Worst medical care provider I've ever dealt with. Impossible to talk to someone. They canceled my…read moreappointment because I was 15 minutes late (had to pick up a sick grandchild from school). Called to advise i would be late kept on hold for 20 minutes. By then I was 20 minutes late and on my way to arrive in 10 more minutes but they could not accommodate me.

This is the highest priced pain clinic in the Cincinnati area and they provide the most horrible…read morecare of any that I've encountered in my 20 years as a pain management patient. At $250 per visit, they are only willing to prescribe much lower doses than any other clinic that I've been to regardless of the patient history and pain levels. This "cookie cutter" approach to treatment is not in the best interest of the patient and it completely ignores their individual needs. Dr. Drako lied to me on my first visit about the level of medication he would prescribe and appointments are not always available before the medication runs out. There are no provisions made for making sure the patient has enough medication to last until the next visit if it has to be scheduled past the 30 days of medication prescribed and this overbooking practice seems to happen very frequently. Please spare yourself the frustration of the substandard treatment that PPTI offers and find yourself a doctor who will treat you like a human being rather than a quick dollar.

I have always had an active lifestyle. At age 42, I developed pain in the lumbar & sacrum regions…read more The pain worsened over the next year to where my lifestyle changed. I could no longer exercise or perform household tasks. I went to an ortho surgeon, who prescribed 18 PT sessions to strengthen my back/abdomen. The PT released me from therapy because I did not have a lack of strength in my back/abdomen and that my pain must come from elsewhere. So, I went to see a chiropractor and after adjustments, he told me a story. His wife had suffered from chronic back pain. As a doctor himself, he had done research and came across a pain management doctor in the area. He sent his wife to that doctor and after several treatments, she was pain free and had remained pain free to that date. That is how I came to meet Dr. Munir. I made an appointment at Southwest Ohio Pain Institute (SWOPI) and by this time, I was waking up around 3:00 AM in such pain that I could not fall back asleep. I had sleep deprivation and passed out during my first appointment. His staff was excellent and I felt like I was in the right place. This doctor was going to help me. Dr. Munir completed a physical exam and asked questions to understand what triggers the onset of my pain. After a series of evaluations, he informed me that he did not believe it was an issue with my spine, but rather an issue with muscle spasms pulling at my spine, resulting in both muscle & structural pain. Dr. Munir outlined a program, which included steroid shots, a low dose muscle relaxer and a series of stretches to be performed multiple times a day that would target underlying muscles not often reached through traditional stretching. After a few days of following his program, I experienced my first good night of sleep in close to a year. After about a month, I was experiencing about 50% relief, but I wanted to shoot for the stars and get back to my active lifestyle. Dr. Munir suggested adding red light therapy to my program. His studies had shown that when used in conjunction with steroid injections, the red light therapy (performed twice a week for 8 weeks) would add additional pain relief. And he was right, it did. Not 100%, but by that point my pain relief was about 85%. It was well worth the time and the investment. Again, not one to give up or settle for anything less than 100%, I tasked him with finding that additional 15% of pain relief that would allow me to sleep each and every night, perform household tasks and get back to exercising. Dr. Munir suggested radio frequency ablation (RFA) and thus we started on the evaluation process to determine where most of the pain stemmed from. We decided to treat my left side first - it was a rather simple 20 minute procedure, local anesthesia, performed in the office. I walked out and soon realized that my pain was gone. It was 100% gone on my left side with about a 95% improvement on my right side as well! I could immediately tell the difference in muscle tightness from my left side to my right side. I came back in a month to see Dr. Munir for treatment on my right side. By then my life had changed dramatically. I had been going to the gym, I had started running again and lifting weights. I was sleeping through the night - every night - and feeling rested in the morning. My physical state had improved and so had my emotional state. I was ecstatic with the results! I couldn't believe that I'd spent a year seeing different doctors (by the way, I also saw a neurologist, a rheumatologist and got a second opinion with another orthopedic surgeon) and Dr. Munir was only 5-minutes from my house. It has been several months now and I am 100% pain free. I am also free to pursue the things in life that bring me joy. Thank you, Dr. Munir, for taking the time to ask me thorough questions and for spending the time to properly evaluate my physical issues and for developing a treatment program that was unique to me. Thank you for sticking with me and for not brushing me off because there wasn't a glaringly obvious reason for the pain.

My doctor, Phillip Pham, is absolutely fantastic. He is genuine, remembers little things about…read moreyour life (I've been engaged sine Decemner), and he always thinks to ask me how planning is going. One slight caveat, he reminds me to quit smoking after every appointment- I've literally never smoked a day in my life. Tina, the front desk employee is fantastic, too. She is super friendly, remembers my name every time. Bravo!!

