We went through the drive through, it was quick and easy and the man on the headset was super patient and respectful! Interactions at both windows were pleasant, friendly, and quick! When we pulled off and I started to eat my fries they were fresh and warm and tasted amazing! Love it! read more

If I could leave a 0 star I would, this place was terrible first got our order wrong, then made us wait just to give us the wrong food and then gave us our bag but still got it wrong will never go here again! read more

Parking accessibility at this McDonald's absolutely sucks I would hate to come inside here on a day when it's raining. I may get more than wet. My simple order of two double cheeseburgers was wrong. Service was friendly and easily owned up to their mistake. They offered to fix it. I did decline. And they were apologetic. My advice here based on my experience and other experiences. Double check your order. No matter how simple. They get 4 stars just because on how they handle everything. read more

Drive thru was sarcastic and disrespectful to us. Laughing not realizing her mic was live. Really?

I ordered a McDouble that was modified with NO KETCHUP NO PICKLES NO MUSTARD NO CHEESE I added, bacon and tomato. I did not receive bacon on it which I paid extra for. I had ketchup pickles mustard and cheese on my burger. Is reading optional at this location. I have constant issues with order accuracy. I didnt even have a straw with my order. I understand its busy but take the extra second to READ. read more

I'm a dasher and even out of that when I order every time I go here the service is terrible and I wasn't the only one , people said they waited an hour for just a burger and fries and they ordered on the app ahead of time, it's a bunch of highschool students who don't know what they are doing , I'm all for kids working but it's ridiculous when there is a long wait for not many items train them or get new people , keep that in mind at this McDonald's ! read more

Gross did the 5 dollar deal understand wouldn't be a 5 star but McDouble burnt and dry and daughters chicken nuggets soggy and fry's not even cooked never eat here and won't again yuck no star if I could read more

McDonald's - Raw fries and soggy nuggets ordered at drive through burger was just burnt and dry threw it out get it's cheap but not even worth that - Fast Food Near Me - Chambersburg, Pennsylvania

McDonalds is TOO expensive to be giving customers old hard fries! It 9pm, not midnight! It's no last call on fries at 9pm! McDonalds can kiss my ass! I've OVERPAID for cold, old crappy food for the last damn time! Just because you're McDonalds doesn't mean you can treat people any way and CHARGE THEM FOR IT! Hell, ain't nothing wrong with Wendy's fries! AND their burgers are bigger! Screw you McDonalds! read more

We have used this McDonald's several times to order happy meals, and dinner. The customer service is good and they were always happy to help us. There have been a couple of times when our order was incomplete and I've had to return to get the correct order. The food is reasonably priced, and they are always busy. The place is clean and I've never had a problem with the restrooms. This is certainly a restaurant I would recommend for obtaining fast food. read more

They see you standing at counter to order but they just ignore you. Had to ask if for someone could take my order. Then, we we get the food, they forget one of the items, go up to counter to tell them, waited almost 15 minutes before I could get someone's attention. Tables dirty. read more

Running late to the office and without breakfast, I did the drive through at this McDonald's this morning. Everything went pretty well. The speaker to place my order went well, the order was correct on the screen, my coffee was prepared to order and I was given my receipt at the first window. Nice lady gave me my meal at the second window, confirmed it and I headed off. Sadly, it was without the hash browns. Which was bad but not awful. I sort of feel like I confused her by flirting a little bit as she was checking the order. The sandwich and the burrito were good, the coffee was super hot, and there were napkins in the bag. read more

McDonald's - McDonald's in Chambersburg PA - Fast Food Near Me - Chambersburg, Pennsylvania

Sat in the drive through for 20+ mins to receive my order messed up. The burger was slopped together with a gal of ketchup. Lettuce pieces all over the outside of the wrapper. read more

McDonald's - a hand holding a sandwich in a wrapper - Fast Food Near Me - Chambersburg, Pennsylvania

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Said no onions or pickles on McRib, order slip says no onions or pickles....yeap u guessed it- loads of onions a pickle! read more

McDonald's - a chili dog and a receipt - Fast Food Near Me - Chambersburg, Pennsylvania

If they could get the order correct it might be half way good ! It seems like the least they are concerned with is customer service -

Our food was absolutely disgusting and destroyed. I ordered two MC chickens that were both smashed along with the two cheese burgers I ordered. My chicken nugget kids meal came With no sauce, no frys, and no apple slices! When I called in the manager kept bullshitting me the whole call. Im NOT happy at all!! I do not recommend the McDonald's AT ALL!!! read more

Tonight I had the chance to meet Steve, the owner, while looking for a place that would let my kids use the restroom at midnight. The restaurant was closed already but Steve allowed my kids to enter and use the bathroom. He also gave me a free coffee to keep me awake for my long drive ahead. That is what I call a nice guy. Thank you Steve!! read more

Eat your lunch on the outdoor tables behind the parking lot overlooking the stream with frollicking ducks. Who knew a McDonalds could have such unique charm. read more

