This McDonald's was less than desirable. I needed a restroom stop and it wasn't as clean as I would like but after washing my hands, the air dryers did not work. I tried both and neither came on. They need to just move to paper towels and make it more sanitary. I got there when the breakfast menu was still available so got an egg mcmuffin and hit the road to my next stop. Since my schedule was jammed pack again it was nice to have that as I couldn't fit in lunch. read more

I wouldn't usually review a McDonald's, but I come to this one several times a month and there is the nicest employee there working in the mornings. Her name is Susie. She makes my day every time I see her. She's a ray of sunshine. read more

Nice clean McDonald's, they making mistakes with orders sometimes but overall its good.

Took forever for our order. Normally this wouldn't bother me because I work in food service and I know it can be harder to get certain orders out in a timely manner. However, my order was wrong, the store was out of bacon and instead of saying something to me they just didn't put it on my burger. The whole store looks like it's under construction. It's not that hard to be "okay" at your job. read more

Service non existent. Dining room a mess. Trash on bathroom floor. Food cold. A triple threat

The food is good ig and the fries are always hot. But a few days ago my sib said the line was backed up so a solid 4/5. I recommend

Rude and disrespectful place. Picked up food for someone else and manager w as screaming and cussing. Refused to give her name or even a supervisors number read more

Garbage. Rude employees - honestly scary. Weird looks. Forgot all the sauces, got our order wrong. Awful. What's wrong with this place. Felt like a nightmare in that drive thru read more

First time to the McDonald's restaurant on Airport Road in Arden North Carolina. I ordered a spicy chicken sandwich, french fries and tea. The sandwich was soggy. The picture of the sandwich showed lettuce and tomato on a fluffy bun There was nothing on the sandwich but a little slop of sauce. The chicken breast was SO tough! The french fries were good thank goodness McDonald's still makes good french fries and the ice tea was okay. I will never try this fast food place again. read more

The restaurant was very unsanitary. The food was not prepared right. Fries were raw, the burgers were terrible.

This McDonald's used to be fine and we ate here frequently, but they made major changes recently and it is simply awful, worse than awful, just gross. First, when walking through the parking lot, I saw a male McDonald's employee giving the finger for an extended period of time to a jeep in the parking lot. I don't know or care what happened, it is totally inappropriate for an employee to do in front of my son. Then we saw that the restaurant was filthy. Trash was everywhere! Garbage cans were overflowing and spilling onto the floor. It was clear that employees were not picking up anything. We saw that they had remodeled which meant that they partitioned everything off and squeezed in more seating including bar stool seating. So it was hard to squeeze into seats and the chairs make a horrible screeching noise when moved. They also added a new kiosk ordering system so now you don't deal with a live person. The kiosks are huge, taking up all of the waiting area. Putting in the kiosks allowed the owners to fire most of the staff which explains why the place is filthy and really slow. With the new kiosk system, they now give you a number and you wait at a table. We waited 30 minutes for our food which is unacceptable! We spent that time debating if we should cancel our order and leave. A shabbily dressed girl with a miserable look on her face finally shuffled over to the table with our food. She was missing my coffee drink and parfait so I had to go back to the counter and wait for those items. So I ended up eating an ice cold biscuit. We used the restroom when leaving and my son saw a man use the toilet then leave without washing his hands. My husband went in later and saw that someone had crapped in the urinal. Really? When a place looks filthy then it is common for nasty people to treat it with disrespect. It is terrible that bad owners and lousy managers have ruined a once-decent location. My family has eaten here many times since it is convenient when we head out of town or run errands nearby. My husband and I have been leery of McDonald's anyway since we both got Norovirus last year along with hundreds of other people at the Brevard McDonald's owned by local state senator Chuck Edwards. I intend to complain to McDonald's corporate and the owners. This location should shut down until they get thoroughly cleaned and trained staff are hired. I hope that we don't get sick from this location too. We are done with McDonald's for a long time. I read more

See all

I've never experienced this many employees that struggle to use a POS system and fail to hit correct buttons down to the order execution almost failing daily. Big corporation failure yet again. read more

