Rini Schepen is an awesome manager there at Ford! I had an issue with my Used Tesla and he calmed me down and took care of it quickly! He got me in a loaner car and an appointment to get my Tesla fixed! He went above and beyond to make sure I had a good experience and my issue was resolved!! Definitely work with him if you need help !! read more

Caesar & Justin took great care of us and we're so happy with our vehicle!!! Thanks for working with us! We love our truck!!!

Andreas Johnson sold both My Wife and I vehicles, he was the definition of professionalism and courtesy . Thanks to Justin Grimes , who also helped get the ball over the goal line read more

Professional and quick customer service. The GM took care of me personally and was in and out of the store in half an hour ! They will get my business forever. read more

I'm updating my review. The service department manager did reach out and resolved the check engine issue that was caused during the prior visit. While I appreciate the final outcome, having to go through multiple steps--including contacting Ford Motor Company--to get it addressed was unnecessary. read more

Outstanding experience at this location. Very friendly, kind, and fair when it came to putting a deal together. I had a very good time shopping cars at this dealership. read more

A car was purchased during the visit by my partner. Takes forever to get a car from here. Same old tricks as the rest. "What is the number to get you out the door." "After you test drive, what are you going to do next?" "Let's make the numbers work for you" They took well over an hour "detailing" the car. The car was still dirty upon delivery. We had to remind them for the "We Owe" paperwork no less than 3 times, otherwise they would've conveniently overlooked it. They also only filled the car to 3/4 full. Who does that? The thousands they make off the vehicle and they can't afford 15 gallons of gas? Prices are fixed, so you forget about negotiating. read more

I never leave reviews but I just had to say something based off my experience. Yesterday Sunday March 16th I went to AutoNation Ford to see my options. We were speaking with Gersy and he was very respectful but the communication was lacking and unfortunately I believe he was just the middle man for the financial department. He had given a report for me to fill out to run my credit IF we agreed to move forward. We NEVER got to that point. I made it a point to say I did NOT want my credit ran and to be notified IF we got to that point. We never even came close to a deal so running my credit was never discussed. I look at my email a few minutes ago and what do I have? A autonation hard inquiry. Never gave permission. Where I messed up was signing the paper before having a deal.. but his word was given and clearly it doesn't mean crap. 30mins before we were at Coggins Ford where they never even ran a credit inquiry.. the monthly payment is $100 cheaper and the down payment needed was 5k cheaper. Even after showing the paper WITH the numbers from coggins it didn't make a difference. FOR THE SAME VEHICLE. So stear clear because they are clearly just out to steal people's money. If you need a Ford dealership go to Coggins. They were transparent, respectful, honest, and not money hungry. Coming from a Registered Nurse and a Veteran that has over a 750 credit score and 100% payment history. Do your due diligence and shop around. Thanks read more

Valet service worked out really well for me. They came to pick up my truck at my work, performed the maintenance, and then bring it back before I finished my stuff. Rex Crawford kept in touch with me letting me know timing and what repairs were being done. Another 10k miles I'll repeat the process! read more

Dropped off my Ford Shelby GT 500 in showroom condition for routine service and tires and picked it up covered in dirt and leaves 5 days later Poor form read more

Took my Bronco in for first oil change. Was in the process of moving to a cold climate, so I had some questions about the oil type and wiper fluid. Tech said he'd get answers and let me know. After an hour and a half, I went to check in and discovered my service was already finished. When I asked why my questions hadn't been answered, the service tech became rude and told me I could speak with the manager. The manager was much more reasonable and quickly and easily addressed my concerns. Overall a terrible experience that could have easily been avoided. read more

Terrible. They will not give me my car after i dropped it off for an oil change even though no hours are listed on the doors of their service area. The website lists that they're open until 8pm. Waste of a drive and have to wait a whole day to be able to have my car. Last time I dropped my car off for repairs it came back in worse condition. This second experience is no better. Rex helped me and barely gave me any information regarding the pickup time frame. I got notified less than an hour before they're supposedly "closed". read more

Purchased new car. Received a loan for 40 k that was actually 50 k Be aware of the warranty add ons they sell you actually will cost 10000 plus interest over the loan. To cancel takes a lot of time actually months and you will you pay interest on the balance while waiting though you dont use to service read more