They always mess up our order. The few times they get it right are rare. More than that, this is the only place I have ever been to with consistently crappy customer service and absolutely no accountability. They should just change their slogan to: "McDonalds in Chambersburg.... where good drive through times trump good customer service every time!" I refuse to pull forward just to be forgotten about for 10+ minutes. That's for suckers. Now I won't pull forward and when I tell them that they look at me like I have 3 heads and then SURPRISE out comes my food! Amazing how that works. read more

I've tried to give this place multiple opportunities in the past to redeem themselves but it's almost as if each next time, is the worst. Let's just start with the absolutely atrocious traffic layout they have at this joint. I have no idea what genius of a traffic engineer thought this layout would be efficient and effective, but it absolutely is not whatsoever. Makes zero sense. Next up is the heavy push by the staff while inside to try and push customers towards using the automated computer based ordering machine. Funny. I don't see McDonalds lowering their prices in lieu of the employee cost cuts. Finally, the wait times are absolutely terrible. Over 25 mins for a double Chzburger, small fry and large coke. Absolutely ridiculous. Then again, this dude is the only game in town and there are no other locations, so he's got a stranglehold on the area. My last time I went is the last time I'll be going there.. read more

I usually stop by here before going to work, most of the employees are very nice, kind, and quick at what they do, from taking orders, to payment, to giving the food out. The service is excellent whenever I'm there going through the drive-thru. Only thing I dislike, which affects the speed of service, and is in no way the employees' fault, is how the drive-thru is designed. I think the concept is great, having two lanes where customers can pull into to order, but at times, some customers believe one lane is "quicker" than the other, therefore not pulling into a free lane, which can cause major backups and therefore make it seem that service is taking forever. On some occasions I have also almost been hit by other people in the drive-thru due to this problem. It would definitely help to have an employee step outside once in a while to make sure things are moving smoothly to mitigate traffic backups that can cause service to slow. read more

Tables aren't cleaned, bathroom was filthy, and service is slow for a "fast food" restaurant.

One star only because I can't give it zero. All of our food was cold and took 20 minutes. Three different people came in from the drive through while we were here because their food was wrong. One was a vegetarian and they put meat on her food.... it's not hard people. Don't bother with this McDonald's. read more

This could be one of the worst McDonald's I have ever been into. The cleanliness was apauling. The milk shake machine looked like a murder of chocolate and vanilla. There were still buns and muffins on the floor and have been kicked under the counter. The manager had there paperwork and cordless phone on the food counter and used it to put the food on top of. The constant beeping of the drivers is enough to make the strongest break. The tables in the dining area had no been cleaned in quite a while, so lucky for the nice patrons to complete that task. I honestly hope to never stop at this location again. I would gladly continue to drive down the road to another place. Very upsetting McDonald's, I would give a grade of D-. read more

Literally the worst McDonald's u have been to in my life. We stopped here on a road trip and what a mistake! Everyone's order was wrong. The lines were ridiculous and they were not apologetic about it either. And everything that we have tastes terrible. Do yourself a favor and go somewhere else. read more

Worst mcdees in south central pa. Do ur self a favor go to Burger King . Ten times worse since the remodel. Foods always wrong , fries hard and cold . Famous coke taste horrible . I work 5 min from here been eating here for years and every year gets worse. Get ur sh-t together. read more

About 45" ago I was in the drive thru (this place is difficult to get into and out of) I ordered a Carmel Frappe and a Big Mac w bacon. What I got was a melted Frappe and a quarter pounder with two tiny pieces of bacon. The cashier was apologetic for the Big Mac confusion and of course I didn't know about the Frappe yet. I was out on the hwy when I found that the Frappe was melted. Never again - what a disappointment. I was generous with my 2 star rating. read more

Just stopped by this McDonald's to quickly grab food for my 4 kids, husband and myself. Placed order and literally took 20 minutes for food. Fries were placed in bag upside down (4 medium fries). Forgot artisan sandwich (ordered three) which by the way we're not good. We ordered 6 fries and they did not taste like true McDonald fries. They were greasy, cool and old tasting. Wow! I don't think I have ever been to a McDonald's and had such bad food! McDonald's corporate should really take a look at this restaurant and make some positive changes quick! read more

I've tried giving this place multiple chances to prove me wrong about their horrible service and quality of food but I have yet to have a good experience here. There has always been something wrong with my meal every time I've gone there. STORY TIME: I was just there a little while ago ordering at the window and in my order I asked for 2 apple pies. I paid for my food at the first window and received my food at the second.. or so I thought. My apple pies were missing. On top of that I was told that they didn't have any apple pies, only pumpkin pies. So I just took those instead. At first the manager brought me one and asked if I ordered two. I said two, he hands me the one he had in his hand and goes to get another one. As soon I received it I could tell it was cold. I took the pie out of the box and the pie was literally colder than outside.. (mind you, it is the middle of November and it's 32 degrees outside at 10pm). When he brought the second one I informed him that the pie was cold. He snatched the pie from me and closed the window. He comes back a little moment later with the pies in a bag and hands them to me. I asked if the pies were fresh ones.. he then tells me "no, fresh pies are going to take 13 min" I told him to just keep the pies and I drove off. He didn't seem to care too much about it. When I got home (3 min away) my burgers tasted like they were a week old and my fries tasted like they were already sitting in out for about 2 hours. Meanwhile their staff is hanging out inside on their phones and moving around at a snails pace. Needless to say, tonight.. this McDonald's finally struck out with me and I will not be returning.. ever. Just go to Burger King, literally right across the street. read more

