The torsion spring of one of my garage doors broke and the door was stuck in the closed position. I…read morecould not even get it open by pulling the emergency release. I called several places but finally settled on this one and hoped for the best. Well, here are the reasons I would call them again in the future: 1. An actual knowledgeable person at the site answers your call. Not just an answering service who schedules a house visit but cannot give one a firm estimate on the phone. 2. A company that has an actual listed local physical location. 3. A company that is listed as an authorized installer by the manufacturer. 4. Very good customer reviews. 5. A detailed quote that enumerated the cost of each part should it have to be replaced. 6. I was texted the ETA of the repair person along with his photo. 7. ETA and cost was as quoted. 8. The repair person did not try to upsale me more than what was need to do the repair. I was so satisfied I asked them to also replace the torsion spring of my other garage door as preventive maintenance since both doors probably had been installed at the same time.

Very professional service every step of the process of the repair of our garage door: from initial…read morephone call to communications regarding scheduling to service. I appreciated the text to let me know they were on their way, which included the ability to track their arrival as well as info (even a photo!) about the technician. Priced reasonably, great quality service from Brian T. I've used other companies but was happiest with this one!

They never responded to my request. Not sure why but it would have been nice if they had made…read morecontact with me even if it was to tell me they could not assist me

Called these folks when we bought our house so they could re-key the locks and install a few…read moredeadbolts. The entire experience from scheduling the appointment to the actual day of the service to the exceptional follow-up was nothing short of a white-glove service experience. The team is knowledgeable, professional and polite. And the prices were very reasonable. These are not your father's locksmiths! They are dialed-in to the home security business and it shows. I would not hesitate to have them in my home again or to recommend them to anyone.

Great service and scheduling. I called yesterday to make an appointment and today technicians Evan…read moreand Zach came to my house. They not only replaced my old door opener with 2 new ones and a keyless entry pad, but also waited patiently as I relearned using the new equipment. Very efficient and affordable. I recommend Overhead Door of Ann Arbor highly.

Prompt service. I had a new door installed. Nick came out , quoted the job, informed me of options…read moreand explained things clearly. Three days later, I had the door installed. The installer, Trey, was a great worker and a nice guy to have around. Overall, this was a great experience.

They came out the day after I called. Nick called first and arrived on time. He assessed the…read moresituation and fixed two doors within 30 minutes. He had the needed part for one and the "magic touch" for the other. A different company came out a year ago and couldn't fix the one, and wanted to sell me a new system. Nick fixed it and it works great! Obviously they have great expertise, kind, friendly, professional, and great value. Don't look anywhere else. They are fantastic!!

After calling several companies I finally got ahold of a very knowledgeable technician. He came out…read moreto the house got the door opened. Contacted Anderson doors and got my replacement lock which I didn't know was under warranty. After it came in came back replaced the lock at no additional charge. I locked the number in my phone. They are GREAT!

My fiancé and I got home to find we were locked out of our house. I called several companies and he…read morewas the only one who was able to come out tonight AND was super nice throughout the whole interaction. My fiancé was worried we'd be paying a ton, but found the cost to be very reasonable! Thank you so much for saving us!

Rob gave us a quote that was $800 cheaper than A1 garage. He is very kind and did the job nicely…read moreand fast. This is a family owned company. We had A1 out and they wasted 1 hour of my time with sales gimmicks. Rob gave us a quote in 10 minutes and the garage looks great. We recommend him!

We had a broken spring so I found Rob with great reviews. I called to set up an appointment and he…read morewas promptly on time. The repair took about an hour and we are very pleased that the door is smoothly operating quieter than ever. He takes cash, check, Zelle, or credit card so payment was a snap. I would recommend making this call if you need any type of garage door services.

This past winter, I broke our garage door - the part that runs along the track as the door lifts…read moreand lowers. Tim got it fixed in a timely fashion. But the real reason for this review is that, this past week our garage door kept stopping part-way up while opening. Tim talked me through how to fix the problem myself without costing me anything. It's service like this that will keep me coming back, and recommending Dexter Garage Door to friends and family.

Rapid Response. Our spring broke and we were trapped. They arrived within 2 hours of a call at 3pm…read moreon a Friday. The job was completed within 45 minutes

I'm leaving this review because my experience with A1 Lock and Safe left me feeling taken advantage…read moreof, despite my best efforts to communicate clearly and act in good faith. I was locked out of my home and called to see if they could help. I was told they were about 30 minutes away and that I would receive a call 10 minutes before they headed my direction. Before receiving any follow up call, I was able to get into my home on my own. I immediately called back as a courtesy to let them know they did not need to come out. At that point, I was told they were five minutes away and that I would still need to pay because they were already "here." This directly contradicted what I had been told earlier. During the same conversation, I was given multiple different timelines, first that they were five minutes away, then that they were ten minutes away, while also being told they were "already here." The conversation quickly became uncomfortable. The person I spoke with raised their voice in frustration and insisted I pay for a service I did not receive. When I pushed back respectfully and explained that I had called before being notified they were en route, he framed a 50 percent charge as a kindness. Wanting to end the tense exchange, I paid. I regret that decision. I feel sick knowing I paid for something I did not need or receive, especially when the situation was caused entirely by poor communication. This experience felt less like customer service and more like pressure. I cannot recommend this company. Clear communication and fairness matter, especially in stressful situations like being locked out of your home, and this experience fell short on both.

Don't like leaving a negative review however My experience…read morewith A1 service was not good. they came looked over and started the job said they would be back afterwards there were a couple no shows or a couple of morning calls of on the way but only to show up late in the afternoon.always excuses. After the 5th day he again promised to complete the work in my car he ask for more money of the original quoted price and threaten to keep my parts and leave the car disassembled . I paid the additional $$ cost just get my parts and car back together and to get rid of this guy