I used Langdale Ford Quick Lane in Valdosta for the past 8 years buying and using their service shop. Hands down the best place i have ever been and i do hope that this Autonation location in Jax will come close to the family i have back in Vtown. Recently relocated to the area and stopped in the Jax location just a few days ago in a company work van, a dually, for an oil change and tire rotation. Walked in with no appointment and went straight to the young lady Jessica who was quite nice about letting me know it would be a couple hours. No problem, I'm on the clock anyhow. Relaxing lounge for me to take a nap lol. All the other associates i encountered were nice as well. No complaints from me. Jessica is my new go to gal! read more

I went on website of Auto nation I was working with Anthony Atlantic location he lied said car was in the shop, then before I could get bk sold . Ford Phillip hwy location. Kyle communicated with me for days set my appt . Took off work Showed up he wasn't there Manager told me oh his partner got everything set up he waiting on you . Lies lies lies very dishonest. Lady came over I went to speak to the Manager for the 2nd time Pink shirt .Kyle not here " there wasn't is a partner expecting me. More bullshit lies . G.Manager Justin said that car was just shipped here , sold two weeks ...That funny cuz my husband came on sat drove it , salesman C J didn't say anything about it being sold . Keep emailing and trying to get me to do a credit application. Hit my credit for a car that isn't for sale .. Do Not waste your time . Dishonest, and will say anything just to get u in there and push cars that ur not interested in . Straight up crooks and wouldn't take accountability for stringing me along or having me takeoff for work for nothing then the manager wanted to be rude once caught in his lie after lie . Horrible customer service All of the sales reps ,just want to make a buck off you . Run ,run don't waste your time , nor money !!! read more

AutoNation Ford Jacksonville - Email - Car Dealers Near Me - Jacksonville, Florida

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I purchased a used car from AutoNation Jacksonville with a Dealer Limited Warranty. After about three weeks I took the car in for service on two items. The rear view mirror bracket was cracked and the radio kept rebooting after going silent. AutoNation ordered a new mirror and could not address the radio issue so they turned the car over to a local dealer who kept it for a full week and claimed the radio worked fine for them so car was returned to AutoNation. When I picked up the car and drove off the radio rebooted in the first half mle. I returned to service immediately and reported the failure and was told there was nothing more the could do. As I drove home the radio rebooted 4 time in a 4.1 mile trip. My overall recommedation is to avoid AutoNation Jacksonville at all costs. Once they make the sale you are on your own and their limited warranty is not worth the paper it is printed on. read more

When you call to schedule a service appointment, the messages redirect you to schedule online. When you schedule online, the system does not inform you of the 2 day minimum diagnostic requirement; I was only alerted of this when I drove across town to my appointment. Only then did the attendant inform me I needed to expect to leave my car for a minimum of 2 days before they would even look at it - and then she redirected me with a business card to call the person my appointment was booked with. I went in a full circle. This is my first experience with a Ford after 5 of the same foreign brand and I have major buyer's remorse. read more

the worst experience ever. I live 2 hours away. I asked to only have me come if the sale was for sure. they called saying it was a done dea. so 2 weeks later they are saying they can't get it financed and I have to bring the truck back. I'm in the middle of day job so I didn't take it back that same day. they reported the truck stolen. soon as I found out I had onstar come pick it up and take it back. the refused to pay me back my down payment cause I put in a after market radio and exhaust. now I'm out my ride and $2400. Justin Grimes is the worst person to deal with at that dealership. read more

I would give 0 stars if I could. I bought a 2018 Camaro SS back in November. They sold me a warranty that included oil changes and routine maintenance. Went to get my first oil change and I was told that the AutoNation near me would not honor the services. So now I have 2 years of oil changes and maintenance that have been paid for but will not be completed. When I called the store they gave me a number to call that was out of service. Now when I call they put me on hold and eventually hang up on me. I will now have to contact my lawyer and report them to the Better Business Bureau for selling services that are not honored. Save your self the headache and hassle of dealing with these scammers. I suggest you find yourself a dealer that actually does what's right and helps you instead of robbing you. read more

Just a quick visit sooo much to look at it was a hot sunny day and I did not test drive any cars but if I had more time I would have. The car I wanted to try was so hot I just couldn't go through the time to try it but I did get to see a lot of options. I want to go back when I can plan better. They at that time did not have an automatic hardtop ford mustang get I was hoping to test drive. Maybe next time... read more