Dr. Soin is exceptional ... he listens, asks questions, offers what he feels might be the issue(s),…read morealong with possible options to relieve the problem. Dr. Soin has a passion for finding the source and treating it appropriately without drugs. He's stuck with me to find and treat my back pain, and I couldn't be more pleased! He's given me so much relief I never thought possible; and this relatively pain-free mobility has truly changed my life!! Additionally, his staff is very kind & professional ... he has put together a truly well-oiled organization. I highly, highly recommend Dr. Soin!

One of the nicest most compassionate doctor I've ever known!…read moreI've been a patient there for many years. Dr Soin is excellent at what he does. My back always feels better afterwards. He's kept me out of surgery! I totally trust him!! Very nice staff also!

Dr. Soin is without a doubt the best pain management doctor I have seen. The office staff are very…read morewell informed of office policy's and make sure all appointments with the doctor are scheduled properly. I would recommend Dr. Soin 100%.

I'm deeply disappointed in my experience with this practice. My husband had a great experience with…read moreDr. Steimle for both knee replacements, so I expected to be in good hands for my partial meniscectomy. Unfortunately, poor communication has consistently derailed my recovery. **Nerve complication:** I developed a rare nerve injury from the pre-surgery nerve block, causing excruciating nerve pain in my right foot that at first shot all the way up my right leg. In the days following surgery, I visited the ED once and called the on-call physician twice about the pain. The second call was particularly discouraging -- before I could finish a sentence, Dr. Matt Heckler interrupted me and said in a scolding tone, "Look, you either need to go to the emergency room, or you need to just CHILL. I can't diagnose you over the phone!" The nerve pain has persisted since surgery. Again, the nerve complication itself is not Dr. Steimle's fault -- but Dr. Heckler's response to it made me feel like he thought I was just being "dramatic" in reaction to "normal" post-surgical pain, when there was nothing "normal" about it. **PT referral:** I expected to start PT the week after surgery. Instead, either the referral was never sent or never went through. I only found out at my 3-week follow-up, when the assistant resent it -- and we still had to follow up with the PT clinic directly to confirm they'd received it (they hadn't). I started PT roughly 5 weeks into what should have been a 6- to 8-week recovery window. **PT attendance and the office manager:** I have coexisting health conditions (IBS and a medication with unpredictable GI side effects) that forced several cancellations. One week, I left a single voicemail canceling both Monday and Wednesday appointments specifically to avoid a last-minute cancellation on Wednesday. PT marked Wednesday as a no-show anyway. When the office manager called, she implied twice that I was lying -- once about leaving the Wednesday cancellation voicemail, and again when she insisted I'd been given a direct phone number to PT at my first appointment. I had not. My appointment printout listed the main office number she'd just told me I was wrong to call. ‍ **In-home PT referral:** Given my health situation, in-home PT made far more sense. Besides, I didn't appreciate the way the PT clinic office manager treated me, so I cancelled clinic PT, and requested a referral to in-home PT on January 25 by voicemail and through the Healow portal. No response until I sent another message on February 3 -- when the assistant replied that she'd send the referral, though she found it "unnecessary." It was apparently never sent. As of March 6, the home health agency had no record of receiving anything. After another message, I finally got confirmation today (March 11) that the referral went through today. I start in-home PT tomorrow -- over three months after surgery. My knee currently hurts worse than it did before the procedure. I sincerely hope the delay hasn't caused lasting harm.

This place is, essentially, a horribly run Walmart of the Ortho world. You aren't a patient as much…read moreas you are just another number in their incompetently run system. They care more about volume of service than they do about the humans who trust them with their health care. After my horrible experiences at OASWO (showing up at 7a for a confirmed appointment, only to find the scheduler did not do their job; showing up at Little York with a confirmation on my phone, yet having to drive another 25 minutes to Yankee Road where the scheduler incorrectly had me booked), I will never return and advise you, dear reader, to avoid them at all costs. If they cared, I'd still be a patient. But they don't, so I'm out.

I went in with shoulder and a tailbone pain that made it hard to sit down. Dr. Wright and Adelle…read morehelped get me back to feeling 100% I have daily exercises to keep up with but at least it's in my hands now! Definitely would recommend! Already have told my friend that have pain!

This is the second time I have been here. Dr. Wright has helped me get back on my feet. Pain free…read more He has given me all the tools I need to return to my exercising and activities. I would recommend this to anyone.

They are not even worthy of a one star. The office staff were real rude and canceled my appointment…read moredue to missing paperwork, and being 15 over my set appointment time. Waiting on my PCM to fax referral to the. They literally faxed it over 1 minute later but they wouldn't budge. When I brought it up to them and asked why they didn't have all of this information prior to my appointment they advised me it was my responsibility. So I asked then what is your job, then I was told to leave. The other representative not even the one taking care of me popped her head out the glass window and shooed me out the door by waving her hand and said you can leave now. I then had a few choice words that I'm not proud of. You know folks don't know what the other person is going through at that moment in their lives. Such a horrible experience. I will never go back to this office or this doctor.

Always friendly, on time and quick easy procedure. Ladies are super sweet and not hard on the eyes…read moreeither. Just sayin.