I was able to get in two days after contacting. I had a fan that needed help after a screw was…read morestripped. The fam was fixed quickly and the price was great. No complaints! I will be using again.

Jef was great to work with! He replaced our patio door and installed a new sliding glass door. The…read morenew door was smaller that the original door opening, and he communicated every single detail of the process, what he saw and what needs to be done. He is now our go to guy for big or small projects around the house.

Marvin Windows are wonderful and we are happy with the product. Installation was great but I'm…read moregive 3 stars for several reason's. I kept getting told that they were waiting for parts but everything was ready. From quote to finish was almost six months for five windows. My complaint was the lack of respect Todd gave me. He refused to give me an invoice or even stop by to see if I enjoyed my experience. I know this outfit has a great reputation but for me I'll go with a company that is courteous and professional when I do the rest of my windows.

Everyone is very nervous about new windows and me especially. Are they any good, will they rush…read morethrough and do a crappy job, will they leave me with a mess, will they look nice? All these concerns and more. I'm a detail oriented guy that can find fault with just about everything, I know, not healthy. BUT, let me tell you while giving major praise and satisfaction thanks to Todd, the owner of Windows, Doors & More. His crew showed up 30 minutes prior to start time every day! I say "crew" BUT, these guys were true Craftsman and I mean Craftsman. The Team, Steve, Jacob, Ian, and Bill worked together like a fine tuned machine. A look and a nod in the place of words. WOW. Their personalities made it actually nice to have them around and working on my home. If you have a question, they stop what their doing, follow you, and listen intently with a true response. They even took extra care to help me and be certain my wood blinds would fit the new windows. Extra trim required, Not a problem. I look at these windows and completed installation with pleasing amazement. I'm not kidding, everything looks and operates beautifully. For a guy that's hard to please, I couldn't be happier. Also, their pricing is more than competitive and their products are top rated when you do the investigation. I addition, the painted commented that the woodwork was done and nailed the way it's supposed to be done unlike other work he has seen. Hats off to Todd and his team. Even now I look at these windows and smile in satisfaction. Thank you from the bottom of my heart.

We went in for a small cabinet addition and Jim was so helpful I left wanting to build a new house…read more This place has some gorgeous finishes on flooring and cabinets. There were so many beautiful doors I might have to switch out my brand new door. Super clean, super curtious.

DO NOT bring your car here if you have any problem besides broken glass. Our window regulator is…read moreout so my sister Brought her car here because they said they can fix it. They took it in and basically were told it might be the switch. They said they cant test it but thats their best guess. How can you not test it first off? All it takes is a multi meter, a 20 dollar tool at harbor freight. I asked them that and the rude woman at the front as well as the temu technician that they hired said they dont have multi meters or any tool to actually test it. So now were out $600 dollars and nothing has been resolved. Like if you were gonna guess, why did you charge me 50 to "check door" ?? also have the entire reaction recorded in case any higher ups wanna say other wise. Do not let these half baked wanna be techs touch your car....

My granddaughter's driver's side window was shattered by something on the road an 18 wheeler spit…read moreout. She had glass everywhere inside of her car. She immediately took her vehicle to Allstate Glass on Red Tip Rd. This was Friday afternoon when we dropped her car off. Monday, he car was ready. They did not vacuum all the glass out of her car. She had slivers of glass on her driver's seat and larger pieces on the rear passenger seats as well. Very disappointed! Although I can appreciate the fact that Allstate Glass reached out to us after I posted this and offered to have someone come to us and clean the glass out, we had taken care of the situation ourselves immediately. We had a towel in the car that we put on the driver's seat and immediately drove to a car wash to vacuum the glass. She had a vet appointment for her dog that afternoon that she didn't want to be late to so we cleaned out the glass before going home to pick up the dog. They probably did clean the driver's seat, but there were still slivers of glass on and in between the leather seams. They completely overlooked the back area, both on the floor and seats, which had a fair amount of larger pieces of glass on them.

I had a really great experience with Zen Windows! Jennifer was so friendly and easy to work with…read morefrom the very beginning. I really appreciated how open and honest she was throughout the entire process. There was never any pressure, which made the whole experience so much easier. The pricing was very competitive, and I was honestly surprised by how quickly everything came together. The installation team was great as well. Since my home has lead paint, I really appreciated the precautions they took during the installation to make sure everything was handled properly and safely. They also did a great job cleaning up afterward, which made a big difference. Overall, the whole process was smooth from start to finish, and I'm very happy with my new windows. I would definitely recommend Zen Windows to anyone looking for a company that is honest, professional, and genuinely cares about doing a great job!

