The staff are always trying their h. The food is great. The ambiance is usually perfect!

Management and the team are awesome. Tonight after a winter storm I have been in and out door dashing and I am impressed by this location. Keep up the good work! read more

I have stories about this place, and they just continue. One morning, a kid with the drive through window open, that was working. There was bragging. I don't kn about driving drunk and saying there was no such thing as too drunk. Someone very close to me, had been killed by a drunk driver.Recently at that point. The dashers always tell me that the staff is rude. Mainly between midnight and six a m. I've had this experience myself.It's like they just don't care. My orders are literally never right. Whether it's missing jelly and salsa or getting a frappe instead of a hot coffee. It does not stop there.The food is wrong probably every other time. They many times don't provide straws even when I order things like smoothies or soft drinks. General management is complacent at best. This has been going on for months, and it's the same old stuff.Every time. I used to think it was time to replace staff but now i'm starting to think it's time to replace management. Good hiring practices training coaching and accountability are words that come to mind when I think of what is lacking here. Corporate it's time to step in. You need to go inspect this restaurant during graveyard shift. A secret shop them. Hold the management or ownership accountable. Enough is enough read more

Awesome service guys great job! Great service people lovely food snd I love cheese burger read more

I had a fudge sundae and it was spilling and they turn there back and talking you had one job McDonald's and 2 times I had a sweet tea no ice and it was not sweet it all read more

McDonald's - The spill - Fast Food Near Me - Cape Girardeau, Missouri

I've only been here five times. The bunch of Bozos that work here have screwed up my order four of those times. They must be trying out for the next Ronald. I cannot recommend this location. read more

Best Fish sandwich today Super fresh excellent service eat at alot of McDonald's it was Excellent today,

I just bought some chicken nuggets from MacDonald close to my campus. I was totally shocked by the way they packed your food and sealed it with chew gum .... MacDonald - Broardway St read more

McDonald's - a person holding a bag of food - Fast Food Near Me - Cape Girardeau, Missouri

See all

Looks amazing on the outside, but once you walk inside you can see it's not the best taken care of, dirty stuff all over the tables there tea is expired. It's the little things that don't make me feel welcomed there like marking my food for here, and them giving it togo. My friend waited at the counter 15+ minutes before the worker acknowledge him, and then in return gave him the wrong sauces. and then to top it off they put a receipt in the Burger. read more

McDonald's - a person sitting at a table - Fast Food Near Me - Cape Girardeau, Missouri

I frequently have gotten breakfast here, but gee, the woman on drive through was such a piece of work. She was faking being extra-solicitous, asking me about every damned thing they could possibly add to the order. Did I want jam? Yes. What flavor? Grape. How many? 2. Did I want extra butter? No. And so on. So what did I get? About 10 packets of salt and pepper, no butter, and 3 packets of strawberry jam. She made it clear that she wasn't going to give me what I asked for....but she was going to delay me by having to answer trivial questions. Passive agressive witch. read more

I don't know which incompetent person was the cashier tonight, but they were very rude. I placed an online order and I was trying to avoid the long drive thru, and the app said the inside was open for pickup and I saw people inside, so I chose the pick up inside option on the app. But the doors were locked so I just went through the drive thru. Basically, I got to the first window and showed her the order number, receipt, AND the statement from my bank showing the money was taken out, but she said it wasnt showing up in the system and made me pay twice. I'll never go to this location again, that's a promise. read more

Went through drive through this morning and ordered two sausage biscuit bundles and a large coffee. Since I am capable of doing simple math in my head, I knew it would be around $6.50 ( $2.50 for each bundle and $1 for the coffee plus tax). The cashier quoted a price of nearly nine dollars and then rolled her eyes at me when I said she was wrong. I tried to explain that the bundles were five dollars plus one dollar for the coffee. I don't make a lot of money, so three dollar difference means something. She then said you can just forget it then. Rude, rude, rude!! Will not be back read more

Thanks for the bread, Just trying to get a quick meal in before I get home late and I ordered a cheeseburger and got a cheese sandwich read more

