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    McCoy Samples Mattingly Dental Clinic

    1.0 (4 reviews)
    Closed 8:30 am - 5:00 pm

    Services - McCoy Samples Mattingly Dental Clinic

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    KC Braces and Kids - Actual Patient.

    KC Braces and Kids

    4.3(6 reviews)
    40.6 mi

    As a fellow healthcare professional, my family's experience at KC Braces + Kids has been deeply…read moredisappointing, despite the positive orthodontic results for our son's braces treatment. For nearly two years, our family has relied on this office for both orthodontic and general dental care for our three children. While we are pleased with the clinical outcomes of the orthodontic care, the consistent administrative mismanagement and customer service issues over the past 8-9 months have been exceptionally frustrating. Our concerns include: * Patient Misidentification: During a scheduled simultaneous cleaning for both daughters, only one was initially called back. After a 30-minute delay, inquiry revealed they had mistakenly called back another child with the same first name. This lapse in verifying patient identity raises significant safety concerns, especially when considering more complex procedures. * Scheduling and Service Coordination Errors: Following a combined orthodontic and dental cleaning appointment for our son, we returned home only to receive a call inquiring about his missed dental cleaning, which was supposed to have been completed during the same visit. * Difficulty with Follow-up Appointment Scheduling: We have repeatedly encountered issues securing timely follow-up orthodontic appointments. What should have been a 3-4 week interval was told to stretch to 6-7 weeks due to lack of availability. Addressing this required direct intervention from the office manager after raising concerns, highlighting a fundamental problem with scheduling capacity or management. The office manager's explanation--that patient follow-up timing shouldn't be told to patients, but rather scheduled by office staff as soon as available and that non-traditional braces doesn't effect treatment--is contradictory to the sequential nature of orthodontic care and suggests scheduling availability inappropriately influences treatment planning. Adequate scheduling blocks, particularly for case-by-case orthodontic appointments, seem necessary, and if availability is consistently limited, it points to potential staffing or space constraints, which should be addressed before accepting new patients. * Billing and Insurance Verification Issues: With only a few months remaining in our son's treatment, we discovered that our initial cost estimate was incorrect because the office failed to verify our insurance coverage as promised by the financial coordinator. They lack documentation of any such verification. Consequently, despite paying the originally quoted patient portion in full, we are now facing an additional balance. When confronted with this significant oversight, we were advised that as patients, we should have personally verified our insurance coverage rather than relying on the office's assurances and good faith estimate. In summary, while the clinical care provided by the orthodontic and dental professionals at KC Braces + Kids has been satisfactory, the consistently poor office management and administrative errors make it impossible to recommend this practice. We plan to transfer our family's care elsewhere as soon as our son's braces are removed.

    Our son just got his braces put on yesterday and we couldn't be happier with the results. Very…read moreprofessional atmosphere, made our son feel comfortable and did a great job. Would highly recommend if you're looking to get braces.

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    KC Braces and Kids - KC Braces and Kids

    KC Braces and Kids

    KC Braces and Kids - KC Braces and Kids waiting room.

    KC Braces and Kids waiting room.

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    KC Braces and Kids business/check-out desk.

    Noyce Orthodontics

    Noyce Orthodontics

    4.1(7 reviews)
    42.5 mi

    Dr Noyce and his crew helped me, as an adult, get me that signature American smile a few years…read moreback. You know what I'm talking about bc most kids get braces regardless of whether they really need them or not, but that was not the case with me. In any case, I did not do Invisalign, but rather the Spark aligner system which was less expensive but seems to be just as good, so keep that in mind! Lastly, my most recent visit was to get back in for a scan so I could get some replacement retainers made. It was easy to get in within the next few days. Also, the staff was just so friendly, it just made the visit that much more pleasurable.

    Dr. Noyce was super nice and gentle with me when he was the one helping with my braces treatment…read morebut most the time he had young girls working on my teeth and to be so honest they weren't gentle and had no idea how to do their jobs they could never get my brackets to shut after giving me a new braces wire every once in awhile and because they couldn't they'd end up accidentally breaking a bracket and trying to pin the blame on me while I sat their in pain. After the appointment they'd tell my mom that she needed to pay for my broken bracket as she knows for a fact I didn't break it. I do understand Dr. Noyce was quite busy so he needed people to help him run the place but honestly their could be better people. My mom always stuck up for me and said I know her bracket wasn't lose before we came here or she would have told me which is true! Despite the horrible service from the younger ladies they seemed nice they just were never good at their job could have had better training. Other than that Dr. Noyce is wonderful and would totally recommend going to Noyce Orthodontics for your treatment.

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    Noyce Orthodontics
    Noyce Orthodontics - Dr. Noyce hanging the new sign

    Dr. Noyce hanging the new sign

    Noyce Orthodontics

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    McCoy Samples Mattingly Dental Clinic - generaldentistry - Updated August 2026

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