Very professional and friendly. Fortunately my problem was only a pilot light that was out on my…read morehot water heater and he only charged $50 for his time and gas! I would definitely hire again when needed

Fast response time when my AC quit on the hottest day of the season so far…read more Fortunately for me it was just a furnace fuse. Only charged a service call. One happy customer.

Great staff. Great work ethic. Great service. Very satisfied!! I highly recommend them. We…read morewon't call anyone else.

Disappointed. Was a 13 year customer. Woke up w no heat on Sunday. Called and left message at…read more7:30am. Didn't get a call back until 11am. Had someone else here by that time so said I was all set. However, person didnt have the part needed (I have boiler heat). Called back and left a message to have GW return, but that call was never returned.

For a business that's supposedly been around for 100+ years, you'd expect a certain level of…read moreprofessionalism and expertise. You'll find neither here. Our experience has been a nightmare: incompetent technicians who don't know how to properly install a unit, leading to poor initial installation that they refused to stand behind. They then had the audacity to charge her again to fix their own shoddy work. Add in rude and snide remarks from their staff, and you have a company that clearly prioritizes profit over customer satisfaction or quality work. Save your money and your sanity-look elsewhere.

Brett fixed our air exchanger and was very patient in answering all our queries. Will strongly…read morerecommend their service.

They did lots to my old house. New furnace with a/c. Replaced the entire natural gas piping…read more Installed 2 hot water heaters. Got an electrician to put in a new 100 amp service. They Helped me out.

Needed a new hot water heater...prompt and courteous installers,great service,would call again.read more

I had my boiler serviced by J Fries three times since October; I've been down there several times…read moreopening the valve to release the pressure like Jim showed me to do when they were installing a new expansion tank (something that felt odd to me, constantly having to run down to do but it's my first time with a boiler system) it was taken out on me when they cracked my pipe when replacing the expansion tank, and I said I wasn't gonna pay for that. It felt awkward the rest of the time they were in my home. Now It's been below zero outside and my boiler still needs to be serviced. The next week water pressure went down throughout my house and Now I've had two plumbers come out and the city saying the boiler pipe has pumped 56,000 gallons of water under my house since the first week of February, the week after they cracked my pipe.

Jim arrived on time. Was able to quickly diagnose the problem. He had the parts, installed them…read more He did a great job.

Service to customers, they never got back with after they came for a estimate, I called them back…read moreand they said they would have someone get back with me it never happen

Poor service and communication. Work was never completed but was charged a service fee.read more