I will never ever return to this McDonald's ever again. I am a DoorDasher and I waited 45 minutes in drive thru line because store was locked. Once I got to the window I said I have a door dash order for "name" she stood there and said I don't go by names. Continued to stare at me without saying anything else, I said okay what information do you need?? Told her a number she told me to pull up ahead and wait some more. When she finally came back out she stopped and held out the food like 4 feet from my car instead of walking 4 more feet to hand me my food from the window I had to pull up to her... I said thank you. She didn't say a thing just marched off. Like wtf I'm sorry I'm just trying to do my job and this lady was just a very miserable person, never will go back or accept orders from here to deliver. read more

All of the employees have horrendous attitudes and the service is terrible. They seemed extremely upset when i informed them that they forgot part of my order. Put the drinks together wrong. Just horrible. read more

TERRIBLE...went there took 40 min in drive thru ...then got one thing Out of order and workers went and hid in back never to come Back ...will never go back. Be warned . read more

I went through the drive thru window, with the intent to use a code from the mobile app. I gave the drive thru employee a code for a free item (fries) and the code did not go through and it was not removed from the bill. Before I paid I made sure to ask the attendant if the code went through because on my end the code refreshed and I wasn't sure. With the most obnoxious attitude she said she put the code in and it was for points - I proceeded to tell her it was for the fries and she just went off. Yelling at me how I was wrong how it was my fault that I gave her the wrong code. She proceeded to put in the new code (again with the nastiest attitude I have ever gotten from a McDonald's employee) When she returned my card I asked her for her name (I did not at any point raise my voice or give her attitude.) and she gave me the most stank face and said it's on the receipt (it wasn't) and SLAMMED the drive thru window. When we drove up to the next window I had to ask another worker for the first woman's name. Which was SUSIE (she wears glasses and has bangs). The whole situation was completely disrespectful and disgusting. She should be put to wash the dishes - so she doesn't interact with the costumers. read more

McDonald's - Receipt - Coffee & Tea Near Me - Fletcher, North Carolina

Waited in line 40 mins. The worst service. The manager needs to hire more employees and care abt the service. NOT fast food. Could be a gold mine-- only place open late night but couldnt get food read more

It was 9:40 pm and they said they are closed, yet there are tons of workers just sitting around in the lobby talking and eating. Even if it's holiday hours, 9:30pm on the 3rd? At a place that's usually open well past midnight.? read more

24 hours I've been to this location twice Oder has not been taken employees standing around or screaming/cussing at each truthfully I do not care to ever return can't speak on customer service because I've never had any read more

Only go here if you have a hour to order and get your food! Service is horrible!!! Will never make this mistake again

Nice people, but SOOOOOO SLOWWWWWWW. (Imagine a deep, drawn out voice as you read that.) Really really freaking slow. How many times do I need to say slow to make this review long enough? Good thing was the fries were piping hot. read more

They gave me the wrong food. Then had me sit and wait for quite a while for 1 burger. Not a combo. Just the burger. No one was at the first window but someone was supposed to be. Then, at the 2nd window, the little Hispanic lady wasn't wearing a mask. Wont be going back to this location. read more

Just got lunch from here and found freaking mold on the bottom of my burger after I was halfway done with it. Everyone check the buns of your burgers before eating - see attached picture for details. Burger was stale and must have been sitting out for a long time to get mold growing on it. Really hoping I don't get food poisoning from this crap. 0/10 would not recommend read more

McDonald's - Moldy burger from McDonalds. Yikes. - Coffee & Tea Near Me - Fletcher, North Carolina

WARNING, DANGEROUS!!!!!!!!!!!!!! Don't go here , they are so understaffed for a prime location for fast food, why do you think all these other fast food places are popping up so suddenly! They are overwhelmed! SIMPLE ! The manager is good, young lady that was behind the counter was sweet and very professional and they were all doing the best they can, BUT THEY WERE SO OVERWHELMED, WOW !!! When I was in there so many people from the drive-through will bringing back their meals because they were wrong, people are waiting in line for 20 minutes just to place their orders and people are waiting longer just to get their orders!!! One guy was so pissed off he went off the deep end and started screaming at the staff doing the best they can and the manager damn near got in a fistfight! TO THE OWNERS. 1. Start paying ppl a much higher wage! 2 close the lobby at 7 to 9. 3 limit the drive through to 1 line YOU GREEDY BASTERDS!!! read more

