I have used Magic Tailors & Cleaners 1942 NE 5th Ave, Boca Raton, since I moved to Boca Raton, and…read moreup until now they had always done a very good job. Unfortunately, my most recent experience was extremely disappointing.
I brought in a cotton shirt that I have had cleaned there several times before without any issue. The care label clearly indicates that it should be washed, not dry cleaned, and that bleach should never be used. When the shirt was returned to me this time, the collar and underarm areas had noticeable yellow staining that was not there before. It appears the garment was treated with chlorine bleach or another improper process, which can react badly with cotton and perspiration-related residue and permanently set discoloration.
I brought the shirt back, and they sent it out again. A week later it was returned in the same condition. At that point, I purchased the exact same replacement shirt and provided proof of the $77 cost. I was not asking for cash back. I simply requested a store credit toward future cleaning. That request was refused.
What made this even more frustrating was learning that none of the cleaning is actually done on site. The garments are sent to an outside facility. When I spoke with the owner, instead of trying to make things right, he pointed me to the fine print on the back of the receipt stating they are not responsible. That response was very disappointing. A business should stand behind its service, especially when a loyal customer has trusted them for years.
Mistakes can happen in any business. What matters is how they are handled. In this case, there was no real accountability, no reasonable effort to preserve goodwill, and no willingness to offer even a store credit for a damaged garment.
Based on this experience, I would urge others to be cautious, especially with items that require proper laundering instructions to be followed carefully. If something goes wrong, do not assume this business will take responsibility.
