I appreciate good customer service, & I would like to say that Burgundy gave me outstanding…read morecustomer service and was a great help.

I'm a first time customer who decided to see what lied behind these doors. The yelper who wrote the…read morefirst review pretty much nailed it, so I'll just add in a few comments and photos. It's located on the northbound side of the I-35 feeder at exit 254. There's plenty of parking and it sits right next to Amy's ice cream. The interior reminded me of those souvenir shops you'd find down by the coast where music is playing overhead and you're surrounded by bright colorful clothing from the floor to the ceiling. There's lots of men's, women's and children's activewear along with numerous accessories. You can also find some Austin souvenirs and T-shirts here as well. There's also a very large shoe selection to be found here. The photos included may inspire you to check this place out, but don't expect bargain prices.

I cannot say enough good things about my experience at the Brooks Brothers Factory Outlet in Round…read moreRock, Texas, and especially about Assistant Manager Dennis Chia. I recently decided to completely rebuild my wardrobe after losing 45 lbs and wanted to invest in timeless, well-fitting clothing rather than simply buying whatever happened to be on sale. Dennis has been absolutely instrumental in that journey. What impressed me most wasn't that he was trying to make a sale--it was that he genuinely wanted to educate me. He took the time to explain the differences between the various Brooks Brothers shirt collections, the different fits, fabrics, sizing systems, and how each style complements different body types. He patiently helped me understand how the Brooks Brothers sizing system works and why finding the correct fit makes such a tremendous difference. When it came time to purchase, Dennis also educated me on how to buy with the current sale that was going on. My few experiences with Dennis could not have gone any better. They have been perfect. For the first time, I feel like I understand how to build a wardrobe that is tailored to my body instead of trying to make my body fit the clothing. Dennis never rushed me, answered every question with professionalism and enthusiasm, and made the entire experience enjoyable. Because of his knowledge and customer service, I'm now in the process of transitioning my entire wardrobe to Brooks Brothers. Honestly, I don't believe I would have made that decision without his guidance. Brooks Brothers has built an outstanding system of fits, measurements, and classic style. When someone like Dennis takes the time to explain it, everything begins to make sense, and the results speak for themselves. Thank you, Brooks Brothers, for creating such an exceptional brand, and thank you, Dennis Chia, for making a new customer feel welcomed, educated, and genuinely excited about building a wardrobe that will last for years. I look forward to all of my future visits at MY local Brooks Brothers Store.

Absolutely Not. Not in a million years would i ever spend another dime in this store. My husband…read moreand I were in the store shopping for dress socks and maybe browse the slacks. He hates pleated pants and we just were hoping they had some nice things in stock. We walked in and were greeted, anything you are looking for, well not really, just wanted to browse what they had overall. It was my husband, myself, and 1 and 2 year old. Thankfully we had them in our double stroller - the Nuna Demi grow that seats both of them comfortably so that we can shop without worrying about them running around or grabbing things off shelves, etc. She asked me about 30 seconds later once we made it to the other side of the store (by the columbia side of windows) . No thank you. browsed their sock selection, which was slim pickings. and we decided maybe they had some on the opposite side of the racks we passed on our one lap in. again, the thick accented, glasses wearing young lady asked again, Is there anything you are looking for ? That was it, in 1.5 minute-2 minutes time she followed me around the store asking if we needed help looking for something. I said, you know that's it, I'm done. Even if I wanted to purchase something in this store I wouldn't specifically because of you. I'll be spending at the stores down the hall. And that's exactly what we did. Never. again. ever. I couldnt figure out why we were treated this way? Was it my $500 purse? was it my $1400 stroller? Was it my well-dressed family? was it because I had kids with me? I'll never know. But I do know I will never shop there again.

Khalid was great help finding a suit.... I ended up buying 4 suits that day. if you're planning to…read morebuy a suit, this is the right place for you. They have a tailor in store that's absolutely fantastic getting your suit up to your measurement. I will definitely come back once I lose I bit more weigh.

Wonderful staff. And great and fast alterations. Within 20 mins pants hemmed and out the door…read more Great prices for alterations also.

I went with no intention of buying anything just for a walk with my baby while a friend shopped. I…read morewas impressed with the shade they have as you move thru the stores, multiple kid play section (playground, moving cars, foundation), and they have a mother's lounge available which was amazing! Got to feed my baby there with no worries, you need to call to get it opened. Some stores at good sales but not as many options at San Marcos outlet. Overall I enjoyed it, nice restrooms too. I arrived at 10:20 and plenty of parking. They do have a food court.

