been going there for materials long time now…read more it usally has what I need for my hobby thankks IPS

BUYER BEWARE - I purchased a Eron 6" swivel base for my milling machine P/N E-288 / No150 BASE…read moreONLY. It was advertised as "NIB" new in the box. When I opened the box, the swivel base was completely rusted. It is unusable as is. I contact IPS twice with photos asking them to make it right. They have never responded. So now I have a $90 chunk of rusted metal. WORTHLESS and terrible customer service!

Since my last review of smaller projects/repairs (experience was good), I've brought them more…read morebusiness, thousands dollars' worth of business. Everything is good when they are TAKING your money and business. But, once it goes the opposite way (refund), Roger gets NASTY -- I didn't see this side of him before, always with a smile because while taking money in. I brought some parts to be replicated; 1" shaft with the center with a 2" diameter cylinder with 1" flanged bearings. I was suggested another way to "make" the part that would make everything more "simplified" for me, okay, sure. I wasn't sure what he meant, but after minutes of trying to explain to me, I just went with whatever Roger suggested since he would know better about the mechanics of machine parts, etc., He just told me that I would have to source the bearings myself, which is what I did. He asked me if the diameter could be smaller and I said yes. So I trusted his word and went with it. When I picked up the item, he said, "If it doesn't work out, just bring it back". The thing is, I complained after because what he sold me for almost $400, was NOT SOMETHING HE "MADE". It was a part that could be bought online (~16", 1" shaft with 2 shaft collars), which can be found on Amazon for $35 (shaft) + $10 (2 collars). He then said that he bought it McMasterCarr, then quickly changed his wording to "WE MADE IT". So which is it? (I will never know, but my assumption is he got it at McMasterCarr, as he first stated, or another retailer). Then he said, "I'M NOT HERE TO SAVE YOU MONEY." JUST WOW!! It's my fault for not understanding what he was trying to sell me, but it's obvious my lack of knowledge was taken advantage of--I let Roger do what he does. I believe there is a big difference between MAKING something and up charging for labor, etc., vs. buying $40 dollars worth of parts and CHARGING 9X-10X more!! Especially, to someone (me) whom he kept calling "friend" after all the visits/business I gave him. When he did this "work", I also dropped off a small part that had a broken screw stuck in it. He said it was FREE OF CHARGE to extract it. Anyway, when he agreed to refund me for the $400 (16" piece of 1" shaft), BUT he charged me $85 for the screw extraction that he told me that was free! From ~$400 refund, I received $85 less. This costs him nothing (almost literally) to fix easily. $85 FOR A SCREW EXTRACTION--HIGHWAY ROBBERY!!!! He gave it back to me, with a new screw, "I also gave you a screw". (Oh, gee, Thanks, I guess.)--But I didn't need that screw as I have 100's (if not 1000's) of these screws for my parts -- so he acted like giving me this screw in place of the broken one is a huge hook up, after I spent thousands and thousands of dollars here. I paid for this with my personal credit card, but he made out the refund check to the company I work for. So I asked him if he could cut the check out in my name since I'm the one who paid for it. He said, "just give it to your company and have them pay you." I explained to him that I can't do that because of accounting issues, etc. He got mad and he snatched the check out of my hand with an attitude. This right was the last straw. I was still going to give him more business (which I even told him, thanks for the refund and making this right, I'll be back). He told me, "I DONT CARE ABOUT MAKING THINGS RIGHT AND WHAT YOU THINK, I DONT NEED TO RESTORE FAITH IN YOU OR YOUR COMPANY". Okay, fine. ^Great attitude, perfect way to lose business after the fact that I stated that I hope this one issue won't affect future business and that I would be bringing more business. Roger shouldn't be interacting with customers on the front line if that's his attitude and represents your company. On the other hand, Alex is very polite. While Roger was deflecting the situation, blaming it on me, arguing who said what, this and that. Alex is the one who apologized on behalf of C&H Metal with a smile on his face, while Roger was steaming mad at the situation -- just the way he snatched the check out of my hand says it all. ALEX IS THE REAL MVP at C&H Metal, too bad he's not at top management, because management up top is clearly lacking customer service skills and lacking know-how to keep the customer acquisition costs low. I can bet they'll see this review and Google what CAC is because they don't know. Or maybe, they are making so much money, they don't care how they lose a few customers the way they do. Roger (mgmt) just knows how to take money with a smile on their face until you complain about something, then it gets nasty. This is the type of business you don't want to give business to. If you do give business to them, good luck. Hopefully, it's a short stint because eventually an issue will arise, and Roger has a short fuse, and you may not like the way he handles it. This experience was a blessing in disguise because I found a better and CHEAPER shop to do work for me.