Received an e-mail detailing a seemingly important recall on my '22 Ford Maverick (purchased through them). In the e-mail, I was instructed to follow the online portal to schedule a free recall maintenance. I followed the directions and set an appointment for several weeks out. The appointment occurred today (9:30 AM). When I was checking in, the woman at the counter asked my name and confirmed I was there for recall maintenance. At that point, she essentially indicated that I should've known it would be at least the following week before they could perform the maintenance and that they "have a bunch of recall fixes waiting to be done" and that I couldn't "jump the line on any other maintenance scheduled that day"...even though mine was also scheduled. She indicated that the online portal "should notify people of these delays" and that I "should have called in"...even though I confirmed my appointment multiple times through their e-mail system. If anything, someone from their team should have seen the scheduled maintenance and contacted me proactively if they knew it was not possible to complete. Her only solution was to try and schedule something the following week -- even though I had taken today off work today and driven all the way there, just to be turned away. I was made to feel like I should've known better and that somehow this was my mistake. The woman was by no means rude, but she certainly made it appear that this was commonplace for them -- which is unacceptable. I have had several less than stellar encounters for other scheduled maintenance at this location, but this was the final straw. I would not recommend this location to anyone, nor will I be back to do business with them in any way. read more

I don't know if you're in a crunch maybe but right now they're at capacity which is fine and I appreciate them telling me this but whoever I spoke to on the phone I was in the middle of talking and she just hung up because she was done with what she had to say, and that's just really rude Honestly, I'd rather just go anywhere else. read more

do not go here for a service on your car. my husband got there at 8 o'clock for an oil change and id still waiting at 11:45. this is absurd. will never go here again. On top of that, they finally come out at 12:15 to say it is done and that the total Is over 900$. I hope karma shuts this location down!!!! read more

The service department is a joke. No one knows what's going on. Don't bother scheduling a service because that time doesn't mean anything. 45mins of sitting around...took a discussion with the manager (who looked completely overwhelmed) to get the vehicle back for service. read more

We bought our daughter a used Mazda CX5 from this dealership in February 2023. When we arrived to test drive the car, the battery was dead. They promised to replace it and we came back the following day to test drive it. The car drove fine. We were assured that if anything did go wrong it would be covered by the warranty that they promise on all of of their used cars. 5 days later, our daughter's car wouldn't start. on our own dime, we had to get the car towed to our mechanic. The whole time we were in contact with Autonation who assured us that it would be covered by the warranty. Turns out that the battery was completely dead. The battery they had originally replaced. We have tried to contact Autonation since February to get this billed paid.... CRICKETS! We have tried to contact anyone we can that will honor the warranty. This is just bad business. Don't trust the warranty!! read more

Absolutely. When the first estimate came in, 1275 was the number. Then, after more than a week, there was a new development: the main wire harness had to be replaced/repaired and around 500 was added to the bill. Suspect, but not a deal breaker. Then when I pick the car up, neither the wire harness or the associated labor show up. Again, suspect but still not a deal breaker. What was the deal breaker: two things actually. First, the 'tech' told me the radio was not working. Odd, since it had worked before I left it in your car AND a brief inspection showed a blown fuse. Wow, talk about a misstep. Secondly and most devastating I found a parking ticket for Salt Springs Run with my tags on the ticket! We know it was not us, because we have never been there! To make matters even worse, the rear window has detached from the rails as if something or someone had pushed it in and broke it. Needless to say, it was not that way before. So, all trust for anything related to your dealership just vanished! I'm also taking the car to a trusted electromechanical because there are all sorts of electric gremlins showing up in the truck that were not there before. After contacting management, they are eager to sweep this under the rug AND blame the owner/client. This place is trash. read more

We placed a deposit and signed paperwork to purchase a new vehicle from AutoNation Ford of Jacksonville. Our family was very excited because it was a gift for our son, and we couldn't wait to tell him. Much to our dismay, we were then told 48 hours later that the vehicle was not available. To add insult to our disappointment the salesperson then offered to sell us a "used" vehicle he found as a replacement at a higher price. AutoNation Ford of Jacksonville took advantage of our good will during the current high demand market for their own benefit. We do not recommend car buyers spend valuable time and money with a company with such business practices. read more

Just purchased a car there yesterday. Got home to look at the paperwork. They did not give us the Autonation Certified warranty and instead only gave us the 5 day 250 mile warranty. Plus the miledge they listed on the contract was the advertised miledge not the miledge from the day we purchased the car. So basically we have no warranty at all. Watch they will also sneak in a dealer fee after verbally telling me it was one price with nothing beyond tag, tax, title. DO NOT TRUST THEM. They are basically liars. I wish I could post images on here cause we have screenshots of what was promised. Awful people, awful company. read more