Zen windows was a breath of fresh air from beginning to end. They did not hassle us when we reached…read moreout, were straightforward, fast, knowledgeable, and courteous. Their work reflects their commitment to excellence. We would definitely recommend them and will continue to use them in the future!!!

I reached out to a couple of places but this one was very responsive. They immediately booked…read moresomeone to come out and do the assessment. Assessor sat down w me and went over a couple of options. He showed med videos and brought samples of the material that the door was made out. Then, Ms Carla was very communicative to walk me step by step of the process and answered all of my questions. She communicated via email, text messages and phone calls to always keep me informed. Someone came out again to take final measures to order my new back door. Kyle came out and did an outstanding job in an efficient manner. He was very pleasant and professional. The value was great for the quality of the service, time efficiency, and reliability of their product. I would recommend them to anyone if you are thinking about replacing a door. I rated them 5 out of 5!

The contractor group was very professional and did excellent work…read more There were issues with the communication and rescheduling which happened 2 or 3 times. This was our only frustration/complaint.

I live in a townhome with older wood windows that were constantly getting stuck and very drafty…read more When I was shopping around I happened to run into Zen on the nextdoor app. They have great reviews so I decided to add them to my list of quotes The process to get a quote was nice and smooth and their pricing is very competitive. During installation I found that the screens had holes in two of them and there was a large deep scratch on one of the windows When I called they sent someone out immediately to correct the issue. I get a lifetime transferable warranty and now that it's winter, I can tell they are much less drafty. I'm very happy that I can open my windows now and windex both outside and inside. If you are looking to get your windows replaced I would definitely put Zen on your list for a quote. Good luck! Shawna B

The workmanship of the team doing the install was fantastic. The quoting process was easy and…read morestraightforward. They truly do not ask for any payment until complete (but they do ask for payment on the day of install.) I deducted stars because it took a very long time. I placed the order in Aug 2025, and the final work was not completed until June 2026. Nearly every window had service issue with broken pieces, dangerously sharp (and ugly) welds, etc. I also ordered a custom color that was not the same color as the chip I selected from. Zen was very responsive and took care of everything, but it took several trips and additional orders with the factory for replacement pieces. They sent delicious cookies asking for a review, several months before the install was complete. The quality of the windows is not at all as expected. Again, the install is great. I think they did everything well to make sure the install around the window was sealed, insulated, and caulked well (very neatly done). However, the actual windows are not very efficient. I've been through a cold part of winter and through hot summer. There is no positive change in my HVAC bill in the past six months, in fact, the energy usage has gone up, and I can feel the heat or cold radiating through. In summary, Zen Window's customer service and installation is excellent. The quality of the product has been extremely disappointing. I would not recommend the product. Not at all a good value. I do not feel like I got what I paid for. I don't see a difference between these and cheap builder grade windows.

Oh you know, just a mom on a Monday who loaded up the car with the kids, and realized I didn't have…read moremy car keys when I went to turn my car on. When I went to open the door, my key got stuck in the deadbolt. Service was extremely professional, quick, and went beyond my expectations. When he got here, took apart the dead bolt, and went to take the key out it wouldn't budge. I thought he would come out, get the key out and leave, but he created a new key, and repaired the locks on the door. I would highly recommend his services, and would hire him again if I happen to get myself into another predicament.

Got myself into a pickle tonight and was locked out of my house. To make matters worse, my dog was…read morein the house and way overdue for his potty break and dinner. Even though it was a Saturday and after hours, Damon came over right away and spent only minutes opening the locks for me. Highly recommend (dog agrees).

If you are looking for doors or windows in the Triangle, save yourself some time and go to Kelly…read moreWindow and Door, Inc., a family-owned business and the only local ProVia showroom. We took the ride out to Cary to get a sense of the actual door, the finish we wanted, along with available options. Their sales specialist, David Boyd, was extremely helpful explaining the product line and Kelly's business model. David came out to the house and helped us find a door that fit our budget without sacrificing the look and features like glass we wanted. He took the measurements and explained the process from the point of sale to completion of installation. He walked us through the ProVia product warranty. We did our homework and got two more quotes, but Kelly was the clear winner in pricing and the fact that they are the only 'Platinum' ProVia dealer in the Triangle. Best of all? No franchise pricing games like the other two estimates. Their quote was transparent and actually more affordable than the 'big name' companies. While the price was more affordable, we looked at each company in totality. We highly recommend Kelly Window and Door, Inc. a high-quality experience!