From start to finish, their communication and service were top notch. I've been trying to find…read moresomeone to help with a fabrication for a kitchen hood vent, and finally, found the right company to do it! I would strongly recommend using C & H for your any of your fabrication needs. Great job!

I worked with Jack and Toros on five custom metal railings for second story balconies. They were…read morecommitted to get the job done and willing to help every step of the way. The railings were fabricated perfectly and installation was efficient. Communication was top notch. Highly recommend and would hire again in a heart beat. Great family business.

I am very happy with Metal Design Works. Toros was a pleasure to work with. We live in the San…read moreFernando Valley and he came down quickly to check things out and measure for the project. I have a very specific style and he was able to create a stair rail system based on my inspiration photos. Toros was great at communicating (even when I was on vacation and had very limited cell service), gave perfect recommendations, and answered all of my questions. The rail was made quickly for our timeline and installed in just a few hours. Installation day went smoothly and his staff were great! Very professional and took all the care necessary. We are absolutely thrilled by the final product and the way it fits perfectly in our stairway. It's exactly what I wanted and pictured. I can't wait to show all our friends and family. I highly recommend Toros and his work. The price was also excellent and he worked within our budget.

Never show up and never respond after making the appointment sounded good on the phone but never…read moreshows up

I noticed one of my exterior French doors was sagging from a top hinge. I saw a crack running down…read morethe frame where the hinge was attached. I thought the doors were going to be trashed. Isaac was quick to respond to my call. Came over the next day and took a look at the issue. Luckily it was something else but Isaac still took the time to help me repair it for a fraction of what he estimated. The door works great now. He's honest, communicative, works clean and fast.

Update: My property and walls had some natural shifting in…read morethe soil with the changes in weather and some of the installed gates needed adjusting to close and open properly smoothly. Francisco sent his team immediately to remedy the situation. Amazing follow-up service!

Had a great experience having our large sliding gate and 2 access doors installed in our home. Fair…read morepriced and had an upgrade on the material that was used free of charge in order to further help with the rigidity of the gate/doors. Thank you for thinking ahead to prevent deterioration and wind rattle on the gate. Definitely recommend fm ironworks, Francisco and his team are super easygoing and a pleasure to work with!

I needed a handrail for the front stair of my house right away to satisfy my homeowner's insurance…read more Hovannes contacted me right away and gave me a very reasonable quote, a third of the other quotes I had received. I told him I needed it by a certain date and he completed the project more than a week before the date I had requested. I wanted something simple and he understood exactly what I needed. I'm very satisfied with the result and commend the reliability of this business. I would not hesitate to use their services again.

Posting for my dad who doesn't have Yelp but was so happy with the work he wanted me to post this…read morefor him. "I was looking for an iron worker/welding shop to do some projects for me. I got a recommendation from a friend of my son's to go to ASAP Welding on the corner of Washington & Lincoln in Pasadena. When I went their I spoke to the owner James. Very nice guy that was able to do exactly what I needed. The project was a bit of a challenge but James and his crew got done. I am very happy with their quality of workmanship, professionalism and friendly customer service. If you need a big job or little job I highly recommend this company."

Judging from the reviews explaining their terrible customer service, this comes as no surprise…read more While l haven't used their welding services, this is their truck parked across two "fuel-efficient only" parking spaces on a busy Saturday at Vons on Colorado and Sierra Madre. I see the handicap tag, but the truck was parked diagonally across two spaces not designated for handicapped. And there were open spaces both disabled and non. Disgraceful! Entitled and rude! And to do it in a company truck? Not exactly someone I'd trust with a job I needed done.

Vic displayed a professional attitude and installed an iron gate with a privacy screen and lock in…read morejust about 2 weeks. His pricing was well below the other 2 bids I obtained. I highly recommend this young man with a pleasant disposition and humbleness.

We had used Victor for a few projects and he appeared to do good work. He installed a guardrail…read morethat unfortunately started rusting and paint peeling off - very low quality. It is very unfortunate that he stopped responding to us and we had to bring someone else to finish our project. A little communication goes a long ways. Will not use him ever again.