McDonald's - This is the burger I just ordered, ummm I think I'm missing the burger - Fast Food Near Me - Cape Girardeau, Missouri

This location has a reputation for being totally inept, and now I know why. My wife and I each placed a mobile order on their app, and I went to pick them up. When I arrived, my wife's food was ready, but mine wasn't, so I was asked to pull into a parking space to wait. Over 15 minutes passed before I finally got upset enough to go inside. I asked why I had been waiting so long, and I heard one employee say "I know what happened...we gave his food to someone else," and she started laughing. After another 4 minutes, I walked out the door with my food, and left, taking a bag of cold food home to my wife. Not a single individual at this McDonalds apologized for making me wait, or asked me if I would like hot food for my wife. To add insult to injury, I called the local corporate office, and left a message, explaining what had happened. Once again, nobody contacted me to address the atrocious service and lack of professionalism shown. This restaurant is by far THE WORST McDonalds I have EVER patronized, but rest assured, it will not happen again. Would give them half a star if I could. read more

Went through the drive through. Didn't get my order, went back and they wouldn't fix it because I could've taken food out of the bag in my car. read more

The service is bad I didn't get half of what I ordered and they make you pay in cash.

This McDonald's location has messed up my orders too many times for me to count. The staff is usually nice, but there have been a few times when a female manager has been incredibly rude. Not sure what her name is, but she usually wears a bandanna in her hair. Other than that, they just can't seem to get the most simple of orders right. I guess that's what I should expect from McDonald's though. read more

You know shame on me! I keep coming to this McDonald's thinking I can pop in for a quick meal but it is always slow. Also the place looks new and all but it's really run down. The ice machine on the right side hasn't worked for at least a month. It's dirty in the place. If I could I would rate it zero stars. Yeah I know it's McDonald's why am I even reviewing it. What do you expect from a mickey D's. Well I expect somewhat clean establishment, "Fast" food service, and commodity and drink machines that work, that's not asking much but you won't get it here. I'm done. read more

McDonald's is an inexpensive place to go to grab a meal or snack with a friend. I have not personally had a bad experience with their food as of yet. Their frappucinos and other specialty coffees are delicious. When a friend and I went recently, the employees seemed slow to come take our order. I would have appreciated someone saying "I'll be with you in just a minute" if they were busy. However, I did not mind it too much. Though not my favorite place to go, it is a convenient fast-food restaurant. read more

This is not a fast food They are so slow, doesn't matter what McDonald's. The employee s it's like a gab fest. Fold the tops of bags or count change. That's joke. They roll the top it's easier. They cant count change the bill came to 5.24 ,give them penny and it really screws them up read more

Constantly are slow, food is cold and routinely screw up orders. I shouldn't have to tell them that a Filet of Fish isn't a burger but I have. If they can't do their jobs right don't expect me to pay for a meal there. read more

We went at two in the morning with no line there and they still manage to Mess up our order. We ordered a McChicken add cheese a small fry and a number four and they forgot the medium fry. read more

We llove love love McDonalds fries so we go often but about a third of the time our drive thru order is wrong.

Fast service. Great food. Went through the drive thru and the cashier was telling another co worker that he had hit a customers car when coming in, probably something they shouldn't say out loud. read more

Horribly slow, fries are usually half done, employees are rude, burger put together sloppy. This store deserves less than 1/2 a star. Something needs to be done. The rest in the area are 100 times better. read more

You have got to be kidding me! This place is so unprofessional it is almost unbelievable. It also brings a new meaning to fast food being waiting 15 minutes and never receiving your food! I don't know what it takes to work in one of these places maybe it's and I don't give a crap attitude, but it seems like that is what the management is looking for when they hire a person. But I ever recommend this place? What the hell? I don't really go here very often myself because well McDonald's food is genuinely crap and so bad for you. But if I had my druthers I would rather eat tree bark then give this restaurant my money. Oh what the heck I gave my money and never received my food anyway. read more

