UPDATE: after getting the bloodwork to confirm my miscarriage, it took them one week to "read the…read moreresults" to me and then proceeded to bother me about the appointment I had cancelled that they still wanted me to come in for. I had explained to them already that I was not interested in coming in again and will be finding another provider and they still tried scheduling me, even after reiterating this information. Leave me ALONE.

Dr Hardy is a great doctor. Came in for other things and NPs were very kind as well. Had one bad…read moreexperience with the front desk over the phone, but had good calls since.

The worst! If you like invasive and painful procedures with no follow-thru regarding your results…read more(for endometrial cancer no less!), this place is for you! You also get the added bonus of having the office manager Lori say to you "we are done here" when you call her to inquire as to getting said results in writing! What a joke! Bonus: being put on hold forever!

Pretty bad, indeed. Not sure how they got the Best of the Best Awards, from what I experienced. Met…read morewith Jessica Capaul in October 2024 for an issue. We did some testing and adjustments, however, I was never quite happy with her analysis or care. So, I sought outside care, and thank goodness, found a very competent, caring provider who is trustworthy and has provided comprehensive information and direction. But wow!, interaction with Lori Amende , office manager, topped the subpar care from Ms, Capaul as she attempted to berate me for wanting a refund for a surprise billing for myself and insurance company for paperwork completion as well as my patient portal contacts with Ms. Capaul. For a minute there, I thought I was Zelenski in the Oval Office meeting! Sorry Ladies, I have a right to choose my care as well as protest poor service.

I have gone to health care for women for years now and they've never been anything except kind and…read morewelcoming.

Terrible OB. She doesn't care about how you'd like your pregnancy to go and will threaten you with…read morehypothetical scenarios to scare you into doing what she wants. Every appointment was negative, even after being relieved when my baby turned head down, she just went on to the next negative issue that 'could happen.' Understanably, the negatives need to be brought up, but should we dwell on them? It took me 10 years to get pregnant, and when she suggested induction at 36 weeks I questioned it only for her to throw my struggles in my face. She looked down on me, scoffed at how I wanted to do things, and stressed me with unnecessary theories. She's sneaky. Ordering tests without talking to you rescheduling appointments without telling you... she's awful and only cares about herself.

Waited months to be seen, went to this clinic a total of 4 times and saw 2 different doctors. Had…read moresevere itching in my ear canals and couldn't get an answer as to what was going on. Dr. Falco was nice, cleaned out my ears each appointment but only prescribed me ear drops that did not work. At the second appointment, he didn't really know what else to do so I switched to see Dr. Van Buren. Van Buren was the worst doctor I've seen in 15 years. Bad attitude and wouldn't help me. When I described how intense the itching was and that I couldn't help it, he told me he can prescribe anxiety medication....so let me get this straight. Instead of fixing the problem , you want me to mask the symptom and just take anxiety medication? Unbelievable. I've never been more angry in a split second than that. Completely dismissive and rude. The second appointment I had with him, he didn't clean my ears, spent 5 minutes with me and told me to keep using the ear drops that haven't been working. $100 for that appointment for him to do NOTHING. I asked what he thought was going on since no one had told me. He said he thinks it's eczema and that he sees thousands of patients with this every year so I should listen to him. Yet what he's been doing hasn't helped me at all. What a quack. Completely incompetent. I was done with that pathetic excuse of a doctor and clinic then scheduled with Spokane ENT in downtown. The doctor at the downtown location was wonderful. Prescribed me a medication that helped then gave me a referral to an allergist who was able to completely get rid of the eczema. After 1 appointment. Do better Van Buren. If you hate your job this much then leave. I actively tell people to stay away from you and this practice.

Doctor Falco and his staff were personable, comforting, and recommended that one of the procedures…read moredid not need to be done. I was grateful for his feedback. He and his staff were recommended by Kaiser Permenate and Cheney Dental.

Dr. Moss did my total left hip replacement just yesterday, 7/8/26. He's great. He explained…read moreeverything that he would be doing in surgery. Everyone at MWOS was great from the moment we checked in. The receptionist was very friendly and discreet when it was needed. My nurse, Cathy, was awesome She took great care of me, again explaining everything she was doing and why. I needed some special assistance at one point before going in for surgery and she handled it professionally and, again, with discretion. She also took care to include my husband in all conversations as did everyone who talked to me before surgery. The nurse who took care of me in recovery was great! I think her name is Wendy. Made sure I was comfortable and coming out of it well. The nurse who wheeled me out to the car whose name I didn't catch was also very friendly and made sure I was moving correctly when getting into our Jeep. Everyone here was awesome! I highly recommend NWOS and Dr. Moss. I have not had one bad experience there with anyone and am looking forward to having my right hip done there as soon as I can.

I have had four surgeries with NW Orthopedics: both hips, a shoulder and a knee, all total joint…read morereplacements. I've had three different doctors for them and each of them are top rate. Dr Lynch did my first hip, Dr McDonald did my shoulder and knee and Dr Reichard did my other hip. They are all amazing doctors.

I have been with Northwest Medical for several years. I find the doctors and nurses all very…read morehelpful. I have been a patient of Dr. Paulson for a couple of years. I like him very much. Jean Peetets

My first and only appointment with Ms Hall was for an annual exam. She did absolutely nothing…read moreduring the exam. Did not listen to my breathing/lungs or heart. I had to ask for the basic blood test. She did not order a mammogram, colon or bone density test. I complained of my ear plugging and she did not even look at it. I had injured my arm and found out later that she made no notes of it and wanted me to come back in merely to order an x-ray for it. It would be impossible to see what was wrong with a probable Deltoid muscle tear without an x-ray or MRI so why she refused to order one, I do not know. I guess just to get money for another useless visit. I told Whitney that I was depressed after losing my grown daughter w/young children to cancer. She immediately turned the conversation to all about her own problems without addressing any possibilities that might help me to better cope. After telling the staff manager, Margaret, that I had been told via text I would be switched to an actual doctor after reporting the poor service from Whitney, she said that they do not text and it must've been a robo response. I then sent proof with copies of the actual text messaging that I had an ongoing conversation with someone that was going to assign me to an actual doctor, which never happened. Margaret never acknowledged, apologized or helped in any way. Northwest Family Medicine is a terrible place and I would advise any and all to stay clear! Even the offices did not feel that crispy clean like one would expect from a good medical facility.

Rude receptionist, condescending announce I was late but actually arrived right on timeread more

Really not sure what to think. As usual, very arrogant drs. and not personable at all. The dr…read morefinally graced me with his presence 40 mins after my appointment time. This was my initial visit and he walked in and asked so what are you expecting us to do for you? I said I didn't know as I didn't know what all was wrong. My general doc ordered the MRI and he didn't think things were horrible but didn't know. The surgeon PA points to X-rays they took and says well this isn't an easy fix like I'm assuming you think you will be getting. I just sat there because I was there to find out what was wrong. Very strange atmosphere. Very arrogant staff. It would be nice if the tech and the dr could just show a bit of kindness and compassion to their clients.