Stay the fuck away I was sick in hospital had raft help the took the raft payment and would not…read morework with us. Me and my girlfriend have health issues and was told im a monthly not a yearly so I got moved out by the 16th. This place sucks. The team that works there is great Paul in the office is a amazing pice of shit stay away from this place

Antiquated apartment complex. Rent was raised $80 only after 3 months of living there. Dirty when I…read moremoved in. Repairs needed every month. Way overpriced. Washer and Dryer doesn't vent to outdoors.

I live 4 year at little castle apartments, had a excellent experience renting with knight…read moreassociates. Ralph was a excellent maintenance manager, good service overall.

I have been a renter for a couple of years in West Springfield. Any issues that have come up are…read moretaken care of quickly. I just have to send Ralph a text message and he responds in a timely manner and any repairs are taken care of also in a timely manner. He always makes sure that the everything is cleaned up before he leaves your home. Ralph is a very caring person when it comes to tenants and always has a smile going on. He's also a very trustworthy person who you can trust being in your home when you're not there if there's any issues that arise. Ralph is a great asset to Knight Associates.

I happen to see the prior review on here so I thought I would add my experience as well. In Sept…read moreof 2023 my husband and I were looking at a property they manage in Springfield. I asked if they could do a FaceTime walk-through since I was also located in New York. The "agent" was unresponsive after a scheduled time went by, I waited for the call and she was an hour and a half late to do the walk-through. By then I was already at work in an on-call emergency room. She didn't seem to understand how to keep her camera from facing herself and the entire view of the unit was blurred. Included on the After that, she pointed me to an online application where it went unread for over five days. I looked at their listings in this building and there three available units available so why they didn't prioritize two doctors wanting to rent for minimum two years and we needed to move ASAP. I repeatedly called their offices numerous times in a week and I thought I had the renting agent cell phone number but realized it wasn't. We eventually gave up and ended up finding a spectacular place about four blocks away in a much better area. This company was so unprofessional.

This is probably the most unprofessional company I have ever dealt with…read more A woman named Cherry was texting with me. She agreed to an 11am viewing of a property knowing I was driving up from New York (2.5 hours) as well as having told her I was pregnant (7 months to be exact) so the drive is far from comfortable. I had messaged her the day before asking if we could move it to 5pm and she never responded so not wanting to lose the appointment I headed out there from NY at 8am. I text her on the way to let her know traffic was building up and I would be there closer to 11.30am and if it was a major issue. I'm still open to 5pm. She agrees to 5pm so now I have 11.30am-5pm to find something to do. 4.50pm I text to let her know we were a few minutes away. No response. Noone shows up. We waited outside for 20 minutes and nothing. No text, no call nothing. Really disgusting if you ask me.

Sears Property Management is a well respected, Family-Run business. Founded by Paul Sears, they are…read moreclosely associated with Sears Real Estate/Lamacchia Realty Springfield. They own and manage many of the apartment buildings near forest park and are overall just easy to work with.

I understand having a strict application process. I understand being thorough and wanting to make…read moresure that a person is trustworthy, before entering into a lease agreement with that particular person. However, there is a line between being thorough and just being unreasonable. Sears property has crossed that line. When we first viewed the property with one of there agents, they were extremely pleasant, if not a little informal, which i appreciated. We fell in love with the apartment, and the neighborhood so we applied. Our application wasn't accepted, because we didn't pass their credit check. Every credit check i do always shows that I have above average credit, borderline good credit. So I don't know how i didn't pass this part of their credit check. When i inquired as to why i was rejected as an applicant that's when the fun began. They wouldn't even tell me what kind of credit score they were looking for. The Sears representative again and again stone walled me. Refusing to provide me with any information on why I was rejected. They refused to provide me with any information, and just recited that they have a strict policy. Now I asked if we could work something out. Its customary for rental agencies to request a double security or an extra months rent for someone with a questionable credit history. I offered a second security, i even offered several months rent before moving in. No matter what I offered or suggested their representative remained apathetic and really unhelpful. It became clear that they didn't want us to rent from them. My fiance and I really loved the apartment and were really hoping to work something out. However, the staff remained uninterested and unreasonable. I would understand if they showed a little customer service and just explained why they couldn't work with us. But, all I got was uninterested and poor customer service.

Impatient. made me feel like she was to good for someone of my price range. very rude. I've spoken…read moreto multiple agents I need to warn others not to think of going to this company. If she acts this way I can only assume the rest of her staff act the same way. Her husband as her lender on realtor.com?? Just a sketchy feel and I dont want someone to go through what I did.

Angela Mancinon & Tanya Vitale are the only two people who I would consider working with from this…read moregroup. They are fantastic to work with. They do not gossip about your business to anyone. Unlike other agents. These two ladies really know how to give you a good service and be trust worthy.