Bo (aka Mike) did a perfect job of getting me out of the pickle I was in. I own a VERY HEAVY…read morewaterproof/fireproof lock box which holds family valuables dating back to 1836. Somehow I broke the key off flush in the lock. The box is too heavy for me to lift, let along take to his business. He came to my apartment the day after I called, and used several tools in an effort to remove the stub of the key. It took some perseverance, but he got the key out! I found him a pleasure to work with - he explained the estimated cost ahead of time, showed up promptly, has a delightful personality, and gave my dog some loving attention when she kept wanting to get close and "help"! I won't hesitate to contact him again should I end up in another pickle!

I can't recommend him enough! He came out quickly, re-keyed several locks for us, and made the…read morewhole process so easy. Everything works perfectly, and you can tell he really cares about doing quality work. He was friendly, professional, and took the time to make sure everything was exactly right before he left. It's great to support a local small business, and I wouldn't hesitate to call him again or recommend him to anyone who needs a locksmith, you've definitely earned a loyal customer!

Guy was prompt, professional, and did the job I asked them to do. Price was reasonable.read more

Jackson Key Works (Jim) came out to my cottage in Hillsdale County (over 20 miles from his shop),…read moreand replaced 2 outside door handles, and installed 2 brand new electronic deadbolts from scratch. Then he keyed them all alike, using my house key from our city residence. I was very impressed with his professionalism, and his kindness. He did a great job and was very reasonable. I tried using Home Advisor and also Angi for this job, and they never showed up. Turns out they are owned by the same owner, and they never communicated with me, despite my repeated calls and emails. So I made 2 round trips to cottage (180 miles each) for nothing. Jim at Jackson Key Works was local and responsive, along with probably saving me a couple of hundred dollars over Angi or Home Advisor. Well done Jim!!

I'm leaving this review because my experience with A1 Lock and Safe left me feeling taken advantage…read moreof, despite my best efforts to communicate clearly and act in good faith. I was locked out of my home and called to see if they could help. I was told they were about 30 minutes away and that I would receive a call 10 minutes before they headed my direction. Before receiving any follow up call, I was able to get into my home on my own. I immediately called back as a courtesy to let them know they did not need to come out. At that point, I was told they were five minutes away and that I would still need to pay because they were already "here." This directly contradicted what I had been told earlier. During the same conversation, I was given multiple different timelines, first that they were five minutes away, then that they were ten minutes away, while also being told they were "already here." The conversation quickly became uncomfortable. The person I spoke with raised their voice in frustration and insisted I pay for a service I did not receive. When I pushed back respectfully and explained that I had called before being notified they were en route, he framed a 50 percent charge as a kindness. Wanting to end the tense exchange, I paid. I regret that decision. I feel sick knowing I paid for something I did not need or receive, especially when the situation was caused entirely by poor communication. This experience felt less like customer service and more like pressure. I cannot recommend this company. Clear communication and fairness matter, especially in stressful situations like being locked out of your home, and this experience fell short on both.

Don't like leaving a negative review however My experience…read morewith A1 service was not good. they came looked over and started the job said they would be back afterwards there were a couple no shows or a couple of morning calls of on the way but only to show up late in the afternoon.always excuses. After the 5th day he again promised to complete the work in my car he ask for more money of the original quoted price and threaten to keep my parts and leave the car disassembled . I paid the additional $$ cost just get my parts and car back together and to get rid of this guy

When I spend money with a company I like to understand the costs, all of them. I like to be…read morecommunicated with so that I know they understand the goals of why I am working with them. I also want a friendly engaging professional when they are at my home. The team at Abra Ca Dabra nailed every single item listed above, this is as good at it gets, 5 stars! Keep up the great work Ed and team! My project consisted of a new deadbolt for an external door as well as rekeying of all the locks. I knew what they were going to do and how much it was going to cost.

I had a home I needed to gain access to due to a tenant eviction, I contacted Ed on a Monday…read moremorning, by 5:30pm he was able to meet me at the home. He gain access to it, changed all locks, reprogrammed the garage door and made keys. Him and his wife were super friendly and efficient. I feel like he was quite reasonable in pricing, I was quite happy and would highly recommend Ed for any lock needs.

Found an electronic safe during a remodel with no info regarding combination whatsoever. Was able…read moreto reach these folks on a weekend and speak to a live person. They helped guide me through a reset of the lockout function and try a factory installed code. We cracked the safe without ever leaving the job site. Integrity. Professionalism. Kindness.

Jeff and Ben came out this afternoon and were able to accomplish what a cross town competitor was…read moreunable to - fashion a skeleton key to fit the front door of our 140 year old farm house, and then open it after it had remained closed for nearly 50 years. They were consummate professionals, very efficient and hard working, and very, very friendly. And I think they offered a reasonable price.

Im not sure what happened with other peoples experiences. I have had multiple keys made here, as…read morewell as locks worked on. Every time i visit, I have had a great time! The staff is friendly and knowledgeable. If they cant fix it, no one can! They do everything from auto keys, house keys and installation and more. This is Lansing's one stop lock shop! I can't say enough good things about this locksmith, they will take care of you. They have a nice showroom too.

It's good to live in the city sometimes. See, out in the suburbs you might have to search high and…read morelow for a good locksmith that will be able to sort out your lock and key problems. In Lansing, you just have to go downtown, to Hack's Key Shop. I lost the key to my motorcycle, stupid me. I looked all over for it, and finally gave up. I took a lock off my bike, went down to Hack's, and half an hour later I had a key (and copies!) that would let me ride again. It cost $20 for the first key, every key thereafter was a reasonable $4. Those are pretty good rates - this isn't the first time I've had to do something like this.

The Monroe's provided the type of service I thought I could only hope for. I reached out to…read morerequest a locksmith at 5:24 PM. Thomas Monroe responded within a very short period of time. Soon I had Lauren Monroe on the phone, getting pictures, and within 30 minutes there was a plan for repair the next day. They showed up on time, diagnosed the problem, fixed the lock, and presented an incredibly reasonable bill, especially since they came from Carson City to West Lansing area for the repair. Kind, caring, compassionate people. Thank you so much. I will be recommending you and call you again should the need arise.

From the owner: We are a licensed family owned and operated locksmith business with 40+ years of experience and…read moreexpertise. We can assist you with any of your security need including but not limited to car, home, or business. Our family motto is "The only done job, is a job well done!"