Went to McDonald's tonight at around 10:45. There were a decent amount of cars in the drive thru but nothing crazy. We waited in the drive thru for probably 15 or 20 minutes which wasn't horrible but pretty long for fast food on a Wednesday night in my opinion of someone who used to work in fast food. All of our food seemed fresh and was good, but the special international bacon cheese fries didn't have bacon on them. The service at both windows was bad. The manager who we paid was rude. The pick up window was better, it just took so long I turned my car off. Every time I go to this McDonald's it takes forever. Drive thru or inside any time of the day. I once ordered a large fries inside and it took 20 minutes. Another time my friend ordered a fish sandwich inside. I got my food in a pretty timely manner, but after about 20 minutes we went up to the counter and asked about hers and they completely forgot about it. They gave her a free meal coupon thing which was nice though. Overall, my experience at this McDonald's hasn't been the worst service, but it hasn't been great either. read more

Okay so I'm sitting here at McDonald's on Broadway in Cape Girardeau Missouri and these people in here a ratchet the managers all your food as you they're very disrespectful when you tell them that they messed up your order and I honestly get so tired of coming here and eating but my grandkids love to eat McDonald's I call corporate on them several times and they have not done anything about it so I guess what I'm going to do now it's just let the public know that the McDonald's on Broadway is the worst place to eat especially if you live in Cape Girardeau a my name is ginger read more

we have been sitting in the mcdonald's reserved spot 3 for over 30 minutes waiting on 2 mcflurrys. this is absolutely ridiculous and this mcdonald's needs to shut down immediately. when they finally brought the food out they had to ask us questions about our order bc they got it wrong. also their mcchickens suck read more

Fast service but the workers have very poor hygiene and come off as trashy. Last time I was there I witnessed a worker licking the excess shake mix off the side of a cup he made and then give it to a customer. I will never go there again. read more

Me and a two of my friends when the other day. Upon us arriving at the drive thru box the lady didn't answer our question if she could make sure we got fresh fries. No one was at the pay window you had to go up to pick up and pay. Once we got to the window the lady there informed us as we was handing her our cards that they was only excepting cash. Keep in mind she did not tell us at the box. So we left to go get cash and we go back to the box then she informed us that they was only accepting cash. When we go to the window we paid and we asked for our receipts she told us that she's not allowed to give them to us and if we wanted them we had to speak to her manager. We had two separate orders and for the second one she told us the wrong total. Then she tried to give us the wrong drinks, we ordered 1 sprite, 1 coke, and 1 water all large, she tried giving us two sprites the tried to tell me that is not what I had ordered when I memorize the two orders we had. And we had her have our food remade due to us having to leave to only go get cash. And she physically had to go ask her manager if she's can do that. And to top everything off out fries was hard as rocks and disgusting. If I was allowed to hit 0 stars I would have choose that option cause that night the lost three customers we will not be going back. This all took place on 11/20/2021 at 1am cause they are the only McDonald's in the area open 24 hrs. The thing they need to really improve is customer support. read more

If I could give this place less than a full star I would. I would never have help if it weren't for this McDonald's, thanks to them and the hour I spent at the drive through I had time to download the app and express my grief. This is the wort place in the world, where you might get your food right sometimes and inconveniently take forever. The service is terrible and for that they will never get another dime from me! read more

Every time I go through drive thru, there is a 98 percent chance they got my order wrong., and they are rude. I was with my husband in car at drive thru and your employee apparently didn't like it when my husband had to go back 4 times to get our order right. We went be going back. Yeah okay I'm gay. And EVERY person who sensed treated me like shit, so I just left my food and went home.....bad experience and not one of my friends will NEVER go there read more

McDonald's is McDonald's. What you see is what you get. The only problem with this one is that later at night the drive thru can get backed up, but other than that the staff is friendly and helps as much as they can. read more

I have repeatedly received incredibly poor service from this restaurant. The food is fine (by mcdonalds standards anyways) but orders are often confused, as well as just completely forgotten it seems. If they ask you to pull up to the reserved spot, don't do it! you will spend quite some time waiting while they serve everybody behind you for 15 minutes before they bring you your McDouble and Fries. I have some serious questions for the management. read more