I've nvr met Dr Maxson yet but my review is regarding his procedure scheduler ! People should not have to " beg " for a call back after a week long of waiting & voice messages left with no return calls except for one call she made while I was in the shower and I called her back within four minutes and left her a voicemail and never heard back from her. I am trying to get scheduled for procedures because I'm having issues with my esophagus, vomiting, and my voice changes , and I have never, experienced this type of inconsideration from a doctor's office. I am a retired nurse and to me this is totally unacceptable ..... read more

Dr. Maxson is rude, hurried, and disinterested. I was on the operating table and told him I was very nervous prior to my scheduled colonoscopy. Rather than reassure me, he directed who I can only guess was the Anesthesist to "Hurry up, put her out and shut her up", clearly thinking I wouldn't remember. Never in my life and all my medical procedures have I experienced such rudeness. This was my second terrible experience with his rude personality. He should not be working with patients if he has this much disdain for them. When I mentioned this to the nurses they didn't disagree with my assessment or experience, only offering that "he doesn't have the best bedside manner." AWFUL! read more

I was not happy with the staff at Dr. Maxson's office.  I filed a complaint with Gastro Health's Corporate office.  I was very unhappy with the professionalism of the office staff at the Gastro Health, Dr. Chester J. Maxson, 1002 South Old Dixie Hwy, Jupiter, FL 33458.  His PA, and Office Manager would not help me to code my preventive colonoscopy with Dr. Maxson as a preventive service because they said I had non-cancerous polyps in the past.  Because of the polyps they would have to code it diagnostic which would cost me $500 out of pocket.  The Office Manager said to me if I didn't have the polyps I would get my money back. In my lifetime I have never received money back from a doctor's office or my insurance company. My comment was I doubt that very much. My Cigna policy allows me a preventive colonoscopy. I spoke to Cigna three times and spoke to my insurance agent and they both told me it's preventive and doesn't matter if I have had non-cancerous polyps in the past and that they should code it preventive. I had to read the definition of PREVENTIVE to the Office Manager. The Office Manager would not work with me or call Cigna to figure this out for me. She said if they coded it preventive that it would be fraudulent. She also told me that Cigna didn't know what they were talking about.  I spent 4 upsetting days on the phone with the staff personnel.  I asked Dr. Maxson's Assistant to have Dr. Maxson call me. The Office Manager called me instead of Dr. Maxson because she said it had to do with billing and he doesn't get involved in the billing.  I was very upset as a patient I could not talk to my doctor.  I was calling him to tell him I respected him as a doctor and wanted him to perform the colonoscopy as he did five years prior.  Five years ago he had a very professional and compassionate staff.  I wanted to let Dr. Maxson know I had to cancel my appointment and my husband's appointment because the difficulty of their staff not wanting to help me out.  These staff members are working in the wrong field.  They have no compassion for their patients and are just worried about coding.  They didn't take the extra step to call my insurance company. I gave them the Truecare authorization telephone number so they could get the right preventive code and I assume they didn't because they were adamant to code it diagnostic.  I hope this matter is addressed with their office and Dr. Maxson.  I would hate for someone else to experience the grief I had to go through for 4 days before preparing for my colonoscopy.  As of today, September 30, 2022, I have canceled my colonoscopy for Oct 5 and my husband's appointment for November 29 and will never go back unless they change their staff to a more compassionate and professional staff. read more

"Uncaring Doctor: Our Mother Died" If you are a senior and are high risk for colon cancer, do NOT use Dr. Maxson as your specialist. His office does not take into consideration that a senior patient may be distracted and miss the one postcard sent as an appointment reminder. Dr. Maxson and his office took no special effort to ensure that our high risk mother got her follow up colonoscopy. In 2009, a procedure showed our mother had polyps and needed to return in 2012. Dr. Maxson's office sent only one postcard and one reminder letter 6 months later. They never picked up the phone or made any special follow up effort for a long term patient. Our mother was normally very organized about her healthcare but our father was in declining health at that time; she was his caregiver and very distracted. She missed Dr. Maxson's one postcard and one letter (or maybe they were lost in the mail) and never had her followup colonoscopy. She died in 2015 - six years after the original colonscopy. When we contacted Dr. Maxson after her death to ask him why he didn't make a special effort given that she was high risk (and our grandmother mother died of colon cancer as well), he was cold. He said "in this case our system worked EXACTLY as it should have" and "46,499 out of 47,000 works for us. You're welcome." Do not use Dr. Chester Maxson as your gastroentrologist. read more