As a Health Care provider, I would not recommend McAuley Seaton ever. My 93 year dad, who had a stroke three years ago,while under the care of Catholic Health in the hospital, and is disabled as a result as well as requiring a catheter, was discharged from Mcauley Seaton Home Care because he declined Catheter change, apparently more than once. He does have dementia. When have nurses(particularly home nurses), who are presumably 'seasoned" in dealing with immobile patients with some level of dementia, become so lazy that they cannot make make a call or text the family members for help with the cath change? They just go back to their office, tell their supervisor, who obviously also cares less in terms of helping the patient, and agrees to discharge. Years ago, this would not have occurred but it does now because facilities like Catholic Health and McAuley seaton have accepted situations like this instead of training the nurse better in critical thinking in these cases. Maybe a seminar or two on working with the families of these elderly patient to assist. Maybe calling the health care proxy(me) while they are still in the house so we can offer family assistance rather than to let the old man with a lost "filter" because of a stroke, get a UTI? Maybe the Catholic health system and specfically McAuley should consider training these nurses on what to expect. Even after my dads PMD's office called McAuley and explained that we (the family) would agree to help, they continued to deny treatment. They are truly an embarrassment to the Home health Care system.
Instead a computer generated response, Maybe I can get one person in administration to actually discuss how to avoid similar incompetancies in the future for our sick and disabled members of the community.
Please share my comments with the Medical Director and CEO so they are aware of the quality of services they provide. read more
