My experience with To Do Done was disappointing. They provided an initial estimate, then indicated…read morethat any additional work would require a "change order". Their estimate was a bit higher than other companies, but I decided to go with them since their reviews were so positive. Unfortunately, after they had completed demolition, I was advised that they had forgotten to include the cost of labor to tile the shower (the main element of the project) so I then received a "change order" of $3300 for that work. There were several occasions where I was provided with a change order that was over double the cost of what I was quoted, and they would then reduce it with no explanation when I questioned the amount. At one point they attempted to charge me for labour to install a vanity when I had already paid for that in the original estimate. I'm not sure why this problem kept occurring, but had I not been diligent in asking for clear breakdowns of the change orders, the renovation would have definitely cost a lot more. At the outset I made it very clear that project management was important to me, as I was renovating my only shower and needed to find alternative accommodation. I was told that I would need to be out of my home for approximately three weeks, with a five-week duration for the entire project. Unfortunately, it progressed so slowly that I was out of my home for almost seven weeks, a huge inconvenience. I understand that delays happen, but at one point I was informed that my designer did not order enough tile for the shower. Inexplicably it took them over a week to get more tile from Toronto, resulting in me being out of my home for an extra week. No apologies or acknowledgement from the company for that mistake. Everything ran late, and it was two months before I even had sinks in my bathrooms. They eventually tried to blame the delays on my ordering custom bathroom vanities, which would have been believable had they ordered the vanities early in the project, which they did not. Overall, it ended up taking an unbelievable five months to complete my five-week renovation. In fairness, the last six weeks were primarily a negotiation about the damage they caused to my hardwood floor during the project. They ripped up the varnish with their tape, attempted to repair it many times only making it worse, and then had the audacity to send me a change order for $3000 to refinish the floors. We eventually came to a resolution on that issue, but it was a very painful process. For all the frustration experienced during this project, thankfully the work turned out well, aside from a few minor mistakes. There were certainly glitches along the way, such as both sinks leaking upon installation because an apprentice did the work with no supervision (again, no acknowledgment or apology, just business as usual I guess), but overall the quality of work seems good. However, if you are looking for competent project management and a company that takes accountability, I would look elsewhere. Twice during the process I contacted the owner to express my dissatisfaction, but that achieved very little. The first time she blamed everything on the designer that she fired mid-project and did not replace, and by the end of the renovation she blamed everything on her project manager. It was surprising that a reputable company owner wouldn't understand that she's accountable for her own employees. Despite the many problems and delays I experienced and the fact that she told me she was "embarrassed" by the project, she did not offer any type of meaningful compensation. She did not even offer to waive the $2400 "design and management" fee, even though she fired my designer, and the project was clearly mismanaged. To the contrary, the project ended with her trying to get me to sign an agreement to not post a negative review, which certainly provided me with clarity on why their reviews are so positive.

My wife and I used To Do Done to get our rental unit ready for sale. Because we don't live in…read moreOttawa, we needed a contractor who could do it all. Our realtor recommended them. They were a one stop for the whole make-over of our condo. They removed carpet and installed new flooring throughout, painted all the walls, spruced up the kitchen with new cabinets, backsplash and counter, and gutted the bathroom. The place was transformed in 4 weeks. We spent just over $50K on the job. The original amount we were going to list our condo for was reassessed by our realtor after their work, and we put it up for $100K more, and it sold for over asking before it even hit the market! The quality of workmanship was excellent, and we also loved the software system they used to keep us informed daily. They posted photos and kept us up to speed on progress. We were able to make decisions from a distance, and didn't need to be there at all. We only wish we had a few more condos there to spruce up - we'd do that over and over with To Do Done. Ron Misurka

Initial assessment made in June for a two week job and was to be completed by end of August. That…read morewas the pitch by the general manager. Contract signed a few days later stipulating that work would begin before the end of August. Job not started until mid September and still not completed by end of October, 6 weeks later. After contract signed and before work started the project manager said that the job would never be completed in two weeks, however she told me twice that once started her crews would not be pulled off to do other work. There were periods from 3 to 8 days when nobody appeared on site. 25 feet of corner foundation was open to the world and left exposed for a week with some plastic sheets blowing in the wind. Crews did not know from one day to the next if they were returning to my home to continue work. My calls to the front office were received with comments about how crews can't work in the rain ! Retaining walls were not removed but buried just beneath the surface; I stopped one crew from using a Sawzall to cut buried plywood only inches from an underground natural gas line. In frustration I terminated the contract and hired two independents to finish the job. Consequently other contractor schedules were thrown off and ultimately unable to finish work before the winter set in. During the final conversation with the general manager he only said that he would take my complaint as "constructive criticism" never once apologizing for the inconvenience. If you do hire this company to work on your home expect to have them demand a cheque from you every few days for each small step of work they complete. At one point I had an email requesting payment for work no yet completed. I do not recommend this company.

Excellent, professional service. Ottawa Structural fixed my window well, waterproofed by exterior…read morebasement wall and filled it the surround 12 feet with gravel 8 feet deep to prevent any seepage to the foundation. They did a great job, came back and checked on it after the winter thaw, and we have had no problems with it since. One thing though - they are expensive, but they guarantee their work, and you get a quality job.

