Seriously couldn't have asked for a better dentist for a first time family! Our little guy popped…read moreteeth early and had a full 8 by a year. Dr. Scott was great talking through everything in regards to what to expect for teeth coming in, how to care for them and what we should do for the next appointment. Definitely would recommend this place to anyone who would ask as the staff was more than welcoming and made this first timer feel like we've been going there for years!

Had a wonderful experience with my 3.5 year old son. It was their 2nd day back from being closed…read moredue to COVID-19 so I was a little anxious for how they would handle a teeth cleaning and check up. They had us enter only after another family had left and it had been sanitized. I was also very impressed with how friendly the entire staff was amidst a pandemic with ever changing guidelines!

Gentle & caring dental hygienist, dentist & all other staff I've encountered here…read more I come here twice a year for dental cleaning. The dentist does a full oral inspection and once a year X-rays. They listen to any concerns & give you the best results. I feel great every time I leave knowing my teeth are in good hands.

I absolutely love my new dentists! Conveniently located just around the corner, I received amazing…read morecare from the hygienist and dentist I saw. I haven't been to the dentist in a while, so I was a bit nervous. However, I was treated with care and compassion from the moment I walked in the door. When I received my dental cleaning, the hygienist was very educational. I learned so much about Dental health that I will carry with me! Furthermore, they gave me some suggestions for a follow up visit (removal of an old retainer wire and teeth sealants). They gave me a great deal on the sealants, and were just as fantastic the second trip. I will recommend this practice to all of my friends and family!

Incredibly disappointed. I have gone here before and felt rushed. Referred a family member to go…read morehere and they did a horrible job. They went in for a crown, wrong size was used, and root was left exposed. After being in pain for weeks went to their secondary location and they pointed out how horrible of a job their other location did and had to go in again to have it corrected and redone. Horrible experience!!

They do not stand by their work. A year later, the crown they placed failed, they refused to even…read moretake a look at it or to replace it. Very disappointed as they market themselves as a "family" business.

After 26 years as a patient, I was shocked by how this office handled my situation…read more Dr. Hoover has always been kind, but the front office and billing were aggressive, inconsistent, and extremely difficult to deal with. I was told a procedure would be covered and that it would be verified in advance. It was not, due to insurance frequency limits. I was later told I owed around $360, which was very disturbing because I would have paid it immediately if that had been accurate. After reviewing my insurance records in detail, I found the actual disputed amount was only $90 -- a major difference that was never clearly explained. In trying to resolve this, I was told a courtesy adjustment was applied, but it was applied to a different tooth than the one in question (#10 vs #11). There also appeared to be a resubmission of the same work under a different code, which contributed to the insurance denial and confusion over what was actually owed. When I attempted to clarify this, including speaking with the doctor's wife, the interaction became confrontational. When I pointed out that the courtesy had been applied to the wrong tooth and that the claim had already been paid under another entry, I was challenged in an aggressive tone and asked how I knew that. My response was simply that these are my insurance records and my teeth, and I had reviewed the documentation carefully. I was also given conflicting information about a required $50 deposit, which added to the confusion and lack of trust in how the billing was being handled. After raising these concerns, I was dismissed from the practice. After 26 years, I was treated like a problem instead of a patient.

Best dentist I've ever had. Super nice office and staff is PATIENT and helpful! I am not an easy…read moredental patient as I have a terrible gag reflex, along with TMJ and an overactive saliva gland that makes visits soooo "fun". Dr. Hoover, and staff, were so nice and understanding - taking it easy and asking if I was ok every step of the way. HIGHLY recommend for something NO ONE WANTS to do.....so it's the best experience of the worst experience, haha

I had to take my grandson in for a multiple teeth to be extracted. The dentist and his assistant…read morewere so awsome with my grandson and me. They made him as comfortable as best the could. They talked to him and that meant alot to this grandson. My daughter was sick so I took him. There tired office was wonderful to work with. Marie Richards

if you are looking for a dentist's office who's receptionists don't know how to do their jobs to a…read morebilling department "one person" who never seems to be at work and when she is she doesn't return phone calls to an office manager that tells you it's your fault that we dropped your insurance right before your appointment "even though I had just verified they did accept it with the receptionist" and we don't have to call you to let you know because it's just a curtesy not policy then this is the dentist for you. But don't worry you can make payments on the hundreds of dollars that they are now billing you. ZERO stars

I have horrible dental anxiety and stumbled upon dr Trumm's office because of Yelp reviews. They…read morekept me at ease even starting with the paperwork before I entered the building. The questions they asked were all about my past dental experiences and actually about my anxieties about going to the dentist. The only thing was I think i read the review on the other location having massage chairs and tv screens on the ceilings. Maybe the other chairs may have this but the one i was put in twice didn't. Anyways It was easy and I was surprised how fast I was able to get in as a new client for my dental pain and was then able to Schedule my cleaning a week after (that might have been luck though). Anyways the minute I ran in the front desk ladies were so warm, friendly and bright and even offered a koozy right off the bat. I actually have been to previous offices where I've actually switched providers just bc the front desk/ancillary staff were the absolute worst but not here! The dental hygienist here not only as friendly but understanding and so knowledgeable compared to other places! They are also on top of their covid precautions too! I can't wait for the pandemic is over so I can finally see those smiles that I know were beaming under those masks!

Great staff, great office. Helped my husband get the dental service he needed after another office…read morefell short. They'll be his new regular dentist.

Well I am usually not the type of person who jumps out and provides praise for doing what they are…read morepaid for but I will this time a shootout to Janal unsure of hrt title I believe a hygienist if wrong I apologize she done a great, job very good at her craft I met thr Doctor briefly seems to have the same confidence and of course thee office staff treats you like you have besties for years so if your looking stop here they will treat you well. Thankyou all Ed

Very kind and patient staff who talk to you about all of your options! The prices are fair as well!read more

Went in for a consultation with my son, they are friendly and helpful. They explained costs out…read morefront and have their own in house payment plans.

Have had nothing but positive experiences with Hawley orthodontics. Family run and gives back to…read morethe local community. 10/10 would recommend to anyone needing braces.