Good place! You can earn reward points by joining their new Simon+ Rewards program. $1 = 1 point…read moreand 500 points = $10 reward. Rocky Mountain Chocolate Factory gives out samples all day long. Points knocked off cause of the expensive food and drink options, and horrible horrible cell phone signal here which the management should respond to by putting up a public wifi and repeaters throughout the mall to provide signal. I was in a store once and wanted to join their app to save money and couldn't connect. So I actually left and had to go to Starbucks and come back. That's no good for anyone but Starbucks (but I didn't spend money there).

I wasn't a fan before as service was not very great years when I was new in the area. Recently,…read moreservice on the counter is much better. I've been back here like three times in a month and I enjoy the peace and organization here. I am not sure if they still have the rewards system like they did (I earned $ rewards to use for certain $ amount you spend). I just came back here after searching other two locations in a different city and got the under seat luggage. It was the same amount than the non name brand I found in other retail discount stores.

Upon first glance the center of the store looks crowded with clothes. However, stepping in it…read morebecomes clear that there is excellent organization of items and brands. There's a large shoe section, with a good focus on children's shoes. I noted a large accessories department with name brand handbag designers. However both times I've visited the store, the handbags were fairly disorganized. Also, and I'm not sure why I was surprised, there was a section with linens, pet items, luggage, and other typical department store sections. They were exceptionally small, but being the Rack and not the main branch, it makes sense.

Horrible customer service, me and my friend were in their for 5 minutes and a staff told us to "get…read morethe #### out" if we weren't gonna buy anything. This happened a few months ago and to this day when I walk in the staff member tells me to leave. I cannot even believe how disrespectful they are because I personally think the store is beautiful. I am scared to even walk near it now because of that incident.

Very amazing selection especially if you are looking for great prices too, they also have more…read moreoptions than most of the competitors for sure. Thank you for assisting me in all my questions! WILL BE BACK

Dev was amazing! He knew sizes without even asking and made amazing style recommendations based on…read morecurrent wardrobe needs! Very reasonable prices and even greater sale prices! *warning* many prints we've waited to go on sale so sell out, so if you love something definitely move on it!

These folks are stellar. Anyone you work with here you'll be more than satisfied. Once you make a…read morepurchase your size is kept on file so you can continue to get more and more "tailored" based on your body type. However, in store they'll have several options for you to try on to get lasered in from the start.

Employee Brian was exceptionally helpful while shopping today. He went to the store's back room and…read morefound the specific size clothing I was looking for that was not on the shelf. JT was very pleasant while checking out.

This was our first time to this store and we found lots if great stuff! Also Bobby was super…read morehelpful and nice ! We will be back !

I just moved to texas and everyone around me keeps telling me to buy boots…read more A friend from work recommemded this place and all I can say I do as well. 1. Easy parking 2. Walked in and was greeted immediately. Omar assisted me with with my purchase. He was very welcoming and very accommodating. He showed me where the womans boots were located. He asked me what kind of style i wanted and let me browse. So many selections. It was hard to choose from, i finally decided. Im a girl with big calfs. I was very amazed that they got the boots strectched to what was comfortable. Trying on boots are very intimidating for me because of the fit and the calfs being to large for the boot or removing the boot giving calf cramps. I am indeed grateful to find this jewel and will come back to purchase more.

Such a wonderful vibe and very attentive business dedicated to selling cowboy hats and cowboy…read moreboots. My friends and I were visiting from NY and settled in Austin Texas for a good warm weather and fun getaway. One of our friends was very adamant on getting an authentic cowboy hat and he got one. We went to so many stores before I informed my group to go to a dedicated store for variety and this place was exactly what we were looking for. My friend got a good white gray cowboy hat that was top quality and kept his head cool for the other sunny outdoor hobbies we were about to do. Also got myself a bright ladybug red cowgirl hat and it was a good suede quality. The price was right for the quality of the hat. The only thing we didn't do was purchase the boots to go with it but am happy to come back and support this establishment again if we want to complete our whole Wild West outfits.

Zane was awesome to work with. I came in needing to rent a tux and he made the whole process…read moreincredibly easy. He was super helpful with the fitting, walked me through the different options without trying to upsell me on things I didn't need, and made sure everything fit and looked right. Really knowledgeable, friendly, and efficient. Definitely recommend asking for Zane if you need help with a tux rental.

Had to have my men dressed for a formal wedding overseas. This has been our go to location several…read moretimes over the past 10 years. Various staff that helped us went above and beyond with knowledge, style and understanding. The listened and made things happen from stylish suits all the way down to socks! (Shirt, tie, belt and shoes included) Highest recommendations!