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    Nicole Satkowski - RE/MAX Compass

    5.0 (1 review)

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    4 years ago

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    Cuoco & Co Real Estate

    Cuoco & Co Real Estate

    (7 reviews)

    We submitted an offer that was $32,000 over the asking price and fully understand that sellers have…read moreevery right to accept whichever offer they feel is best. We have no issue with not being the winning offer. What was disappointing was the way the communication was handled. Before our agent was notified of the seller's decision, we discovered online that the home went under contract. Days later, our agent finally received an email stating that "the seller has accepted a much higher offer than yours." The wording and overall tone of that communication came across as condescending and unnecessarily rude. Combined with the delay in notifying our agent, it left us feeling that professionalism and courtesy were lacking throughout the process. Buying a home is one of the biggest financial and emotional decisions most people make. Even when an offer isn't accepted, buyers deserve timely, respectful communication. Based on this experience alone, I would not choose to use this agency's services in the future, nor would I feel comfortable recommending them to others. I hope this feedback encourages more respectful and professional communication with future buyers.

    If you are going to have an event for children, treat people with compassion. I didn't have anyone…read moreto help me out when Cuoco & Co. Real Estate in Longmeadow MA held an event to meet the Easter bunny and Bluey. After standing out in the rain for an hour we were rushed in with the staff muttering to themselves about how pissed off they were about the event. My daughter was hesitant to go up to the characters but we were continuously shouted at to hurry up. I myself can understand the incredible wait time was stressful for the staff, but the experience itself was awful. It will not be memorable in any way to my child because we probably spent less than a minute in the actual room with the characters. Having no one to help me, I was not even able to get a picture with my own phone because the woman refused to take one of us. I was told to scan a QR code where I will have to dig through hundreds of photos to find a rushed photo of me and my daughter. Standing behind a family, I overheard that this was not the first time the company held this type of event. Needless to say, we won't be back. The company would probably appreciate that since the wait time was ridiculous anyway ¯\_(ツ)_/¯

    Nicole Satkowski - RE/MAX Compass - realestateagents - Updated September 2026

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