Great place to board your dog or cat. Large, clean dog boarding area. Each dog has an individual 4…read more,10, run and gets walked 2x daily. AC and Heat as needed....and music!! Cats have a great Cat Condo near the waiting area where they can see everything that goes on. Really nice and clean and friendlly, professional staff. Vet on site.

okay to start out i have never left a review on anything but i'm not letting this go i had brought…read moremy cat in for a haircut at 730am when i dropped my cat off he was completely fine nothing wrong but when i got him back his cat carrier was FULL of pee and he had pink eye or some kind of eye infection. my cat is STRICTLY inside only so for him to get an eye infection the day after his appointment is a red flag and the cherry on top of it was i paid 98 dollars for his haircut and it had lines in the fur and stops where the hair is still longer. he was put to sleep for the haircut i'm confused as to why y'all couldn't clean it up a little. i don't think they abuse the animals 100% but i definitely don't think they treat them with love and care or like they are other peoples animals

Quickly seen, easy access (24/7), and affordable. Office is very clean and staff are terrificread more

I took my dog there to get his nails trimmed. I told them that he needs to be sedated because he…read moregets very aggressive at the vet, and I didn't want him to bite anyone. He's a pit mix so his bite would definitely do some damage. When I checked in I said I was there for a nail trimming appointment and that my dog needs to be sedated. The lady at the front desk said "Well, we can try without it." I said "I'd really prefer that he be sedated because he gets aggressive around people he doesn't know." She said something along the lines of "We'll see." So she takes me back to the room and we wait for the vet. The vet comes in and says "Ok, I can take him." I sat there confused because any time he's gotten his nails trimmed before at a different vet, they do it in the room. So I said "He needs to be sedated." He said "We can try doing it without." I was really frustrated at this point and said "He gets really aggressive during nail trimmings and I don't want him to bite anyone. He needs to be sedated." The vet said "I can handle him.", and took him out of the room. The whole time I'm sitting waiting in the room, I can hear my dog in another room screaming. I was very tempted to go back there, grab him, and leave. When the vet came back in the room with my dog, his paws were bloody. They had cut him down to his clique of his nails. I only noticed this because he had gotten out of his harness and I had to put it back on him, which goes to show how much of a fight he was putting up. I feel horrible for my baby that he had to go through that and come back to me with bloody paws. Had the vet listened to me and sedated my dog, I feel like a lot of this could've been avoided. I will not be returning.

This is a tremendously outstanding group of young veterinarians. They are also great with small…read moreanimals such as dogs and cats. They are the best in south central Iowa.

My spouse and I have been to Family Animal Care in Ottumwa three times so far (9/21/2023,…read more10/18/2023, and 11/8/2023). Our first visit was a last-minute emergency appointment for our cat Sophie who was having stomach problems. Kaitlyn, a Veterinary Assistant, was very kind and helpful. Dr. Drew White, a Veterinarian, was extremely professional, thorough, kind, and compassionate. He expertly diagnosed Sophie's problem and gave us some medicine that helped her feel better. Our second and third visits were vaccine appointments for all three of our cats. One of our cats hates riding in the car, and she made a mess in her carrier on the way to the vet. We didn't ask or expect anyone to do this, but Chloe, a Veterinary Assistant, offered to clean the carrier for us. My spouse and I were amazed by her proactive helpfulness and kindness. We appreciate you, Chloe! Dr. Drew White and Chloe were exceptionally friendly, helpful, and attentive during both of our vaccine appointments. Dr. Drew White answered all of my questions clearly and thoroughly, which I appreciated very much. He has a great "bedside manner". The high quality care our cats have received (as well as the high quality service we have received) influenced my spouse and I to switch from our old vet to Family Animal Care. Even though it's a longer drive, it's totally worth it for us. In my experience, Family Animal Care's prices are fair and reasonable. We're so grateful for their awesome staff and facility. Thank you, Family Animal Care!

My local vet recommended here and I am extremely impressed. Great building, smiling happy employees…read morewho are quick to assist. I am confident in switching here permanently even if I have to drive as far as I do. I am 100% sure they will take every action to keep my animals healthy.

