It runs like a 1970s poorly managed small business. Icon Eyecare is a top heavy organization with…read morean inexperienced management team whereas technology is an afterthought. Unfortunately, Icon Eyecare's onboarding/training has been the least effective onboarding implementation I have ever encountered. Delays and gaps in communication during the interview and onboarding process whereas a week or more went by where I heard from no-one. The employee introduction that was sent out to introduce me to the staff wasn't about me but rather another employee. The Peter Principle appears to be in full effect at ICON Eyecare, with individuals placed in leadership roles without the requisite competencies to effectively manage teams, processes, or organizational growth. Turnover is rampant. Advancement within the organization appears to be heavily influenced by personal relationships with leadership, specifically Dr. Xxx, rather than performance-based criteria and historical data. Additionally, it was verbally shared with me by a middle manager that long-term professional success is closely tied to one's relationship with Dr. Xxx, and I opine that negatively impacts role stability and retention. Employment at Icon Eyecare hosts a very poor culture in that it is highly cliquish and gossipy, with inclusion and influence concentrated within particular groups. The mileage reimbursement rate is significantly below industry standards. 27 cents a mile will not cover wear and tear on your vehicle. With that, there is also criteria that must be met on the year and value of the car you drive in the field for Icon Eyecare. I was given instruction from my supervisor to stop driving when I hit my maximum mileage payout as the reimbursement rate was capped and I wasn't getting paid for the additional miles driven. Leadership practices at the middle-management level tend to lean toward a command-and-control (yelling and name calling included) approach, which impedes engagement, trust, and performance. It has been noted that techs do not need experience to work at Icon Eyecare as Icon will train them. The employees receive training and then leave the organization and take their new skill set where they are paid a fair wage and are respected. As a member of the growth team, I was disappointed to learn that my business cards as well as my supervisor's business cards contained an incorrect phone number for approximately eight months which directly impeded outreach and effectiveness. It is important to note that there appears to be a tight budget in that I was unable to receive current collateral to promote the business despite multiple requests. Once received the newly ordered referral forms, I realized I was provided the incorrect collateral, again, by my supervisor. The organization's extreme risk aversion to the Kickback Law compliance materially limits what a physician representative can reasonably and effectively do in the field and middle management doesn't understand the law whereas poor direction was given and a violation occurred. Organizational changes occur frequently and rapidly, often without soliciting input from those most affected, which can disrupt workflows and reduce engagement. Employees who raise concerns about ineffective policies and procedures appear to face adverse consequences from coworkers and leadership, which discourages constructive feedback and continuous improvement. In the eight months of my employment, I observed two CEOs and a Director leave the organization, all of whom appeared to be pushed out by a cliquish leadership team. This high-level turnover raises concerns about organizational stability and leadership effectiveness. Rather than investing in existing employees and internal capabilities i.e., CRM for the growth team or for an iPad in the field, the organization opted to acquire a competitor. Given existing operational challenges, this decision raises questions about capacity, strategic priorities, and oversight. My advice to future employees is to ensure that all employment-related agreements, job descriptions, and offers are documented in writing, signed by both parties and dated. In my experience, within just three months, I went from being offered a company vehicle to being offered a $1,200 monthly stipend instead, and ultimately was required to use my personal vehicle in conjunction with a mileage tracking platform and being reimbursed at .27 cents per mile. The absence of a job description and organizational chart limited clarity around responsibilities, decision-making authority, and team structure, which can affect onboarding, performance expectations, and overall operational efficiency. There appears to be limited responsiveness from senior leadership to emails from staff, which can hinder collaboration, timely problem-solving, and employee engagement.

Please come here if you want to wait over 2 hours for scheduled appointment. It will give you time…read moreto watch the employees play on their phones!! Don't worry...they won't bother you with communication.

