I had to fastest service in the drive though I have ever had anywhere. It was very busy, but so fast. I never even got to check in on yelp mobile, because of the speed. Not only were they high speed but friendly as ever and had 100% accuracy on getting my order fresh, hot, and right. They saved my night and put me in a great mood! I will defiantly come back here over some other "burger" places in cove (*cough*Burger King*cough*). I hope they stay consistent with my experience and if they do we will see their over all rating rise drastically. Good job McDonald's! I am for sure "Lovin' It"! read more

This McDonalds is a joke. Good customer service does not exist there! Ordered through the app. Gave them the order number, tried to show them the number and she grabbed my phone! What the hell. They were all rude as hell. P.S. Did not get the food because they didn't have my order! read more

I'm just sayin I personally like to say I'm not proud of how much Mcdonald food I have ever but the Copperas Cove Mcdonald is one of the best and even if the food is just okay I will say 95% of the time it's at lest what I ordered read more

This location here in Copperas Cove Texas I Have had multiple issues with them in the last few months and I have given them numerous attempts to fix their issues. However it seems that higher management and lower management cannot control or even care what happens there. I had a mocha frappe that it took them 30 minutes and that's not me making a number up for them to bring me my drink. At the window they asked me to wait at a reserved parking spot and after seeing 11 vehicles that were behind me get their stuff and leave I called and asked to speak to a manager and the manager couldn't figure out I went through the drive through and thought I made a mobile order and when she finally understood she said they were working on it and hung up on me. I called again only to get told the machine was broken and hung up on again. I called a 3rd time getting ready to enter the location itself when they said it was on the way when I asked for a refund. I called cooperate about this and the higher management said they were aware and offered a gift card in the mail that never came so obviously it was said only to placate me. That was 1 experience. Today I went there on 11/11/2020 and ordered 3 breakfast tacos, 1 moca frappe, and 1 sausage egg biscuit. It took almost 30 minutes to get it with only 3 cars in front of me. The first car left after 5 minutes and the car in front of me it took them 15 minutes to take her payment, and also hand her 4 drinks thats all she ordered and it took 15 minutes. When I called to speak to the manager after I got home my food was not hot and it only takes 5-10 minutes to get home my food was barely warm and there was no hot sauce, you would think making someone wait as long as I did they would ensure that everything was correct but it was not. The manager gave an excuse that she was the only 1 there which was bs oh and this was between 5:05 am - almost 5:30am when I called to talk to the manger it was only 5:35am like I said 5 minutes away. She had someone outside sweeping the parking lot, a guy inside who put my food by the register who was not even wearing a face mask "a health code violation right there" and another guy who took out a few tolling shelves with trash to the dumpster so by herself was a lie. She didn't know how to manager her people to make sure that people were not waiting for long period of times. Hell she didn't even offer to replace the food with hot food just came up with excuse after excuse. All in all this location here in Copperas Cove Texas I would suggest avoiding it. 1418 E Hwy 190 Copperas Cove Texas 76522 Store Number #4714 read more

James and the ginger kid with glasses were so creative, I had 4 drinks and they doubled up the cardboard drink carriers so it wasn't so flimsy when I held it. Great work my boys! read more

God why do I keep coming back here, this place is slow and the people that work there are not friendly at all. I have to give one star are the app won't move forward. read more

Breakfast is no longer served after 10:30 AM, not all day as previously advertised. Got there at 10:45 AM. Did not see any advanced notice about change in breakfast hours. read more

The food was pretty good and hot but my soda was watered down and the fries had to much salt on them

I have been putting off this review because I go to this location a lot but have waited for 3 weeks for the management to take action against the over bearing amount of flys. Where there are flys there are maggots. I think the health dept. should step in at this point. I'm talking about hundreds all along the window sills and on every table. I can't eat there until this is taken care of. read more

The few times I've been here (afternoon and night) they always get my order right and food is hot. The fries are always fresh and hot and that's the deal-breaker of it all ...thier fries are the best fresh. Hopefully they keep up the good job! :) read more

Very disappointed, I understand that the building is new and so are some of the workers but there is no excuse for the long wait and the terrible customer service. We waited for about 25min just to get our food thrown into the bag not even wrapped properly. Not only that they had gotten the order wrong and when we went to correct it the worker gave us attitude and snatched the bag before I could finish my sentence. I understand that this is a fast food place and we shouldn't expect much but I do expect to be treated with respect. We also weren't the only people that had experienced this problem, there were about 15 other people waiting for their food just to be given to them, or to be fixed. NOT IMPRESSED McDonald's read more

What can I say? It's a McDonald's. It's not a flashy as some but it's usually pretty clean inside. The service on most days is pretty quick and accurate. If you are going here looking for 5 star service, you should know better. If you want a quick bite or have a craving for those yummy fries, then this will do nicely. read more

Saw a employee walk in with a cigarette in their mouth and all the employees I dealt with were extremely rude. They didn't add cheese to my chicken biscuit and the food tasted terrible. I talked to management about all this and their excessively dirty bathroom and they blew me off. Stay away from here for breakfast or any other meal for that matter. read more

I love McDonald's food, but this place must get the left over stock, almost every time I've gotten nuggets there has been bone or tendon in it, ruins the meal completely. 9/10 the fries are soggy and old. The staff is plain rude. Everyone jokes about McDonald's staff not caring about the job, I'm pretty sure that originated from this store. Worst McDonald's ever. read more