If I could I would have given them 100000 stars. Buying a new home and renovating it we dealt with…read morea lot of contractors, many disappointed us but not these guys. Extremely professional, delivered exactly what the peomised and more in the time line they committed to. I work from home so I could see their work ethics and was super impressed. If it is landscaping you are looking for, dont go with anyone else

I wish there was a 0-star rating. I hired Apprize…read morelandscaping to replace my asphalt driveway with a combination of interlock and asphalt in the summer of 2018. There were significant delays getting the job started due to a combination of rain and Apprize was suffering from employee problems. A job that was supposed to start mid summer didn't start until October. In September I had to threaten to cancel the contract if the job didn't start soon. The delay meant the job didn't finish until November. Over the course of the winter in 2018/2019 the newly installed driveway heaved significantly (3+ inches 5 ft from the garage door) and my garage ended up back-filling with water when things started to thaw. Then my garage door froze because the bottom was 2 inches under water, buried in ice when it refroze. The customer service I received was terrible; Denis had no interest in fixing my problem and I had to threaten him with litigation to get him to do something to fix it. I argued that the entire driveway needed to be ripped up and reinstalled. He said that I just need new polymeric sand. I agreed to his suggested fix in the summer of 2019. During the winter of 2019/2020 the driveway heaved again and I had a repeat of the problems from the previous winter. Now Denis tells me that he wants to replace the sand again and that he is unwilling to do anything further to address my concerns. He says that the quality of the clay soil under my driveway is the problem and that he can't do anything about that. He didn't warn me that any of this might occur during installation and now I find myself with a driveway that floods my garage in winter that I paid over $13K for. I would rather have my old beat up asphalt drive back - it didn't heave and flood my driveway. I can't urge you strongly enough to avoid this company; their poor customer service and refusal to stand behind their work means that you might be in for the same experience I am having..

The City of Ottawa had to dig up the front of my parent's house to fix a sewage problem. I was so…read moreworried my parents were going to trip and hurt themselves on their steps! James from JWHT contracting exceeded my expectations. He was extremely responsive and came out the same day I called him to give me a free quote. My dad is a DIY kind of guy and had been trying to do it for weeks after the city tore everything up and was beyond frustrated. James fixed my parents steps in a matter of hours. I was so impressed that I had him come back and do the walkway and garden retaining wall. I can't say enough about his quality of work for a very reasonable price. I would definitely recommend him if you are looking for any kind of interlock or brick work done. Thank you for your everything James!

This is a 5 star company!!…read more We are extremely pleased with Peartree Property Services. They provided a "make over" to our front entrance. The interlock work integrated beautifully with our century home. I would absolutely use their services again as the quality of work was of highest standards and their attention to detail was superb. Peartee Property Services maintained their professionalism from the very beginning to the very end.

I generally don't write reviews but after the installation of my front walkway and retaining wall I…read moream extremely impressed with the work of Pear Tree. The people are professionals, hard workers and pay attention to detail. They were always courteous and always left the place clean at the end of their day. I would highly recommend them for any hardscaping job. It was a pleasure working with them.

estimate with a reasonable price point for the work. Marc was the primary mason on my job and he…read moredid exceptional work - He has years of masonry experience, takes pride in his work and was very tidy and thorough. There were surprises along the way (e.g., missing chunks of foundation as a result of previous retrofits) and things beyond the actual foundation (unpatched holes in the bottom exterior walls). Action Restoration went above and beyond to resolve my issues and it is amazing how warm the upstairs floor is now! I cannot say enough about how rare and pleasant it is working with a company that follows through on commitments, answers when you call, 30+ years of expertise, respectful of clients, and, most importantly, human beings that are there to help you, not to take advantage. I give Action Restoration a solid 5-star rating across the board: Communication: 5 stars; Professionalism: 5 stars; Quality of the work: 5 stars; Cleanliness: 5 stars; Overall Experience: 5 stars.

I'm from outside the Ottawa area & needed guidance on a particular type of concrete repair for an…read moreOttawa client, dealing with surface imperfections on a retail floor. Action was generous with their time & offered a couple suggestions on how to deal with the problems. While not in their normal scope they referred me to a company who could look at it for me. Should another project come up in the Ottawa area Action will certainly be the first call.

We had a leak before Parliament installed a new roof for us. Four years later, the leak resumed and…read morea second leak appeared. One of the owners visited and, because of the snow on the roof, was unable to diagnose the problem. He did not go up into our attic. He mentioned several possible causes, including a poorly installed window. He said he would return in the spring if the leak continued. In the spring I called and was told quite firmly by the other owner that the problem was the window. The problem was not the roof. No one would come to look at the problem. No one would go up into our attic. We replaced the window, but the second leak continued (this was the leak that appeared after Parliament replaced the roof). This time, the owners told us that the problem was our siding. We spent tens of thousands of dollars replacing the siding, but the second leak continued. When I complained to the siding company, they sent someone up into our attic to diagnose the problem (something that Parliament had not done, despite our repeated complaints about the leaks). It turned out that the problem was a mushroom vent that Parliament had installed. It was too short and snow was getting into our attic. We paid the siding people several thousand dollars to replace the vent and repair the ceiling (now covered in mould). I reported this outcome in an email to Parliament but received no response.

I used Parliament Contracting to re-roof my house, as well as my mother's house. I was impressed…read morewith some additional items they included that I wasn't expecting. For example, special ventilation for the steeple portion of my roof to extend shingle life. I wasn't even aware that technology existed. I was also impressed the owner of the company works on the projects along side his staff. I would use them again and recommend them!