Ashley Pickering was my 4 year olds eye doctor yesterday, and we've had some traumatic appointments…read morelately dealing with some personal matters and she said his age isn't frequent for her and I was surprised to learn that because she done better than even specialists at LeBonheur, truly amazing with matching patience. Very thorough and reassuring! Definitely recommend her!!

From the owner: Whether you're getting designer frames, specialty glasses, or a new prescription, you get the same…read moreattention to detail and quality that makes us your best choice in the Tupelo area.

53 minutes ago New I…read morehave never been so disappointed in my life with how they treated my dad .they charged him on top of his insurance for glasses that dint work and he refused but yet they said tough shit .I would never recommend these guys .they ripped off my 85 year old ..don't trust them

I showed up yesterday to pick up my glasses that were ordered two weeks prior. The office is open…read morefrom 8:00-5:00, but I am at work from 8:00 until 4:30. Since I only get a thirty-minute lunch and work on the other side of Tupelo, I rushed to pick them up when I got off of work. I arrived in the parking lot at 4:57 and walked up to a locked door. When the receptionist saw me pull on the door, she made eye contact. I told her I needed to pick up my glasses (through the door because they never moved) ... she proceeded to shake her head no at me. The lady from the glasses side saw me outside and came to the door and asked if she could help me. At this time, it is STILL only 4:59, which I explained and apologized for being late, but that it was my only opportunity to pick them up. She was very understanding, and the only positive to this place. I will be changing my eye doctor after this experience. I understand that everyone wants to go home, but if you are on the clock, you need to unlock the door and assist customers.

BEWARE OF UPCHARGES OUTSIDE OF YOUR INSURANCE COPAY! The receptionist told me that I have to pay an…read moreextra $30 on top of my copay because the eye doctor is a specialist, but the insurance company states that the eye doctor isn't supposed to charge more than my copay because he's in network and not listed as a specialist to charge an extra $30! After I made a complaint, The Dr. tried to state that the $30 is for m, but I refused the retinal imagingBEWARE OF UPCHARGES OUTSIDE OF YOUR INSURANCE COPAY! The receptionist told me that I have to pay an extra $30 on top of my copay because the eye doctor is a specialist, but the insurance company states that the eye doctor isn't supposed to charge more than my copay because he's in network and not listed as a specialist to charge an extra $30! After I made a complaint, the Dr. tried to state that the $30 is for the retinal imaging, but I refused the retinal imaging because it's not mandatory for my in network yearly eye exam. Dr. Burks office refuses to complete a yearly exam if you don't agree to pay upcharges outside of your copay that aren't mandatory! You all better run to the professional optometrists who will provide yearly eye exams without forced upcharges to build their revenue! My family and I won't visit this location again!

Made my husband and I an appointment, they were running behind and hour. Then the tech and the new…read moregirl she was training started my eye exam and they wanted to ddeny having my eyes dilated. The tech told me I had to have it done or my insurance Davis Vision wouldn't cover my eye exam. So I went ahead and left them do it. My husband refused to have his done. I called my Insurance company after words and they told me they don't cover a dilation unless the doctor says it's medically necessary. At this time I didn't even see the doctor they just dilated my eyes. They are scamming people or should I say the insurance company to get their eyes dilated and just saying it's medically necessary. We will get back to them.

Came to pick up my glasses at 2030 hours since they say they are open till 2100 hours (with kids…read moreand work it was when I could get there). Nope they are closed and it's 50 miles from my house. Attached are pictures to show their hours on different websites. I just moved out to the area so I went with a name I know, but definitely will be finding something closer to home next year.

The people who work here are absolutely wonderful!…read more I had to get new glasses due to my dog sitting on them and breaking them. With that being said, I was worried about driving all the way from Oxford because I wasn't sure if they were going to be able to make them that day and I really didn't want to have to drive there and back two days in a row. Once I got there and picked out my frame, they were able to make them in a very timely manner so that I could still make it back home before dark!!

First time for glasses. No vision insurance. I paid out of pocket. Little pricey but much needed. I…read morehad health insurance. They put part of an eye exam on it. Of course insurance denied 4 months later. I was not aware of this. I paid everything i thought up front. Did not open any mail from them thinking it was a review or check up. Now my credit got hit and was turned into collections. Called and they didnt offer to assist or make it right. Will not use them again! $40 dollar bill turned into $185! Never had a debt collector call me before.

I am so dissatisfied and very disappointed. I have been trying for over a month to get mt new…read moreglasses from this place. They were remade 3 times because everytime I could not see through the lens because they were too strong. After going back the 3rd time I just knew they had them right this time because they lowered the strength and this was the 3rd try. How bout they were still too strong. I was told to take them try to see if my eyes would adjust to them. I took them drove in them, went to mall and struggled to see, it was awful. I then drive back to Mother shed and left the glasses. I told my the helper I can not see through these glasses. I tried calling back to talk to Dr, but was treated as if I didn't matter. Ask for Dr to call me. No call....this is by far the worse business and service I've had when buying eyeglasses. I'm not suppose to struggle to see through my lenses...I guess I will get a refund and I might look for a new Eye Dr. I use to like Mothershed but they have dropped the ball. They are not the only fish in the sea!!!! A disaster by far!!!

Staff is very accommodating and help you find your perfect frames. The Doctor is also very nice!read more

There is no customer service whatsoever. They are rude and dismissive of problems with the glasses…read moreyou purchase. The sales staff lied to me when selling me the replacement insurance. I was told for 35 dollars I would get one replacement if my glasses were broken beyond repair. Then when my glasses were damaged in an accident I was told that the insurance only covered the frames not the lenses.