuing customers. Stellar job!!! read more

Great! I was really a bit stressed about finding a reliable and experienced chimney expert. Max and crew were recommended by a local fireplace dealer and I could not have been more satisfied. They booked my appointment, called to remind me, showed up as scheduled. Most importantly, they did the job cleanly and took the time to address my questions (I'm new to this house) without ever making me feel like I was holding them up. I'll definitely be calling back for a spring cleaning, too. read more

Had my woodstove and pipe cleaned this week and I was very pleasantly surprised. I got the referral from black swan in newtown. The guys were super nice, organized, and clean. They called the night before like they said they would and showed up on schedule. Also I had bought new fire bricks and the young man put in the baffles for me. I will definitely have them back in 2017. read more