Came in on July 3 2024 to get an oil change before the holiday festivities kicked off and it was…read moreperfect timing as my maintenance light came on 2 days ago for my 6000 mile service. I scheduled an appointment online which was very easy along with getting an email from Nissan of the avenues a few days prior. It was a great deal, full synthetic oil change regularly 89.95 for $49.95. The email also showed a few other great promotions but wanted to take advantage of this great price. I was created nicely by the dealership valet and confirmed my appointment and filled out some paperwork to bring in to my advisor, the process went smoothly and the gentleman was very professional. I also wanted to get my tires rotated and asked for a quote of $23.95. I had asked my service advisor Kathleen if I should get it done and she recommended as this will keep the life of your tires longer. I agreed. She was very welcoming and friendly and confirmed my information and asked if I would be waiting for the car. The technician did the job and also recommended a few other preventative maintenance on the car which I declined most at the moment. Because I did get a new air filter in the process , Anthony the Service Manager knocked the price of my tire rotation from $23.99 to $19.95 which was a very nice gesture and great customer service. This is my go to place for all my Nissan needs and I am thankful it's close to home.

Just purchased a vehicle. The staff were friendly and accommodating. We went there late just 20min…read morebefore closing and they made sure we found the car we wanted. We had to return due to the car being at a different location so it needed to be delivered. New operating system the reps were using presented with moments of frustrations for both them and us, nothing that wasn't manageable. Overall, Aram, Jordan, Will, and the rep (can't remember name) who delivered our car were great! I would recommend and would return for my next purchase.

Steven (not an AI bot) is awesome. Ty…read more See you Wednesday for my service appt. Update: Steven is also an AI bot.. lol Here's the scoop though: Cordell Rothermel is a great service advisor & Amit Arora is the sales mgr Both are great as is the coffee!

Caesar & Justin took great care of us and we're so happy with our vehicle!!! Thanks for working…read morewith us! We love our truck!!!

Always a Great service experience at Toyota at the Avenues! I get all of my vehicles serviced here…read moreand my service advisor, Chris Garcia, is The Best!!! He is very knowledgeable and attentive, and communicates very well with me! I highly recommend Toyota at the Avenues!

Adding additional details of what Toyota service did during my last service appt. They took out my…read moreheadliner to research a water leak and didn't reinstall my rear seatbelt properly. My family was all driving in the car when my 11yr olds seat belt fall off. Unbelievable but true. Having another shop repair this because I don't trust Toyota but they will be hearing from us. What if we had an accident? Not acceptable! And the van is still leaking.

Fantastic dealership. Everyone is always helpful and kind. Highly would recommend this dealership…read moreto family and friends.

Don't expect anything from these people... especially customer service. We stopped by here on our…read moreway home to look at potentially buying a used Jeep. Well, this blonde bimbo greeted us and I knew from the start this was going to go bad. So she had us walk over to a desk and we told her what exactly we were looking for and if it's still there in their lot. So she started pulling up their inventory and doing other things and I told her we had the stock number if she needed it and she's like "no, I'm just going to call my coworker because I saw them take off down the road in it and I need to make sure it hasn't sold yet". So then she proceeded to still search their inventory and she's looking at other Jeeps they had and then she asked us for our drivers licenses. That's when I finally stepped in and said look lady, we're just here to see this specific Jeep. We're not interested in any other Jeeps you have on the lot. So she finally gets on the phone and calls her coworker and they told her it was already sold. She could've saved us time by doing what she intended on doing in the first place which she didn't. Worst customer service I ever encountered. We wasted our time just to be told the Jeep had already been sold but yet it's still showing available on their website. Her voice was annoying anyways. I've gone to different car dealerships and I've never had that bad of an experience that I actually had to leave a horrible review.

They do not honor online kia certificates. They tried to tack on o er 10k in mark up fees. Then…read morethey did not honor the military discount after proper paperwork was provided. Suggest you try other dealerships. The quality they provide here is not worth the pain they cause.

Ray Gordon at Greenway Kia is the best car salesman I have ever dealt with! Super personable, well…read morespoken and very knowledgeable on the various vehicles! We had spoken with him at the end of December and when we went back the end of January he remembered us! He made the process as quick and painless as a car purchase can be! Ask for Ray if you're in the market for a Kia!

Anthony is my service advisor and he is excellent. He knows his business and is patient and…read moreconsistent. I am very impressed with Honda of the Avenues and and Anthony especially. Ivan Crespo has the done the maintenance on my car the last couple of times. And great work. Thank you.

