The workers were great and provided great service, but I want to include that when I was there I…read moreheard a manager, over the phone I am guessing, that called a previous employee, that was recently fired, a BLACK ASS GORILLA and when asked what did he say he reiterated "That black monkey." I was appalled by the comment because in these times we still have to deal with things like this in the workplace. I was very disappointed that I had to be a witness to this.

These mechanics are fantastic! I rolled into West Point needing to air up some tires. After being…read moreskunked by Loves "Not-a-Truck" Stop right down the road (they had no air available), a nice lady suggested I go to Express. She said Express had free air and their workers are mighty helpful. She was right. I rolled in there and asked to use their air station. They were extremely pleasant and filled my tires up with that sweet Southern air at the psi I wanted. They would have done this for no charge. That's not common these days. I gave them some gratitude. This type of service is what builds legions of loyal customers that span generations. Keep up the great work!

I called Akins yesterday to schedule an oil change for my son's truck. They mentioned that they had…read morea new place to get a quick oil change. As I realized it was closer to me, it was an easy decision to come here. And Akins service center was kind enough to make an appointment for me. It's right by the Home Depot and easy to find even though all the signage isn't up yet since they just opened last Thursday. I was warmly greeted as I walked in. Everyone was super friendly. From start to finish it took just over thirty minutes to rotate the tires and change the oil. The facility is all new and beautiful. There is plenty of customer seating and even a great work station. They were so fast I didn't even have time to use it. There is a complimentary beverage center with coffee and sodas. I loved that the wall between the waiting area (which is very large) is all glass and you can see the work being done on your vehicle. I think Akins has a huge winner here. I will definitely be getting all of the oil changes done on my son's truck here. I'm a happy customer.

I traveled through Columbus for business, and my engine coolant light came on. They quickly added…read morecoolant and topped off my washer fluid for free. Very clean lobby and extremely great customer service. The nice guys just made my day, especially since I was traveling through and not from the area. Highly recommend!

Have taken Buick, Honda & Mazda cars for various services over 10 years. Honest evaluations,…read morequality service. These people know their stuff. Expensive, not compared to dealer prices! But the knowledge & quality of once & done is what I pay for, not taking a chance that it might get done the right way.

Excellent service. Fast, reliable. I went in as a walk-in with no appointment. They got my vehicle…read moreback right away, came and told me their findings with an estimated cost.

Stopped by and got an oil change! I was greeted by Justin, and he took it from there. It was quick…read moreand easy. He is very knowledgeable and super friendly. I love using this location. Easy in and easy out!

Came to get an oil change and kale the assistant manager was so friendly and actually took a second…read moreto explain to me what I was looking at on the stick to know how to check my oil. He went above and beyond to help me get my headlights changed also.

Their customer service is top tier, I came just to find out if my tire pressure was low and it…read moreended up having a screw in it. Was in and out fast and the price was amazing. I went in worried and came out happy! Would definitely recommend and even come back if I ever need to!

My son is a student at MS State and needed tire service. Randy was great to work with and provided…read moreprompt service! He provided recommendations even when it meant the sale would be lower! Great to know there are still good honest people out there. Thanks again!

Best customer service in Starkville. They dont try to sell you things you dont need. They also do…read morebrake service's for half the cost of other shops.

I arrived at 11:00 for an oil change and windshield wipers to be replaced! I was able to leave by…read more11:30! The manager was on site and SO HELPFUL! Could not recommend dipstix enough!!!!

Friendly and fast experience today. They suggest upgrades and services but you don't have to take…read morethem. In and out fast. 25% off for State students.

About the worst oil change I've ever had. Stayed there for over an 1…read moreHour for them to try to figure out how to put the filter own for a 2022.

I travel all around so I get my oil changed at several different t places. This was by far the BEST…read moreservice I've had. They actually check everything they are suppose to and are very professional.

Came to get an oil change but was unable because vehicle was leaking oil and needed to be fixed…read morebefore oil change. The technician was great and I appreciate there honesty and showing me the problem. I recommend anyone needing work done on there auto give them a try. Do good work.

I should have listen to the reviews before I decided on this place, gateway tote and service. but I…read morewas pushed for time they weren't as busy, Terry, a heavier-set individual wearing glasses and a white shirt. His behavior was the epitome of unprofessionalism and condescension. From the start, Terry repeatedly cut my sentences, refusing to let me speak fully. He addressed me with an intolerable air of superiority, deliberately speaking down to me as though I lacked basic intelligence or understanding of my own inquiry. This relentless interruption even carried over into the simple task of taking down my address on a form. While my immediate instinct was to walk out, I chose to maintain my composure to avoid escalation and because of my tight schedule. What made the experience truly egregious was observing Terry's interactions with others while I waited for my vehicle. He treated every other patron with genuine kindness and grace, yet reserved an explicitly bitter, hostile demeanor solely for me. If there was any saving grace, it was the rest of the staff, who were significantly more welcoming. In particular, I am incredibly grateful to the technician who serviced my vehicle and spoke with me after this incident; his professionalism and courtesy represent exactly how one should conduct themselves in a customer-facing role. Terry, however, is a massive liability to this business. If I could give it no stars, I would give it a F no.

Add extra charges and fees. Also try to sell you on everything. Brought my own oil and they charged…read moreme extra for an oil change.

Is there a new manager? Since my last oil change this place has gone WAY DOWN in customer service…read more Employees on their phones, talking about other employees, and smoking. I had to ask why my oil wasn't being changed after waiting 15 minutes. I was told they were waiting for my work to clear payment. 2 seconds later, oil change. Won't come back.