The location was very easy to access right off the highway, and I appreciated being able to use the kiosk to quickly place my breakfast order this morning. The parking lot was tidy, and the dining room looked well cared for, which gave me high hopes that the visit would turn out to be a positive experience. Unfortunately, those expectations were not met. The Egg McMuffin meal arrived with a hash brown that was noticeably undercooked, the muffin itself was barely toasted, and the coffee - aside from being served at the usual scalding temperature - was so badly burned that it was essentially undrinkable. What should have been a simple, reliable breakfast ended up feeling careless and disappointing. Overall, it was a poor experience I would not return. [Review 1472 of 2025 - 460 in Missouri - 25025 overall] read more

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Food was Ok. it took a while(too long) to get our order sorta right. Staff didn't seem very happy to see us. read more

worse McDonalds ever very slow and awful service Never will come here again Staff very slow, waited more than half hour for food read more

Was surprised to find a McDonalds here. Clean, courteous and good hamburger. Actually put the pickle exactly in the middle ! I was impressed read more

One of the worst McDonald's in the country. We stopped in here for a quick lunch. Nothing is quick about this McDonalds. They were so slow, they lost my order. People behind me in line got their food before I did. I had to speak to manager and tell her what I ordered before I got my food because they "lost" my order. Even though they lost my order, they somehow charged my credit card. Don't waste your time here, otherwise, everyone will end up getting angry. read more

absolutely terrible had to wait in a 45 min drive through lane with only 6 cars in front of me

I ordered through the app, fast, and friendly girl at the counter, walked in, and my breakfast was done.

Stopped here on a road trip to get some breakfast and use the bathroom. Looks newly done, bathrooms were very clean. Hash browns were nice and crispy. Actually got the order right which is a big plus at McDonalds. read more

I stood at the counter while the staff stood by talking. Some even looked right at me. I ended up leaving to go through the drive thru. Big mistake! My food was cold and old. I only love a few blocks away, but I'll NEVER, EVER go back! read more

wow, im truly bewildered by this restaurant. My family and i were driving by and decided to stop to get some quick bites. Little did we know of the disaster of a establishment we were walking into. The RR's were nearly flooded w dirty water from excess mopping along w trash just thrown all around floor and sinks. Immediately made sure my kids did not touch anything from counters, tables, to the HAND SANITIZER!! there was trash in every inch of this place. Person on register kept confusing my 8 yr olds by asking which "special new promotional toy" & the continue to complicate the whole process. We told them about the restrooms and they did absolutely nothing but say "ok" Based on the consistent lack of cleanliness stated in the reviews, im surprised this restaurant hasn't been shut down by the food administration. Aside from that my food was damn near crumbled into a ball when i got it out of the bad. To terrified to eat, would not recommend. New staff is needed or this place should be shut down because the current workers clearly do not care. Everybody from management, to service to food champions should be held accountable. As a former general manager i am disgusted and appalled read more

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THIS McDonald's hands down is the worst- not just worst McDonald's ever but worst ever restaurant we have EVER been to!!! Do not stop here..we were there about an hour to get our food and there were angry customers and customers that came and then just left because it was so slow! No TP in the bathroom stalls, the whole floor was dirty with fries and whatnot all over it, no ketchup in the condiment pump , they need some new management or something, we will never stop there again in this lifetime! read more

McDonald's - Seating area - Fast Food Near Me - Charleston, Missouri

Great customer service, fresh food, fast service, all around great experience. And the ice cream was perfect! Don't listen to the negative reviews! read more

I pulled up to the drive through and sat there for 10 mins, finally got tired of waiting so i pulled up to the window to let them know i wanted to order. They had no sense of awareness at all. Of coarse when i got their attention and they told me to go back through the drive though there were new customers ordering already. Them workers Ain't worth a penny . Its very hard to find a McDonalds worth going to nowadays and it used to be worth it because of the cheap and affordable prices but now they're more expensive then chic fila ‍‍ read more

Food took a long time. Seemed like the employees would rather party with their friends instead of worry about customers. When food finally came it was wrong and items missing. Bathrooms smelled like someone had been smoking weed in them. read more

Saw some bad reviews but it was on the way in a cross-country drive so I decided to go anyways. The staff was friendly, my food was slightly off when I first received it (ordered a plain burger) and they immediately took it back and got me a fresh one in minutes. Also had a McFlurry machine NOT OUT OF ORDER which is the first time I've had a a McFlurry in several years. Hoping to get the average review up because I had such a good experience! read more