Listed as 24/7. Near the AIRPORT. The lady told me they were closed because the "system has to reboot". It's 2021 - computers don't take the whole night to reboot. Lame excuse for not wanting to throw a cheeseburger in the wrapper, and toss it in my window. read more

the service here is complete ass. half the time you sit at the speaker for 20 min and no one comes to take your order. food is usually always cold and hard. workers are rude and don't even acknowledge you if you pull up to the window. wish they would just shut it down read more

If you want to wait for 22 minutes on a very simple order, then receive your food and realize it's all cold and the beef is not freshly made despite ordering the *fresh* quarter pound beef. You will love this place! The dead roaches that lay scattered beside the drink machine only leave you wondering what the behind the counter looks like. Will not be returning and would never recommend if this was the last restaurant in town. Stay at home and just make toa read more

See all

Worst McDonalds I've ever been in. Slowest, messiest location. In need of more workers.

This has to be the worst McDonalds ever! I love the self-order kiosks, but that was the end of the things liked at this McDonalds. After ordering, there is nowhere to stand. The kiosk tells you to pick a number and go sit at a table. The employees were calling out a totally different number. We ordered 2 sausage biscuits. They say a tray with 2 biscuits on it down and, after a few minutes my wife asked one of the employees if that might be her order. Very rudely, the employee said "yes, we called your number, maybe it just wasn't loud enough for you". Then, my wife asked for mustard. The manager comes around the corner with 2 packs of mustard, scowl on her face and put the mustard on the tray without saying a word. My wife asks could she have another pack. Same routine. No appreciation for our business at all. Businesses like this need to understand they wouldn't be there without consumers. It is their job to thank us and show appreciation, not the other way around! read more

Drive through is open but nobody there. Have to call the store to get them to take my order. Bad food slowly should be McDonald's new slogan. Not just this one but all McDonald's. read more

McDonald's is never good. Ever. I mean like never good ever. Can I repeat that? McDonald's is never good it's awful. But I thought that maybe they could do a darn glazed donut right. It was awful. I expected a glazed donut. What I got was a dry piece of cardboard. The icing wasn't even fresh. It is as if they iced it three or four days ago and just left it sitting on the counter. It was terrible. And then they want to charge you two dollars for that piece of garbage. read more

I don't work here, you can't hire people to take orders?? Hahahaha wow this won't catch on lol

I have come to expect terrible service from McDonald's. But a recent experience at this location was a new low. I waited In lane 2 of the drive through while the person inside placed the order of 4 vehicles in lane 1. The employees were cold and not nice. I am putting the blame on the the owner first and then the managers. If you can't properly run a restaurant then you should not open. read more

Do not go to McDonald's in Arden they messed up our order we did not get our Big Mac or our 10 piece spicy nuggets or regular nuggets

Corporate needs to come in here and absolutely clean house. This is hands down the worst McDonald's to go to. I'll literally drive 3 miles down the road and be in and out before this store could even finish my order. Horrible read more

The service was slow but the food was made fresh and hot. So because we received fresh, hot food, it was worth the wait. It's located off the interstate so I can understand the reason for the wait. read more

Not bad at all: Two lines of drive-thru Open 24 hours - in a row ! A little squirrely getting in and out of the parking lot. read more

Worst McDonalds ever. Closed when they shouldn't be. Out of ice cream like a typical McDonald's always is. Lines are very long, you're going to wait a while. Employees are unfriendly and unhelpful, just a bad experience all around read more

Employees were arguing with each other while taking orders. I felt like I was an inconvenience to them just by being in the establishment. Just trying to get coffee before work, I'll skip this place next time. read more

Went this morning for service door was locked. Girl from inside just stared at me. Guess they did not want my service. Also when pulled up same lady smoking outside the door. read more