Hit & miss. Last 2 Breakfast visits via the drive-thru at this Copperas Cove location went fine. After 2 years of vowing not to give them a penny, these first in a long time visits the food was hot & accurate. Earlier this month (March 2019) we took our kid in for lunch and the store was so filthy the boothes where we sat across from the drink re-fill machine were not clean & sticky. The whole time we were there I just wanted to get out & felt like I needed a shower. We won't dine-in there ever again. read more

Would not believe this a last night (Saturday Dec 7th around 8-8:15 pm) an elderly woman and her great grandchild went to McDonalds drive thru in Copperas Cove, Tx and goes there all the time to eat there and she ordered some food her order was 8.10 and she only had 8.08 she was 2cent short on her order and they would not give her the food she ordered. They did not assist her with the 2cent as well and said their till would be off because they didn't have the 2 cents. What is this world coming to. I can't believe McDonalds would treat a customer like this. I wasn't there but I heard the story around town. No one at the window help her and as she explained to someone she thinks was an assistant manager when she asked to speak to a manager said sorry we can not give you your order. The woman even offered to bring the 2cent back and they said no. It makes me upset that I have lived here most of my life and can't believe that our McDonalds has the Audacity to treat anyone that way. How many times have you as a person said oh don't worry about the change keep it and your telling me they had no extra change that people leave behind. Get real. Yes their till could be off but I bet their till also has extra money because most people leave change. Well I'm very disappointed in McDonalds this is the holidays what about the Season of giving. Shame on the employees at this establishment. I hope McDonalds reaches out to this person as she is a customer that goes all the time and apologizes for not helping her out. If I could give negative stars I would! Would be nice if everyone that reads this could go into McDonald's and gives them .02 so this doesn't happen to anyone else!!!!!! read more

Don't come into this McDonalds on a Sunday, the lady who works at the counter is absolutely rude, and does not know how to deal with a blind person. She either needs to get educated, or get a different job or she doesn't have to deal with people. read more

My family's visit to the restaurant started out good as the cashier was very helpful and we did not have to correct him once on our order but as we received our food and sat down to eat one of the employees was shouting and being VERY disrespectful to the other employees in the back working on the food in front of every customer in the restaurant making it VERY uncomfortable to eat. So i called one of the employees who was cleaning the dining area and asked him what the lady's (who was being so disrespectful) position and her name was and he informed me that she was actually the MANAGER of the restaurant and referred to her as "Ms.Jackie". And when of the employees addressed the issue (her yelling) to her response was "OH WELL". and this woman is the Manager? Now i understand fast food is very frustrating as my husband and myself work in fast food but there is a way to talk to your crew and that WAS NOT the correct way and in front of customers? My children were very uncomfortable with all the yelling from this woman so we had to leave. We will not be returning to this establishment anytime soon. read more

Every time I have gone to mcdonalds I have felt sick after. Their food is always cold when I get it.. the fries are either to soft or too salty.. their ice cream machines are broken every time I go in. Their bathrooms are never clean.. the floor is always a mess.. the environment is just not kept clean read more

If I could rate it less than 1 star, I would. I went through the drive-thru around 11:15am on 3/26 and ordered what I thought was part of the $1, $2, $3 menu. A large sweet tea and 20 piece nugget, $1 item and $3 item. My total came to over $7. I was puzzled, but pulled forward. I inquired about the price at the window and the attendant immediately began an exchange with a manager over the headset that lasted approximately 7 minutes. Before the banter started between the person in drive-thru and said "manager," the drive-thru attendant told me they no longer had the $1, $2, $3 menu. I clued him in where I saw it located on the menu of the outside lane menu, bottom right. Then began the banter. He plainly told the "manager" I had stated the $1, $2, $3 menu was still on the board and where it was located. At no time did the attendant mention to me, the topic of the banter between he and the "manager" had changed. They now were discussing the fact the 20 piece was $5.99 not $3. The "manager" even came back to drive-thru visible to me, yet said nothing to me, only to the drive-thru attendant! Zero explanation to the customer! I had stayed during the conversation I would be glad to pull in a parking space and take a picture of the menu to show management to prove my point. Instead the "manager" did so himself and that is what he came back to drive-thru to share with ONLY the attendant. I then pulled in a parking place took my own picture and went inside. The "manager" then had the audacity to tell me he did NOT KNOW THE ATTENDANT HAD TOLD ME MCDONALDS HAD DONE AWAY WITH THE $1, $2, $3 MENU TOTALLY!! That was how this all started!! He knows nothing about customer service and I know the area supervisor, Keith, would have been appalled at this "manager's" behavior. Sad thing is this isn't the first time. This same type of thing with this same "manager" happened 6-8 months ago over a condiment for a salad. Of course, he doesn't remember it. I do and refuse to subject myself or my family to such poor service EVER AGAIN, unless I'm know he isn't working at that time. Until a business understands a customer pays their bills and the employees realize their checks are actually signed by the patrons who CHOOSE to eat there, service will continue to deteriorate. I was not rude until lied to and then I was over it. I did raise my voice, which I shouldn't and apologize. However, lying for me is about integrity. read more