The McDonald's at Exit 10 in Charleston MO has to be the slowest McDonald's ever. We waited over 20 minutes for our food. They had 2 cashiers and plenty of help in the kitchen but they are totally inefficient. The girl filling the orders was rude to everyone and kept blaming the kitchen even though there were sandwiches laying there ready to serve to customers. I would say the manager need to observe customer service since everyone was complaining. read more

This has to be the absolute worst McDonalds in the country. You pay for your food. Wait out side. You don't get it all. You notify them and OH WELL. They beat me out of $9.00 worth of food. They never did give me food. They just took my money. I'm guessing poor management would be the problem. read more

Love the new menu With that being said please pick up the pace in drive thru. Sat there ten minutes waiting on 4.Mc Doubles and a 4 pc. Nugget. But overall great service the crew is real nice . read more

This McDonalds has two speeds stop and slow. I used the mobile order and I think there brains seized up. I took them 16 minutes to bring my food out. They McSuck. The manager had some dumb ass excuse. He didn't care. All he wants is a paycheck. read more

McDonald's - Fast Food Near Me - Charleston, Missouri

Horrible customer service got yelled at by the manager. Then they would hang up the phone on me when I called them and got cussed at by the manager read more

Nice on the outside...not so much on the inside. To quote the manager- "the ketchup dispenser doesn't work...pretty much everything here doesn't work!" I could've chipped the ice off my windshield with my Big Mac bun...the soda was flat across the board...and again we were met with a manager saying yeah- it's just not working. Go down the road to the next stop...this one isn't worth it! read more

It took 30 minutes to get our food, it wasn't even right, it wasn't hot, and the ice cream tasted watery. Afterwards to get the right order it took about 10-20 more minutes. Slowest McDonalds I've ever been though. At this point you can't even call it fast food. read more

I get it. It's McDonald's - I have low expectations. But this location is pathetic. I came here at 10:30pm, 30 minutes before they close and they said that they didn't have any hamburger meat because they threw it away because they're closing. Then I waited over 20 minutes for a chicken sandwich. read more

Nice McDonald's with very easy access off the interstate. It's not where the McDonald's sign is next to the interstate. It is even closer to the exit. North side of the interstate. read more

I was here today and stopped to have ice cream with my family. My daughter had to go to the restroom.. We're not a conventional family. Two dads. Well the men's room was backed up and my daughter had to go.... I asked a staff member to see if the women's was open and I'd take her in... The lady, I believe Laura GRACIOUSLY offered to take her for us. I was floored. Not having a clean and family accessible bathroom for father's of all families is difficult.. McDonald's went above and beyond and helped me. I was so pleased. Additionally, the restaurant was clean, and everyone was SUPER FRIENDLY!. ice cream came out quick and everyone was pleasant.. Thank you McDonalds!!!! read more

Omg, I got a good morning and have a good day from the morning crew. It still amazes me that they dont have breakfast ready at 505. They take the fast out of fast food. read more

We waited 20 mins in the drive thru and there wasn't even a long line. Slowest McDonald's I've ever been to in my life. No one even apologized. read more

Nearly 10 minutes to get a quarter pounder. Not even busy there. They forgot to make it. Needed to ask before they started it. Unreal.

Only left one star because no stars is not an option. Oh man, where do I start with this visit. We stopped in for a quick bite to eat at 8 o'clock at night and they had no one in the drive through or inside. It took over 25 minutes to get our food. When the food did come out I was expecting it to be fresh since, you know, it took so long to "cook." Food was luke warm at best. While inside waiting there were 5 employees standing around doing nothing while 1 worked on orders. There was one women in particular who kept screaming at the other employees. They had mentioned having only 5 people come inside that day but the restrooms looked as if they had been ransacked by a stampede of children. There was no toilet paper, no paper towels and urine EVERYWHERE. While waiting for food an employee went to the restroom where he clearly washed his hands (surprisingly) because he was shaking his wet hands to try and dry his hands. He then walked over to a sink behind the counters to grab paper towels. Did he go and replace the paper towels in the men's or women's restroom? Of course not! That's way too much to ask. Save yourself some energy and time and find somewhere else to eat. read more

Worst McD's you'll ever go to. Avoid at all costs. I live here and have eaten there many times in the hope things would improve. They haven't. They are getting worse. Cold food, 90% of the orders wrong, unfriendly workers that seem totally clueless...The list goes on. Eat anywhere but here. read more

manager must be a teenager, 830pm, playing, laughing, having a good time, I meanwhile stand , waiting for one of them take my order! finally after several moments, one of them broke away from fun, took my order!!NEED LEADERSHIP read more