When replacing two exterior doors, I met with Bill from Kelly Window & Door. He was professional…read moreand not pushy, and I thought I'd found a good company to work with, since they opened in 1994 and are locally owned. The premium doors are even made in an Amish area in Ohio. Bill just handled the deposit process, and Wes came and remeasured before ordering the doors. My doors were ready about four weeks early, and Mark called to schedule. Unfortunately, the polished sales front fell apart the minute the installation crew arrived. The installation crew arrived on time. Wes had already noted where they were to park, but they came to the front and insisted on seeing the doors before parking. I'm not sure why they needed to come inside without foot protection for an outside project. But that should have been my first warning of what to expect from this unprofessional crew. Early into the job, I started to hear arguing and bickering. It intensified at one point, and I thought there was going to be a physical altercation. They were angry, as one installer yelled at the other using phrases like "you're real f**kin helpful". This was the quality of the crew I was sent. It leaves a lot to be desired. They worked independently, and Door A's frame was scuffed up and left structurally out of alignment. Door B was unfinished, with a 3/4-inch structural gap at the top header and no foam or perimeter caulk. The weatherstripping was cut short and left completely square-cut instead of mitered, leaving an open gap where daylight poured straight through. The crew left an interior light on, which hid the light leaks during the day. The site was not fully cleaned, and there was paint on my property and the neighbors'. Harrold even attempted to clean the paintbrushes at my outside faucet. I contacted Mark, the operations manager, when I noticed the gap in the weatherstripping and sent photos so it could be fixed. I was told he'd send Harrold back around 3. So I waited all afternoon expecting him; he called me directly at 6pm and said he was going home first, and showed up at 6:20pm. Unprofessionally, he brought his wife along. With the poor job, I was surprised they sent the same installer back. Harrold's fix was botched: the weatherstripping wasn't symmetrical on both sides and still left a gap. The cut was supposed to be a mitered angle, as was Door A. Mark was on site at some point and didn't notice the damage to Door A's frame, the misalignment, the gap, the weatherstripping, the lack of insulation or caulk, or the fact that the crew didn't clean up fully. So it is concerning that the work isn't being properly inspected and signed off on. It took me a few days to notice, but that wasn't my job to project manage a certified dealer's premium installation. Kelly Window & Door promotes a "stress-free guarantee" that appears to be just words and marketing that they don't follow. They failed to deliver on the one-day install, dragging out the project despite the premium price. I expected a hassle-free experience and expected quality work from the installers. I contacted the president of the company, thinking he'd want to know about the problems and get things corrected. He didn't know the correct spelling of his installer's name. He seems out of touch with the day-to-day operations of his own company. Instead of taking accountability, he chose to gaslight me, trying to reframe missing insulation, raw uncaulked air gaps, and a total lack of perimeter sealing as a "cost-saving aesthetic choice" because the rooms were labeled for storage, "uninhabitable areas". But they are air-conditioned, making these doors permanent boundaries of the building's thermal envelope under North Carolina energy codes. The main office front desk staff took action on day two, moved my file to the warranty department, and they have been trying to help me resolve this. The warranty team, consisting of two technicians, both named Dillon, spent three full hours executing an extensive punch-list rebuild. They had to cut away the failing work; the structural error required heavy pounding to mechanically realign the interlocking jamb skins and apply spray foam on Door A to get it straight, and pack Door B's 3/4-inch structural gap with foam and caulk that door. The weatherstripping was mitered. The warranty repairs took almost as long as the botched install, which was four hours. Kelly Window & Door charges a premium price, and I expected a smooth installation with quality and vetted workers. The company did not value my time and kept me waiting all afternoon for the tech who couldn't do the job right the first time, instead of sending someone skilled. The company may have addressed the issues with the techs, but I never got a resolution. Based on how this was handled, I wouldn't use Kelly Window & Door for another project, as this was not the stress-free experience they promised but a headache.

An okay selection of DIY building supplies. Huge spacious warehouse, can drive your truck in and…read moreload er up.

I was remodeling my house on a tight budget and I was able to turn my house in to my dream home…read morewith buying my supplies there. There prices are so good and the staff was very helpful