Dr Carlson and her team are simply the best. I would highly recommend Insight Lasik because of her…read more She pays attention to every detail, but also knows all of the higher level stuff. From the initial consult to yesterday's surgery, I was impressed. To some Lasik surgery on both eyes may not seem like a big deal. To others, including me, I'd say it's daunting. Her calming demeanor helped comfort me throughout the whole process.

Both Insight Vision Group (ophthalmology) and Associated Eyecare (optometry) are the most…read moredisorganized businesses with whom I've ever dealt with in my home state of Colorado, even worse than UCHealth/CU Medicine, which is truly a low bar. Associated Eyecare: - In 2025, I saw Dr. Pethe, who was wonderful, and who released my medical records to the portal like a normal doctor, immediately after my appointment, on the same day, with no follow-up required, and he printed out my new prescription for glasses - In 2026, this week, on Wed 9/9, first receptionist Noemi failed to call me to alert me that Dr. Pethe had left this practice (no wonder why!) *MONTHS AGO*. Instead, I found out during my 24-hour in advance reminder call, not the proper communication, but Noemi single handedly called me to "remind" me of my appointment with Dr. Maleeka Bokhari, who I had no idea who she was, or that Dr. Pethe had left the practice, and this wasn't even a proper communication of the *PROVIDER CHANGE*! This forced me to waste my time on Tue 9/8 calling back, to understand what was going on. Then, Noemi lied about me - on CCTV (conveniently she walked to the back office, without CCTV, to lie about me, to Alma & Joe, where Noemi told Alma that I allegedly [incorrectly] "refused to sign an intake form," when in fact I was begging Noemi to stop wasting my appointment time talking, to let me see/sign the intake forms, and to get the show on the road, so I wouldn't be late to my ophthalmology appointment nextdoor with Dr. Stephanie Muylaert). Noemi delayed my appointment by 40-minutes, after I arrived 12-mins late, which she turned into 40-minutes, negatively impacting me - the paying customer/patient, as well as Dr. Muylaert. Then I heard Alma outside my room talking negatively about me, victim blaming me, the paying patient/customer, for Noemi's/Alma's mistakes, as I explained to Joe. On top of all this, I called this office *THREE TIMES* today, given they still have failed to release my medical records to the portal, 2-days later, which Dr. Pethe did last year, same day, as did Dr. Muylaert. Then I had to call back multiples time on Friday 9/11, with Andrea, to fix what happened on Wednesday 9/9, which should've been done correctly the first time, while Andrea hung up on me/transferred me, or otherwise passed the buck, wasting my time today & on Wednesday, forcing me to do her, Andrea's, Alma's, and Noemi's job for all three women, as I'm now on the phone with the manager, Emma. Insight Vision Group: - In 2025, I went to great lengths to update Dr. Muylaert on my medical history/medications, to establish care, as I left UCHealth/CU Medicine. - In 2026, Dr. Muylaert's team failed to ask me about/correct/update my medications list, impacting my medical care, and Dr. Muylaert failed to communicate new medical changes/ICD-10 codes to me, which I learned about through my medical records, requiring a follow-up appointment, wasting my time further. At this point, I'm about ready to report to Aetna to refund Aetna's/my money, as well as report to DORA/the CO Medical Board, as this medical practice is a huge hot mess. Now I get to work over the weekend - 1/2 a business day - because Noemi, Alma, and Andrea forced me to babysit them for *FOUR BUSINESS HOURS TODAY* after *TEN FAILED OPPORTUNITIES TO FIX THEIR MISTAKES ON TUESDAY & WEDNESDAY, TODAY ON FRIDAY 9/11/26, the 25th commemoration of 9/11*, after I gave them *THREE OPPORTUNITIES ON WEDNESDAY* to fix their mistakes since 7/31, when Dr. Pethe left the practice, which they also failed on Tue 9/8, causing Emma, their manager, and I to have to waste *ONE HOUR* of my business day today - and weekend, due to economics opportunity cost - to do all of their jobs for them, which Emma is finally: 1) fixing / solving, sending me my medical records from optometrist Dr. Bokhari 2) teaching Noemi, Alma, and Andrea basic customer service, which I was taught age 11-21.

