Excellent food quality. Drive through order was messed up, staff inside was super helpful getting the order corrected. Overall excellent experience read more

McDonald's - Double Cheeseburger with the restaurant - Fast Food Near Me - Houghton Lake, Michigan

they were literally just in there arguing like children and a bunch of people were just waiting on they food and even when we got the food the order was wrong but already waited 30 mins so just called it quits at that point lmao. didn't realize making sandwiches and putting fries in the bag was so hard and stressful. read more

No soda fountain, no ketchup dispenser, no refills. I hate this trend of treating McDonald's like drive through only. read more

So you order a McFish, and knowing that the regular amount of tartar sauce applied is like a pimple on a whole face. When I asked for extra, they charged me 60 cents - and didn't say anything about the charge. Some locations do charge, some don't. If I'm paying extra.....I better get EXTRA. It was like they had a white magic marker, and drew 3 little spots. Before it dried, it made 3 little spots on the bun. I try NEVER to go to McD's anymore, but no BK there now. So if you must McD - go to the east end of town. In front of Wally's. read more

McDonald's - My McFish had a McMistake in that this is what they charged an extra 60 cents for... - Fast Food Near Me - Houghton Lake, Michigan

I had not only one of the most frustrating experience, but also the most disrespectful encounter today at lunch break. I used the McDonald's app to get a code to use in the restaurant near the old Big Boys and near the MidMichigan Urgent Care. When I gave the woman behind the counter my order. She seemed to have difficulty understanding and placing the order. Instead of asking for help. She ended up pushing a bunch of buttons on the screen pad. Ended up voiding out my code and billing my for my meal without the extra burger code. When she called over a coworker to finally help her. They both seem to get very rude with me. After finally getting the order/meal fixed. I sat to try enjoy rest of my break. I sat at a table about 5 feet(no more then 10 tops) away from the counter. I preceded to listen to the much younger woman tell the older lady/co-worker and I quote. "Don't feel bad. It wasn't your fault. I deal with people like him all the time. Coming in here and trying to scam a free meal or item off our menus. I've used the app several other times at other surrounding McDonald areas without an issue. So to be talk about and accused basically to my face that I was trying to scam a place. Is not only hurtful, but very disrespectful/rude. Especially when it was clear from the beginning that the older coworker hadn't done or had no idea how to input the order/code from the get go. Plus when I've done the same transaction at other ones many of times with no issues/problem. I will not only never return there. But I will also inform family, friends and corporate of this interaction. Cause if this is how they treat or deal with customers. Then I believe they need to rethink who they have running the front counters. read more

(This place deserves no stars but i had to select one) My friends and I ordered our food and we paid and got our drinks and ice cream and then was told to pull forward. We made the order at 8:55pm, and it is now 9:30 and we still haven't gotten our food. Multiple employees have came to the car with the wrong orders and then they came back and asked for our receipt. They asked for our receipt at 9:10. read more

I hope the cleanliness of the dining area in your restaurant, as well as the upkeep and cleanliness of your restrooms are any indication of the quality and the flavor of your food. I came into your restaurant at 3 o'clock in the afternoon. Well past lunch and wait before dinner. The dining area had three people and looked like the floors hadn't been cleaned in months. The restrooms were a disgrace. Thinking I would give the restaurant the benefit of the doubt - after all this is McDonald's - I decided to go to the counter to order a sandwich and french fries. I waited for one and a-half to two minutes, and while to people looked at me on several occasions, and then left because nobody asked me if they could help me. Your business deserves to be as low as it is. You are merely a shell of the great institution that McDonald used to be. Shame on the ownership read more

Starving from having to wait to eat due to a medical test i placed a mobile order at the Houghton Lake Mcdonalds . Upon arrival I was directed to the number 2 window. While waiting, I noticed several cars behind me being directed to the "wait for your order spaces". While patiently waiting at the number 2 window I observed orders being delivered to the cars that were behind me. I asked one of the employees returning from making the deliveries how long it takes to fill an order for one Crispy Chicken Sandwich. She politely responded that it takes approximately 7 minutes and she would check on the order. I asked if she could add a small drink to the order. She returned a few mimutes later with my order and a complimentary drink. All toll, the wait was 15 minutes. I returned to parking space and was prepared to enjoy my sandwich. Upon opening it, the top bun was missing! I then went inside and requested the "top bun". A new sandwich was prepared and I returned to my car. The sandwich was now complete however was a SPICY CHICKEN SANDWICH. As hungry as I was, I ate it and enjoyed the col drink!! read more

This McDonalds is not the Lake City location.In my opinion, it is far better than there.Its close to 127 freeway.Its much cleaner,the employees are much more patient,they can handle a rush,and the food seems safe.All in all ,I have never had a problem.I gave it a 4 star rating. read more

This McDonalds needs either better employee training and/or new employees. First thing the female in the drive thru seemed to have an attitude, second we get our order from the next window and the employee there seemed to not want to be at work today. We check our bags and all the food seems to be there for everyone as we continue our long drive up north. Well guess what after driving for almost an hour people are hungry and start opening wrappers on my to find out that the egg McMuffin is missing the Canadian bacon. $3.59 for an egg McMuffin at this location and it is missing what is probably the most expensive ingredient. read more