VERY DISHONEST! Just…read morewant to point out my Salesman Derrick was extremely professional and very helpful. The sales manager who came over to talk blew the deal if there was going to be one. People like him are why car dealerships have bad reps. The guy would not even give me a final price on my vehicle unless I was going to buy. WHAAAAATTT???? Are you serious. Nope, I walked right out and I'm on my adventure to another dealership. If you're scared of the competition and willing to lose a sale over being beat than I already know I'm not getting the best price. If you are willing to purchase a car without researching the price, then good luck to you. A purchase this big requires research, I'm not buying a brand new vehicle from you if you can't help me feel comfortable walking out the door knowing I got the best bang for my dollar. It's all good there are plenty of other suckers willing to deal with you. NOT ME, sorry bud. Honda of the Avenues is scratched from my list.

Had a great experience in working with Harold Shemesh to purchase a 2026 GMC Sierra 1500 AT4X…read more Harold did a great job in getting me oriented with all aspects of the dealership including making an introduction to one of service advisors for my future service needs. I would highly recommend Harold to anyone looking to buy a new vehicle.

I had a great experience working with Harold while shopping for a new midsize truck. He was…read moreknowledgeable, responsive, and genuinely helpful throughout the entire process. Harold kept me informed and immediately let me know when the exact model, trim, and color I was looking for became available. His professionalism and attention to detail were outstanding, and he made the purchasing process smooth, straightforward, and efficient. I highly recommend working with Harold if you're in the market for a new vehicle.

I came in today for my 3-year service and had a fantastic experience. From the moment I arrived, I…read morewas greeted promptly, walked in, and Brittney assisted me. She walked me through everything I had signed up for, checked if I was waiting (I was), and provided an estimated time for my vehicle to be ready--all perfectly handled! Great customer service from start to finish. About 90 minutes later, I received a text with a video clearly showing suggested services--new tires and wipers. I reached out to see if Brittney could stop by the business center to discuss, as I had my laptop set up and preferred not to leave. She arrived within minutes and with a lower price on the tires than originally stated in the text--another win! One suggestion for improvement: When sending a text with a video and a large price estimate, it may be helpful to personally check in with the customer--especially if they are onsite. Initially intending to spend well under $1,000, receiving a notification that the total would be over $2,000 was quite a shock. I appreciated being able to discuss it in person rather than just clicking buttons. Overall, everything was GREAT! The service today was significantly better than my last two visits, and I truly appreciate the hard work the team is putting in to ensure customers are #1.

What an amazing experience LISA took such good care of from start to finish. Love my new carread more

Our family has had the best experiences with O'Steen VW! A wonderful environment with staff that is…read morefriendly, helpful, & go above and beyond! Anthony and Jag were especially helpful this past visit! Thanks for all of your hard work! -The Gazaleh family

15-Year Loyal Customer Extorted & Ghosted…read more After 15+ years of buying multiple cars and exclusively servicing them at O'Steen Volkswagen, I am completely done. This place has devolved into an incompetent, overpriced nightmare with zero work ethic. If you value your time, your wallet, or your safety, stay far away. Here is how they completely screwed me over a two-week period ROUND #1: Paid $250 for a repair thy could not show me what they have actually done. Just saying we had to replace a cable. THE ISSUE: Took my VW in for a basic electrical problem with the car light. THE "SERVICE": They left my car sitting in the lot for nearly a week. They completely ignored every single phone call and email update request. THE RESULT: I got a broken, un-openable text via a text message saying it was done. Because I trusted them after 15 years, I picked it up without checking. BIG MISTAKE. The next early in the morning on my way to work, the light failed again. It came how it did; I was pulled over by the police! I only avoided a ticket because I showed the officer the $250 receipt I had just paid O'Steen for "fixing" it. ROUND 2: Held My Car Hostage for $998 THE "SERVICE": I brought it back furious. Once again, they ghosted me for another full week. I literally sent a letter to the CEO and phoned the shop repeatedly because I need my car to go to work. ZERO RESPONSE. THE PRICE GOUGING: They sent another broken automated text. This time, they hit me with a $998 bill for a part replacement that was in my opinion perfectly fine and likely just needed to be cleaned. Unprofessional & Greedy There was a time when O'Steen had a phenomenal service manager (Mr. D.S.) who gave top-tier service with no BS. Those days are dead. They now charge exorbitantly high prices for zero pride in their work. And funny enough, during my wait, another gentlemen came with a complaint about the terrible service and price he had to pay and complained about the unwillingness to help. He showed to me that he wrote a complaint on google reviews that hit 1.9 million views. To O'Steen Management: We were scheduled to buy our next brand-new car in the coming months because the "old but working car" came in the years. Because of this pathetic excuse for service, we will NEVER buy a vehicle from you again. You threw away 15 years of loyalty for a sloppy $1,250 cash grab. But it is not something that is new nowadays. America, once in the top league in customers service in the World, became a customer service unfriendly society over the years.