Worst experience in my trip to Mexico was with this travel agency. We bought a guided trip to Chichen Itza, we arrived and Willy the travel guide was losing time and made us buy our own tickets, after 30 minutes my husband ask him if we could start the tour. Willy was impolite and screamed to my husband, we didn't take the tour with him after that, he told us he was not going to give us the tour because he didn't want to and that we were missing it because he was such a great guide. We hired another guide, took the tour and expected a refund. Next day the travel agent refused to give a refund and called me a liar. They made me go there 3 times expecting me to leave the city because they knew when my bus leaving and we almost miss it dealing with this bad agency. Use other option there are so many... read more