Went to drive up this am at 730..busy..waited 22 minutes to place and pick up my order...2 cars in front of me and 1 behind me pulled out of line and left.assuming they were going to be late for work..if they waited any longer..after I placed order and payed..and waited I realized the girl at first window was also running the pick up window..she was working both windows..is this how you do business customers wait because there is no help..the poor girl was out of breath running back and forth..then too top it..i ordered iced latte got a hot one..didnt have the heart to tell her it was wrong so I kept it..then thank God I went home..I had gotten 2 big breakfast..no butter..no syrup..no condiments ..no plasticware...REALLY THIS IS HOW YOU RUN A BUSINESS read more

Without a doubt the worst McD I have ever been to. Ordered an egg mcmuffin and a small coffee. Please pull aside because we don't have your sandwich ready I was told. After 15 minutes of waiting I still hadn't received my sandwich. There were 4 other cars waiting for their orders as well. Maybe the problem was that there were 3 people outside trying to figure out how to change the menu signs near the driveup area and 2 other people on a smoke break. Need a new manager at that store. Next time I will go to Burger King across the street. read more

If I could give a place 0 stars, boy would I. This place has ZERO customer service skills and was an absolute nightmare to go in to because of how the roads are set up. I was with three other people and between the four of us, they messed up 3 of our orders. The employees weren't even listening when they were taking our order and as more people came in, I saw that the same thing was happening to them. This is 100% the worst McDonalds I've ever been to. Along with that, mustard was all over the wrappers of our food, when there wasn't a single item we ordered that was supposed to have mustard. While 3 of us were eating while the 4th person was still waiting on her food that needed fixed, we found a hair on the fries. Once my friend finally got her supposed to be fixed bacon mcdouble with ONLY lettuce this time she discovered a bite of onion in the middle, almost as if they just picked off the stuff she didn't want. Also, every single item in the bag was covered in mustard, even though nothing we ordered had mustard on it. So clearly wherever they are making their food is completely unsanitary, from the mustard, to the hair, to the onion mixed within the lettuce. PLEASE DO NOT GO HERE read more

I went through the drive thru and was given a half of a small cup of soda for my child's happy meal. I asked why the cup was half full and was promptly told, "Because we only have small cups, not extra small and you had a happy meal" Come on McDonald's are you that cheap now? Lol read more

Have been to this mcdonalds and several others in our area and they are all the same! They dont know how to take the order! Our simple orders are ALWAYS wrong!!! Food is ALWAYS cold and overcooked! Talking to managers doesn't help. I cant believe these people want $15 an hour to work here when they cant even get a simple order right at a non busy time of day!!!!!! You would think for the higher prices you pay even at fast food restaurants now, that they would hire people that can actually get it right!!! read more

When first arriving at this McDonald's, I realized that we had to park towards the back and walk around which wasn't a big deal. As I walked inside and waited for my food I realized a very rude worker right away. For being a manager, you should be showing the other coworkers the right ways of doing things but not yelling at them in front of everyone. The one thing that occurred when I was here was, a very sweet girl named Alex was running from each side of the McDonald's to make sure everyone had there food and was enjoying it, on top of that she was cleaning the dining area. The manager, which looked like Mrs Claus, walked out to the dining area and screamed at Alex,then slammed the tray down and told her that she didn't have time to run around looking for people herself. Everyone else can run around and look for people what makes you so special Mrs Claus? If I could tip the girl Alex, then I would have. read more

Worst McDonalds ever. I was stuck in drive thru for 30 minutes waiting on food. Nothing special 2 cheeseburger's and large Coke. Waited a week and gave them a second chance. This time it took 20 minutes. I got a letter about my complaint that was hollow with a lot of bla, bla, bla. I'm done! Not that they care if they lost one customer. read more

This McDonald's is the best McDonald's in Chambersburg, Pa. They always have freshly made, presentable, and now that it is newly renovated it's pretty awesome inside! However, they need to do something with the way they run things. The management needs some reviewing immediately. They gave free Big Mac cards as a promotional when they first opened again as a newly renovated McDonald's and it was chaos. There was no manager waiting with us all night for the cards to tell us what to do. We only had a sign stuck to the wall saying wait at this door which all 50 of is did. But when someone finally showed up, people were waiting at the wrong door ignoring the people that have been waiting for hours and being disrespectful to us and you wanna know whAt the manager does? He tells us to go over to the other door where the people who showed up after us thinking they'd get in faster are waiting so the people who have been waiting for hours are furious and he tells us to go back to our original door so we do and he doesn't let us in but he lets the people who have have been waiting for 20 minutes while we waited 8 hours in. Someone should have Ben there waiting with us all night then that would have never happened. Just saying, McDonald's get your crap together and you'll be golden pony boy! read more