McDonald's - What I got - Fast Food Near Me - Houghton Lake, Michigan

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To start off the only reason I come to McDonald's is for their Coke... ever since I was a young kid my father would award me for my report card with a nice ice cold Coca Cola from McDonald's. I come to this McDonald's after my mother's funeral to help cheer myself up and THEY WERE OUT OF COKE. First the ice cream machine was down and now there's no more coke, absolutely nothing has disappointed me more in my life. Shame on you McDonald's read more

McDonalds has been here for a loooong time and sorry to say the food freshness has NOT improved! Seems like every time I order food from them it is never fresh. The fries are never hot and fresh, and no matter what other food I get is not freshly made either. McDonalds employees tend to pre-cook the food way ahead of the rush, so it just sits under the heat lamp for hours. I even ordered their fillet of fish sandwich, told them I wanted it cooked fresh, but when I got it, it was lukewarm, hard, and nasty! read more

See the Canadian bacon is expensive to a point but the cock roach thing is because of them not cleaning anything plus the manager are suppose to make sure the restaurant is CLEAN and presentable read more

They couldn't make vanilla shakes at 7 PM on a Tuesday night and couldn't make a bacon cheeseburger a meal they also didn't have holiday pies made in the month of December my Christmas spirit is now ruined due to the crappy service at McDonald's they also didn't leave any napkins in the bag and put my lid halfway on so now I'm drenched in my freaking Coke read more

I stop here on my way up north sometimes .. and many times I've walked out with out getting service .and being ignored. or have to wait 15 -20 mins for a coffee .There is a Tim Hortons along my route I now stop at read more

Seriously raised food prices over night because of minimum wage increase! Well then maybe they should hire more people to work for them that are able to process orders thru drive-thru that have the ability to comprehend what is being said! Better customer service instead of rude people read more

Just leaving....walked in for coffee and a quick restroom stop while on a trip. Place is filthy, garbage literally overflowing and bathrooms were also gross. Save yourself the hassle! read more

My food this morning was Burnt and I didn't get any napkins I'm normally not like this but the way I was treated this morning was absolutely ridiculous read more

Along with millions of other Americans I enjoy taking a trip to Mcdonalds. I just so happened to visit this location twice. Once on my way to Macinaw and once on my way back and each time I was thoroughly displeased with my visit. My first time at this specific restaurant I asked for ice water. I was instead given carbonated water. I don't understand how one makes this mistake, but whatever. Then on my way back I ordered and was charged for an Oreo frappe and fries, but was never given fries. They refused to admit that they had made a mistake and instead forced me to pay, yet again, for my craving. At the same time a person I was traveling with was given a vanilla shake which contained pools of yellow flavoring which looked like urine throughout the beverage. I would highly recommend that you hold your need for fast food until the next McDonalds. read more

Absolutely disgusting bathroom and cleanliness throughout the store. Never will I step foot inside this business again.

Can be good at times, but mangers and crew are always yelling at each other and there is nine stop chaos

I give this McDonald's a one star because it was the worst experience I've ever had. We are on a very long road trip and decided to stop here to get some dinner. Upon walking in , all you could smell was throw up. We decided to look past the smell and eat there. We ordered $15 worth of garbage. My 6 piece nugget had two nuggets that were not even cooked all the way. We only received two out of three fries we had ordered. My boyfriends two cheeseburgers were so unrecognizable as a hamburger they should be considered dog meat. If this McDonald's was a person I WOULD NOT EVEN POKE HIM ON FACEBOOK. it completely ruined our appetite and turned our stomachs inside out. What a disgrace , lake city. McDonald's has done so well recently in upping their quality and this location is doing a huge disservice to the chain. read more

I swear the McFlurry machine is always being cleaned, the staff had an attitude and we ordered large drinks only to discover that they were half full. read more

This McDonalds has to be the worst one on the planet! Last summer we stopped going there because they never could get the order right...no cheese! I have got coffee and a sausage burrito there in the am ok. Ordered a Buttermilk chicken bacon salad...no bacon the grape tomato's were shriveled oozing and very rotten plus the lettuce had seen better days! Disgusting! I called and the Manager Kevin just said thank you and good bye....no customer service there or he's so sick of hearing complaints that's his answer. Never ever going back there for coffee either! Beware of this place you might get sick if your not careful! read more

first things first, service is so slow. the two workers were running all over the place trying to serve everyone. they didn't know what we ordered because it's too much for them to handle. the fries were gross, pretty hard, weren't salty & just not good. chicken had some dark spots on them. little weirded out. so all they need to do is improve their fries, improve the chicken, & hire more people. read more

Even as far as McDonalds goes, this one is AWFUL. The drive through girl rude and the burger we received looked horrendous. All of the ketchup was coming out of one side of it. Wont be back read more

Avoid this place. The counter personnel really don't give a S**T! All I ordered was an iced coffee, and they got that wrong. The "manager" and couple girls were so engrossed in their conversation that they didn't even acknowledge me when they shoved my wrongly made coffee across the counter. Go to Burger King, or go to the next exit either direction. This place will function much better when these useless employees are replaced by kiosks. read more

So disgusting dirty floors,tables ect. The cook did not use gloves when making my food grill was not cleaned either. I got nasty burnt onion on my sausage egg mcmuffin and the employees are very rude. They also refused to give me their store ID (which is public information) when I asked for it over the phone infact they hung up the first time. DO NOT GO HERE!!! read more