We took our beloved mini-schnauzer Kirby here today for an annual checkup. We were looking for a…read morenew veterinarian after moving to the area. Everyone treated us with kindness and professionalism. Cathy the tech was so gentle with Kirby. Dr Sarah Hughes gave helpful information and was efficient and friendly. We are impressed this is a LOCALLY OWNED vet clinic when all others in the area have gone "corporate". We will recommend this Vet Clinic to all pet owners we know.

normally, I am very pleased, but however, an incident happened when a dog had , when taken to the…read morevet was told that they thought it might be a but would send it in to find out for sure. We didn't find out for the time allotted that you would think you would hear something, so calling the clinic to talk to the doctor we were told she was in call later, however, never received a call the next day when we called explain the situation and we were told that this particular doctor wasn't in and that they would give her a message again so we did hear from her through a text at 8 o'clock at night and that the dog had . the person who has the dog with ringworm was not educated how to care for it, which I thought was very important they have other dogs. So see why we weren't real happy with this visit. And this was the largest ringworm infection I have ever seen so we are all concerned and had to get on what we need to do as and homes sterile

I will not use another vet. They have been incredibly helpful and understanding. Their prices are…read morereasonable. They tell it to you strait so you don't feel like they are selling you on something you don't actually need. True country folk with a love and knowledge for what they do. I have been working with them for over a year, and they have made a loyal customer out of my family!

These people make taking care of your pet, affordable. I love the fact that they don't kiss your…read moreass or that are they aren't fake-affectionate with your pet. They have signs everywhere that are antagonistic towards the type of customers that complain too much. I love everything about this place. If you're looking for veterinarian services that won't break the bank, these guys are doing God's work for cheap. I live in West Des Moines and its totally worth the drive

Disgusting customer service. The gal that answered the phone did nothing but sigh and huff and puff…read moreon the phone and eventually slammed the phone and hung up I can't even began to describe how appalled I was after coming form out of town and listening to my mothers phone call with them.

Very pleased with the great care given to my little torby kitty, Molly, on her first & second…read morevisits to Eastview. From the front office staff to the assistants to the vets, it is obvious that they care immensely for each fur baby, and its mom/dad, that comes through their doors. Thank you for the top-notch level of care!

If I could give a 0 right now I would. I had to put my…read moreyellow Lab Ronni down today and it is a heartbreaker, here's where this horrible experience with Eastview comes in. She went in for a routine procedure on her ear and one week later she is gone. Her lab work prior to surgery was great and after the surgery it went south, what's that tell you. I went to Eastview for 32 years and used to swear by them. Beth Doggett was the best vet I ever dealt with anywhere with great compassion and love of animals. Since her retirement this place is circling the drain from the front desk to the back. My dog went in as healthy as a horse and came out weak and dying. Took her back in within the week and they admitted her. I went in on wed to see her and took one look at her and knew she was done. I took her to Cedar Rapids and the next day I had to say goodbye., breaks my heart~ negligence and not paying attention . I have no idea why Dr Jan did not say we have a big problem. They were going to just let her die in that cage. This is a very poorly run facility as far as I can see and getting worse by the day. Jan needs to open her eyes to what's going on. I will never forget or forgive her for losing my beloved Ronni. She said she wants to "learn from this"? Didn't know I was paying fees for a vet school And at my dogs life's expense? I pulled my files today and told her to never send me any correspondence. I actually had a call from Jan tonight . Funny how I didn't hear from her until Ronni was gone. Wanted to know if she could send a condolence card. What for~ damage was done. I would not take my hamster to this place. If your pet needs any procedure or surgery of any kind PLEASE think twice. If I would have switched vets when Beth retired Ronni would still be alive - I will never forgive myself. They will NEVER EVER get a damn dime from me again and I used to be a big customer spending a lot of money a year. Oh by the way my other lab had the same procedure done a year ago and she almost died after going into a seizure. I'm so done with this joke of a facility, find a different vet people!