Went into the Littleton office for an extensive eye exam…read more The whole setup went incredibly efficiently, going from one exam to another with little time in between. Tara and Casey explained exactly what was going to happen and were very informative, pleasant and professional. Dr Hovland (who unfortunately will be retiring this summer) has a wonderful "bedside" manner. He was very approachable and took his time explaining exactly what he saw and how he arrived at his diagnosis. He took his time with me and answered all my questions, including going into detail what are the next steps. His assistant, Lexi, even wrote down for me the notes of the exam that I can take home and show to my wife. This was a very impressive experience and I highly recommend this practice for eye issues!

Thank goodness for doctors and staff who take call and help people on weekends and holidays! My…read morehusband had emergency surgery with Dr. Shukla on Saturday at Porter Hospital for a torn and partially detached retina. Make no mistake, this is a medical emergency that can result in loss of an eye and blindness! The symptoms are floaters in the eye and a blurry spot. We progressed quickly from primary care, to ophthalmology to these retina specialists. Everyone here treated my husband with kindness, respect and urgency! Our only issues were with the holiday weekend, doors locked etc. Luckily, we always had a number we could call to get in! The surgeon and staff working on call on Easter weekend saved my husband's eyesight and thought nothing of working the holiday weekend! They mentioned it was busy, but these dedicated professionals were there for us. We had everything we needed to go home for the rest of the weekend and by day 2, my husband felt much better. Multiple locations throughout the metro!

I went to see Dr. Jasleen Singh in May for evaluation of cataracts. She confirmed that I did indeed…read morehave cataracts in both eyes. We scheduled surgery for June. Dr. Singh performed the surgery on both eyes (2 weeks apart) and it was done at SkyRidge Surgery Center in Lone Tree. I have been so thrilled with the results! I have had terrible vision since I was about 10, and had a very bad case of astigmatism. I wore glasses and contacts for over 40 years. She corrected my vision to where I now have 20/20 vision in each eye! I can say that this has been a life changing experience! Dr. Singh is a very skilled surgeon and she's very friendly and compassionate as well. Her office staff are also very friendly and nice and efficient. I always felt at ease with the whole experience. I highly recommend Dr. Singh and her practice.

This place truly surpassed my expectations. It's quiet and calming, as well as bright and spacious…read more The check in was seamless and speedy, thanks to the smiley welcoming secretary who greets you as you enter. The doctor showed compassion and caring throughout our appointment as well as attention to my own comfort level between each test administered. Grateful to have found a clinic close to home that gives a high quality standard of care to their patients. Will be back again in six months!

Dr Margolis is an outstanding specialist for Dry Eye condition. He and his staff provide several…read moreoptions and remedies to help the condition. He is unwavering and his staff is always kind and ready to help. Christine is an amazing tech. Thank you

My optometrist had advised me for years that I was developing cataracts and this year said it was…read moretime they be removed. A good friend recommended Dr. Margolis. I made an appointment with his office and I have received very professional treatment, excellent communication, and thorough exams. This week I had the left lens replaced by Dr. Margolis at the Sky Ridge Surgical Center. What a well orchestrated experience and a day later my sight is remarkably improved. I should have done it sooner. If you are looking for an experienced eye care specialist, choose Colorado Ophthalmology and Codmedics, and Dr. Margolis.

I was shocked at how little professional confidence ICON gave me with its technician and then even…read moremore shocked at the lethargic response I got when I told them I had been recommend by my good friend but was so scared by the incompetence of the exam that I walked out before even seeing a doctor. No sorry until I literally asked for and then no acknowledgement that I could have actually had a bad experience. Just that I may need to understand that I could not have possibly known it was a bad experience! Golden/Littleton offices. Joe Kelley

It's been about a year since my procedure. Notice Icon never responded to my complaint. Their…read morelack of care is astonishing. My new optometrist advised that my left lens (the one inserted while I was writhing in pain) is out of alignment, which has been causing eye-strain and headaches. I now have to wear custom "prism" glasses to correct the misaligned lens. The eye-strain is resolved, however, everything looks wonky - countertops and my desk appear to be severely slanted towards me. Another daily reminder of my terrible decision to have my cataracts treated at select ICON Eyecare.

