Don't bother. I called on October 16, 2025 and asked about repairing a chimney and they hung up on…read moreme. Less than a 1 star if possible.

Tim came out to clean and inspect our wood burning fireplace insert that he installed a few years…read moreago. Tim was very flexible in his scheduling and showed up on time. He was extremely thorough, neat and meticulous during the cleaning and inspection process, and I would definitely recommend him to anyone who needs their chimney professionally cleaned and inspected.

Hired to do clean my gutters, said he didn't have the equipment and thought it was a Chimney…read morecleaning. Said he would come back the next day. I wanted to get it done, because there was few days of warm weather and the leaves wouldn't be frozen. Never made it back and two days later it snowed and couldn't get it done until early march when the roof thawed.

Arrived on time. Friendly and completed the job as agreed to. Mindful of keeping the area clean…read more Thank you.

They could actually give the quote that they said they would. They came and looked and measured and…read moreI got no response.

This company has reached out and have scheduled an appraisal…read more So excited to see what Chris can do for us thank you for calling me personally to fix my mix up with companies

Poor company I have to give 1 star just so the review will post otherwise I wouldn't give them any…read morestars. Did not show up to do the estimate and didn't even have the courtesy to call me. When confronted they said they were canceling the appointment (no kidding you were already an hour late when you finally answered the phone genius) and hung up the phone. Read the reviews people stay away from this company.

The only reason they get a star at all is because they are friendly people. But the work, never…read moreagain will We use or recommend. Spent 4 hours cleaning paint off everything, floors, toilet, stove, drapes (can't get the paint off them) etc. drapery hook was broke, rod bent. I had to put new drapery brackets in and order new hooks. Painted over needed wall repair, only sanded one spot, but had told us that walls would be repaired. Wish we had read the review.

Reliable and well trained service personnel. I have used Answer Heating and Cooling, for over 10…read moreyears. They have a wealth of service parts for most furnaces.

Story of the furnace: It was blowing cold air. We would have to turn it off for 30 seconds, then…read moreturn it back on. It would then blow warm air until it hit the right temp. Once it turned off and got cold again. It would then kick on with cold air. So we would repeat the process. We called Answer H & C who said they could come out immediately and look at it. Which I was grateful and the reason for an extra star. Once they started looking at the furnace, within minutes said it was because of our smart thermostat and the power adapter. They said we needed a new one. Which not knowing much about furnaces I took their professional opinion on it. I contacted the smart thermostat company and they said with the problem we were having is not due to their product. They wanted us to get something in writing from the heating and cooling company. Which we did not get in the first place. So I decided to contact a different company to see if they would tell me the same thing. Once again within second of taking off the panel, they saw some O ring that shouldn't be laying there in plain sight, and said we have a bigger problem. After taking 30-45 minutes inspecting the furnace they found we had a huge crack in our heat intake I believe they said it was. Which could cause carbon monoxide poising. By the state of Michigan they had to shut our heat off. Which this was the coldest week we have had so far. They showed me on the camera where the crack was and actually ended up finding two. We ended up going with that company for a new furnace since they were able to bump us up ahead of schedule within a couple days. Long story short, it seems like the Answer gentleman that came out did not want to work to hard and he realistically could have caused us more harm not fully inspecting the furnace. I was upset we paid $150 for him to come out and put the blame on the smart thermostat within 5 minutes of being there. Only reason I gave an extra star was the time frame they came out. If he would have inspected it and found the same crack I am sure we would have immediately went with them for our new furnace. Now I will look else where whenever needing any other service done.