I have an on going problem with dealership that isn't yet solved as of 05/10/2023. the facts: - They profiled me because I'm a foreigner (French) to tricked me into unwanted services and added about $10,000 extra to the cost of the vehicle. They also use my Social Security Number without my consent and run it multiple times. - The way they operate is they get the deal agreed on paper between you and the sales person, manager THEN when in front of the finance person everything change. In my case what they did is adding 9 months to the loan length so they could hide an extra $10,000 on top of the purchase price. They also violate the agreement they have with Bank of America by not respecting the BOA letter of approval and running my Social Security number with other lenders without my consent in order for them to get potential extra commissions. read more

James the service manager is the worst to deal with. awful communication and does not care about you. Terrible customer service from day one of them messing up my truck and blaming my tires. the GM Bob is just as bad. would not recommend this dealership to anyone. I'm at Bozard Ford now. read more

Manager on the phone initially told me that all I needed was my registration to sell my car. When I was there they said on one of their sites it showed my car still had a lien but the other site did not, so they tried to push it through their system before saying I need to get the paper title. I came back a second time with a paper title and the paper the DMV gave me, but apparently they need a receipt from the DMV showing the transaction. How a receipt is more legitimate than an official title and both of the sites that they use now showing that there is no lien is beyond me. Total disregard of one's time and there are much more convenient options to sell your car. Do yourself a favor and avoid the inefficient team they have over there. read more

Arranged to drop vehicle off on a Sunday night before 6pm. Arrived at 4:55pm, gates locked. Phoned on Monday morning, no one picks up after numerous attempt. Sent chat message and cancelled appointment. No effort to retain my business. "sorry for the inconvenience" was the response on the chat. No manger called to apologize or offer me anything. Very disappointing. read more

Today, Autonation has now had my car for almost 2 months. No one will call me back. I did some research and found a USA contact number. When I called I discovered that this was the same number that I had called previously located in the Philippines. They Offered No assistance whatsoever and did not care about the problems with the dealership or the warranty. I will see what I can do with social media. Do not go to this dealer to purchase or have a car service, Read all of the reviews.. read more

Hands down leaps and bounds better than their Phillips Hwy location. Jessica is the bomb she is always on it keeps me informed and they do great work at this location!!!!! read more

Excellent experience buying a pre owned vehicle. Frenki was extremely knowledgeable and accommodating. We had a great experience and will be considering them again when we are in the market for another car. read more

One star because I couldn't give it ZERO stars. They do not communicate with the customer. . . AT ALL! When you call to check on your car late in the afternoon your call will go to voice mail about 100% of the time. And don't bother leaving a message. They don't listen to them, and they certainly don't return calls! For that matter don't waste your time with their "Service" Department at all. I've gotten two DIFFERENT paid diagnoses for the exact same problem! When you speak with the Service Department, even in person, the apathy is palpable. Your concerns are definitely NOT their concerns! Horrible dealership! read more

I recently worked with Doug Hastings and his managers at Autonation for the urchase of a used Mustang GT. I feel I received a good deal on the car, and overall a good experience. My only two issues were: I arrived with all of my paperwork, including approval from my bank, insurance info already transferred, the old plate for the car. Unfortunately, it still took over 3 hours, one of which was sitting waiting for the finance person. I did find that frustrating. The other issue is they only had a single key fob for the car. They did give me a used fob to be programmed, but now I need toi go to a locksmioth and get it reprogrammed or buy a new fob. A car should have two keys (especially for the price I paid). read more

I set up a service apt 3 weeks ago for a re-call and for them to correct my check engine light. No ETA given, communication sucks you can not get anyone on the phone. At this point looks like they are keeping my car overnight and that was never the plan. My suggestion is to avoid this dealership at all cost. Do not buy from them and do not have any service work done Lots of negative reviews comments and ratings of ONE & here is another. Your Dealership sucks in the worst way BEWARE of this dealership. read more

Went for service.... our sun visor had come loose and needed to be replaced. Auto Nation Orange Park quoted me a price of $211 for parts and over $100 in labor. I was shocked and said something to our service advisor and a manager that came in. Neither was the least concerned; not willing to help in any way!!! I left and said we would shop around. When we went to another dealership they were able to order the part for $110 and labor would be $80. Auto Nation Orange Park were ripping me off!!! I'll never use them again for service or sales and we always buy Ford. read more

Sales department is a joke! My new car came off the rail damaged and filty. Asked for free window tint when buying the car for my hassle. Sales manager agreed. Awful service department had my car for a month. Picked up car and no window tint! Sales rep Noel is acting like he never even knew about the window tint. Do not buy a car here! read more