Do to some confusion, I was given an eye exam without knowing i was out of network. United eye…read morecenters is not charging me for the visit and I will go to an in network provider now that I know where to go.

Always top notch and personalized service. My eyes are always happy after a visit! Dr. Stephens is…read morevery thorough and goes the extra mile to make sure my prescription is spot on.

Had a great first experience here this week. They have 730am appointments which is convenient, and…read moreat that early hour it was easy to find parking right in front of the office. Eye exam was probably the best I've ever had, Dr. Marlatt was excellent, I really appreciated that he spent time making sure the script was right. I'm always so indecisive when it comes to which is better, 1 or 2 or 3 or 4, so stressful! : ) After my exam, the office staff was really helpful as I picked out glasses, another thing I struggle with. Definitely feel like this was the most thorough eye exam I've had in years.

I recently visited Dr Sancho. I needed a new optometrist and seeing her reviews, I made an…read moreappointment. I'm so happy that I did! I was having problems with my vision and she did a thorough exam. Finding an issue with one of my eyes, she sent me to a specialist. The problem was solved and I went back for the rest of my exam with her. She was very professional and at the same time, very welcoming! I highly recommend her for any eye care needs you have.

It has taken me a while to write this because I was traumatized by my experience. The 2 stars…read morerepresent that the end result is the size and type of implants I wanted that are even and sit nicely. And for the excellent care his STAFF provides. The lack of additional stars has everything to do with Dr. Buford, his arrogance, his inattentive care, his insulting conversations. I was being treated so poorly by Dr Buford that I forced my husband to come to every appointment as protection! I've never had to take my husband to see a doctor before. I was very specific and insistent about what size I wanted, but Dr. Buford still gave me smaller implants than I wanted. When I woke up from surgery and saw what he did I flipped out and became hysterical because this was the REVISION after my first augmentation years before were a complete disappointment (by another doctor). He agreed to do a 2nd surgery the next day at no additional cost (also part of the 2 stars). I paid $31,000 for implants and lift, plus lipo under my armpits. AFTER I was given the anesthesia for the 2nd surgery, he came up close to my ear so my husband couldn't hear and he whispered "I don't want to hear A THING about the lipo" in an angry and menacing tone and I was too out of it from anesthesia to say anything to my husband who was there to protect me from this menace. The healing process was a disaster. I had allergic reactions to the pain medication, I couldn't reach him post-op as he was out of town golfing and not taking calls. It took hours to days to reach the on call doctor. They treated me like I was drug seeking when I couldn't tolerate any of the pain meds. My incisions kept coming apart and my skin was dying along the incision line, along with seromas that had to be drained with needle aspirations every two days for months after surgery. I felt like sally from nightmare before christmas trying to keep my incisions together. The scarring from the surgery is giving very Frankenstein. The lipo under my armpits is very uneven so I have a couple of pockets of fat surrounded by flat areas. I thought maybe he treated me so poorly because I was a fat, 50 something woman that he didn't want to work on. I would have rather he just said that FROM THE START than treat me like crap. I have lost over 50lbs since surgery but the little fat pockets in my armpits are still there. At my last follow up appointment with Dr Buford I told him how angry I was at the way I was treated and that I never wanted to see him again and he replied "yes, but do you like the results". So, yes, doctor, I like the way my breasts look with a bra or clothes on, not so much the FrankenTits scarring or the LumpyLipo underarms. I'm just grateful I didn't die, because I thought for a while I was going to die.

The Dr. and his staff are wonderful. Dr. Buford cares and listens to what you want and offers…read moreadvice what would be great for you. His work is excellent!