Thank you! Great follow up by Emanuel. Thank you, John and his team. Excited to start my new…read morejourney with the #1 company insuring me.

Highly recommend you trust your life and valuables with another company and agent. We were loyal…read morecustomers for several years, and throughout those years, we gave John and his office repeated attempts to correct the many errors that constantly plagued us. Incorrect address for at least three years, they could NEVER get our billing information correctly situated (meaning, every month we'd get a phone call regarding payment because they can't do their jobs properly), nobody is ever available to speak too at the office, they do not abide by their posted office hours (I called over sixteen times from 9am-10:30am with no answer. I even left a stern voicemail and STILL have not received a return phone call), my name has been incorrectly spelled on all of our documents since we first became policy holders (we all know how forgiving law enforcement is right...?!? ~sarcasm), and to top it all off - State Farm now sublets their 24/7 claims department to a third party vendor. If you've ever dealt with a third party vendor, you would understand that they are worthless. They have nothing to lose and nothing to gain, and they are not held accountable for ANYTHING. Now tell me, does this sound like something you would want to rely on when chaos is or has been knocking at your door?!? I think not... We all rely on our insurance company and agent to be there for us when the SHTF, yet at no time have we felt confident in John or his office/company to take care of us when bad things happen. Insurance is supposed to be a safety net, yet ours was full of gaping holes. So I ask you this with the greatest respect: Stop, take a moment and ask yourself; is this the person/company I want to depend on when my family and property have been subjected to the chaos of the world... Would you feel comfortable knowing that this person and his insurance agency that he represents, will take care of you and your families needs when this uncertainty arises? Please choose wisely and do your research. Thank you for your time and patience. ~American Patriot

I've been with State Farm for over 30 years (since I was 16 years old) and insured my first car as…read morea teenager in Illinois. My very first claim was after I hit a deer on the way home from work, and I still remember how my agent handled everything with patience and care. That experience set the tone for what became a lifelong relationship built on trust. I went to Illinois State, where State Farm wasn't just a big company, it was THE company. It represented everything that felt solid and dependable. Friends and classmates went to work there. It felt like being a State Farm customer meant something. And for decades, it did. As I built my life, State Farm was there at every stage, renters insurance for my first apartment, coverage for my first home and my second home, multiple cars, our family trailer, and eventually my kids' vehicles too. I didn't shop around. I didn't compare rates. I stayed, because I trusted you. But that trust has been broken. After a recent move to a new city and enduring a car accident and a couple of rock/windshield claims, my local agent is canceling my policies, leaving my family's coverage in limbo. It felt like I went from being a valued customer to just another name on a spreadsheet. For a company built on neighborliness, personal service, and loyalty, that kind of treatment is hard to accept, especially after three decades. I've paid my premiums, and I've never abused the system. And in return, I expected that the relationship we built would mean something, that I'd be seen as a valued customer, not a liability. This isn't the State Farm I knew. And it's not the one I've told others to trust.

Many, many thanks to Jacob, Ashton, and the entire staff at Mark Hess - State Farm Insurance for…read moreall their help. After moving from another Insurance carrier and saving money here with State Farm, I found that the customer service here is excellent. Ashton reached out to me with something that did end up saving me money yet again, and Jacob followed up and made the transaction as easy as possible. Sparing the details, they were thorough, professional, and very friendly. Adding the additional vehicles and confirming everything went very quickly, and their follow-up was great. We highly recommend everyone at Mark's office. Thanks for everything!

Heidi Goldsmith is simply fantastic! Always available and is quick with suggestions to help her…read moreclients with the best deals along with services for her snowbirds that they may not be aware of. I would highly recommend Heidi.

I absolutely LOVE Kathy Garrett and her entire team!! They are personable and beyond thorough!!…read moreRecently, I had the pleasure of working with Heidi and she went above and beyond getting me just the coverage I wanted. The rates were unmatched and I couldn't be happier!!! Thank you Kathy and Team! ::Kelly S.

Rob is an excellent insurance agent. He is responsive, informative and very knowledgeable in how to…read morenavigate buying insurance. I recommend him to everyone that is in the market to purchase insurance.

I have used Rob Hess for over two years now as my companies Healthcare agent. As a business owner…read moreyou have so many tasks to deal with and want to make sure your staff is taken care of especially with health care and Rob puts your mind at ease and follows thru with whatever is asked. He will follow up with you and make sure to answer any questions and even reaches out to you after you are all set and makes sure you are satisfied with your health plan. My employees can call him and ask any questions and he is always happy to help. He truly has been a blessing for me and my company. Thank you Rob Hess for everything I will always recommend you to family and friends.

When I moved here in the middle of 2026, I made the mistake of going online and entering my phone…read morenumber to look for insurance quotes. The nonstop phone calls started immediately. I spoke with a couple of different agents and ended up choosing one, but when I realized something didn't feel right and tried to cancel, I was told I couldn't. That didn't sit well with me, so I decided to keep looking. That's when I found Dawn Black, and I'm so glad I did. She was incredibly helpful, attentive, and honest from the very beginning. She made the entire process easy to understand, and I felt like I could trust her. Anytime I have a question, I reach out to her, and she always responds in a timely manner. I only wish I had found Dawn sooner--it would have saved me a lot of time and frustration. I recommend her 100% to anyone looking for an insurance agent who genuinely cares about her clients.

I am very glad to have Dawn Black representing me as my Affordable Care Act agent. She is extremely…read moreknowledgeable and thorough in her area of business. She very patiently found me the best affordable health care plan that I needed. I must say she does a thorough research into each "Health Plans" and relays the most accurate information to her clients. I would whole heartedly recommend her to all out there looking for an intelligent, reliable agent. Thank you for all you do, Dawn!

Outstanding customer service and support!! One of the best!…read more Thank you for your attention to detail.

I'm so glad I found Dana years ago for insurance. She helped me figure out the best plans for my…read morehouse, my car, and my mom's car. It's great knowing I don't have to worry about being taken care of each year because she always checks to make sure we have both the best coverage and value.

Recently had the privilege of working with Rich and team on numerous insurance needs, and have…read morenothing but positive things to say. Rich worked with our schedules to provide quotes via email, and quickly shopped around for us to provide the best coverage. He provided clear explanations and documentation of the coverage and applicable discounts, and readily got us enrolled. Since we are relocating to the state and were unclear on the insurance differences in Arizona, it was great to have an advocate steering us quickly through the process. All around simple, no pressure process, with first class service from the team.

Widespread incompetence. Nice people, but they routinely fail to do their job. On two separate…read moreoccasions (2025 and around 2022), my homeowners insurance lapsed with no warning from them. I was willing to forgive it the first time, but not the second. Perhaps even more unbelievably, on both occasions I was the one who brought the lapse in coverage to their attention. While they apologized when this was brought to them, that does not make up for this level of ineptitude. Quite simply, they have no system in place to catch issues like this--something that should concern any potential customer, especially high-net-worth individuals.

I was incredibly impressed with the quality and speed of my service with Mazur Insurance. TJ is the…read moreabsolute best at what he does and was a pleasure to work with. Looking for insurance on your own can be a frustrating and time consuming experience, but TJ was extremely thorough in shopping around for me and left me extremely confident that I got the best possible rate, coverage, and value on all 3 insurances (two houses and auto). Not only that, but he is the most knowledgeable in the field that you're likely to find and really took care to answer my questions and educate me on the products he recommended. I can't speak highly enough of this agency and look forward to working with them again. If you're the least bit unsure about how to get the best insurance value, do yourself a huge favor and call up TJ Mazur and Associates. You won't regret it.